Destination Karma review for Inkthreadable: Print on Demand
Aug. 27, 2018
The worst print on demand company. Received an order from a customer, made payment instantly. Shipping status did not change for over a week. Followed up with an email, no reply. Called and got an answering machine. When I finally spoke to someone they said that the top was out of stock and they wouldn't get the top back in stock for 2 weeks. No emails received prior to informing me of this. Reassured they would send out to the customer on the 14th August. I have just received a refund into my bank on the 26th August with no explanation. Made my business look completely unprofessional and a customer lost.
Hi there! I'm sorry to hear you had such a negative experience using Inkthreadable. It's very unusual to hear that a customer has struggled to get in touch with our support team. All messages from all channels come through to a shared inbox, and we make sure to respond to all queries in the order they are received. it's possible your email didn't reach us, so please accept my apologies for this. Calls out of hours do go straight to voicemail, so if you called outside of our 9am - 5pm hours then you wouldn't reach our support team. The only reason we would refund an order in this manner would be if we couldn't get hold of you for instruction on how to handle the order when there were stock issues. It sounds like there has been a breakdown of communication, but since quite a lot of time has now passed (Shopify have only just allowed replies to reviews) this isn't something I can investigate in terms of offering a resolution in this reply. Your experience of our service isn't typical, and we expect a much higher level of service from ourselves than this. Following this reply I'll reach out by email to see if there's anything more we can do for you.
