SpurIT Back in Stock Alerts for Shopify

SpurIT Back in Stock Alerts

Back in Stock alert app

Rating

4.6

feedback

68

Reviews

chart

#5,215

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    0%
  • Less than a month
    10%
  • Less than a year
    25%
  • More than a year
    62%

Reviews Summary

The app has received a mix of positive and negative reviews. Positive aspects include the app's usefulness in managing stock and reducing workload for users, as well as the fast and friendly customer service provided. Users appreciate the configurability of the app and the ease of making changes without developer intervention. However, some negative aspects highlighted include issues with the app's design, communication problems with customer service, and concerns about the email notification system's efficiency and customization options. There were also complaints about additional charges for custom work and lack of compatibility with certain themes.

Highlights

Usefulness in managing stock and reducing workload
Fast and friendly customer service
Configurability and ease of making changes
Issues with design and communication problems
Concerns about email notification system efficiency and customization options

Rating Breakdown

  • 5
    75% (51 ratings)
  • 4
    13% (9 ratings)
  • 3
    7% (5 ratings)
  • 2
    0% (0 ratings)
  • 1
    4% (3 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 7, 2024

This app is super easy to use. The response time when needing help is super fast. Ilya fixed our issue straight away. Highly recommend.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 23, 2022

The UI can use some improvements. An option to import subscribers from a CSV file would be nice, but the overall very useful app and great customer service.

Store

PIPOLLI

Using app

Over 7 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 25, 2021

What anyone wants in an app is configurability. The developer does not have to worry about meeting your needs because whatever it is you want to change, you can easily change yourself. I contacted them today and Alexander sent me nice directions to make the changes so the Back in Stock app looks exactly as I want it. I cannot think of anything I would want to change. Every website should have this app. It's that simple!

Using app

11 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much! It's our pleasure to keep clients satisfied so please feel free to contact us 24/7!

5 / 5 Share

Feb. 5, 2021

The app has proved extremely useful to us, and has helped loads of our customers during the busiest time of year for us - it definitely reduces the amount of work we do to keep users up to date with stock on popular items. Any issues that we have had have been ironed out extremely quickly - the last one sorted within an hour and a half from first contact; and that is not something that happens very often these days! Friendly helpful staff. The design of the widget is a little clumsy, but we've been able to adapt it nicely for our purposes all the same.

Using app

4 months

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for your feedback, it's highly appreciated!

1 / 5 Share

Sept. 25, 2019

The app didnt work, it was producing the popup even when the variant that was out of stock was NOT selected. I put in a ticket and it was answered quickly, but told to wait 24 hours whilst dev looked at it. They then came back to me saying it was a problem with the java script of my theme, bit of an irony as the app description claims it works with ANY theme! Ok so that was not such a big problem, the problem was that they said to fix it needed custom work and the charge was $60!!!!!!!! Oh and would have to wait another 24 hours at least for it to be fixed!!! Now I am sorry but this is a paid app, that is not cheap at $19.95 per month, claims to work with ANY template and then when it doesnt they expect me to pay to fix it! How do i even know its something wrong with the template java and not theirs. Absolutely appalled that they are allowed to get away with this. Especially when trial period is low at 6 days and the fault was not noticed until variant had gone out of stock. Really what a scam this is! UPDATE - Thanks for the awful reply to my review. There is no custom solution in my template, its the template standard solution. You are missing the point of my review clearly 1. Your app description says it works with ALL templates, that is a lie. Also called false advertising, which is a crime here in the EU, not to mention totally unpro! 2. The fact is its a paid app and when it doesnt work, you are charging people to fix the problems. My template works just fine, its your app that is not working with it lol! Your app should be avoided at all costs, no one should be charging their customers to a fix something when the app doesnt work, especially when the descripton reads 'WORKS WITH ALL TEMPLATES'. Shameful!

Using app

About 2 months

Total reviews

10

Average rating

3.4

Developer Reply

Thank you for your feedback! We've checked ticket: your store has custom solution for product variants, it uses JS, we glad to help you to adjust our app to your theme, as it's not default and have some specifications. Please respond to our e-mail or contact us via live chat, so we could find a solution for you. Looking forward to your reply!

All reviews

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