Rating

4.6

feedback

906

Reviews

chart

#212

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    1%
  • Less than a year
    4%
  • More than a year
    4%

Reviews Summary

The Sauce app has received a mix of positive and negative reviews from users. Positive aspects highlighted include outstanding customer support, continuous improvements based on user feedback, seamless image tagging and management, transparent billing, and the app's impact on increasing basket size and enhancing social commerce strategies. Users appreciate the user-friendly interface, the ability to showcase user-generated content (UGC) and social media posts, and the support team's responsiveness and helpfulness. However, negative reviews mention issues with pricing discrepancies, deceptive billing practices, lack of responsiveness from customer support, limitations in customization options, and difficulties in using certain features like selecting specific videos and influencers.

Highlights

Outstanding customer support and continuous improvements based on user feedback
Seamless image tagging and management, impact on increasing basket size
Transparent billing, user-friendly interface, showcasing UGC and social media posts
Pricing discrepancies, deceptive billing practices, lack of responsiveness from customer support
Limitations in customization options, difficulties in using certain features

Rating Breakdown

  • 5
    7% (67 ratings)
  • 4
    1% (5 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (2 ratings)
  • 1
    1% (9 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 19, 2025

We've been using this app for a while, and it has proven to be an excellent tool for managing our social commerce efficiently. Here’s why we highly recommend it: Outstanding Customer Support: The support team is incredibly responsive and helpful. They quickly resolved our login and account reset issues, ensuring a smooth experience. Continuous Improvements: The app keeps evolving based on user feedback, making it more intuitive and easy to use. Seamless Image Tagging & Management: Adding and managing product images with tags is effortless. We experienced a reset process, and everything worked flawlessly afterward. Transparent Billing: Any billing inquiries we had were addressed clearly and fairly by the support team. Overall, this app is user-friendly, well-supported, and constantly improving. It's a reliable solution for any e-commerce business looking to enhance their social commerce strategy. Highly recommended!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 10, 2025

This app is amazing! It not only looks great on our sites but it really drives a revenue increase. The developers could not be nicer or more helpful. We have added it on 3 sites and are working on 15 more. Do not hesitate to add this to your site if you want to upgrade the appearance to look like major companies.

Using app

7 months

Total reviews

5

Average rating

5.0

Developer Reply

Love this! Huge thanks for the kind words. The fact that Sauce is driving revenue AND helping your sites look and perform at their best is exactly why we built it. Rolling it out on 3 sites and gearing up for 15 more? Let’s go! The momentum is real. If you ever need anything, just say the word - we’re here to help. Appreciate you being part of this!

1 / 5 Share

March 5, 2025

Dishonest, dodgy and unethical business practices. We had a HQ deal with Federica for US $200 / mo. For the first 3 months they charged us this, then they changed without telling us and started charging us $400/mo - they claim to have generated all these sales, when they are only appropriating sales if a customer sees an image or video on our site with the app. NOT worth it, extremely expensive and dishonest ways of doing business.

Using app

Over 4 years

Total reviews

1

Average rating

1.0

Developer Reply

Hey Camixa, Saw your (2nd) review, and honestly, I wish this conversation had happened face-to-face instead of in public - because I think there’s a misunderstanding here, and I’d rather clear it up directly with you. 1️⃣ On Pricing - Let’s Get Clarity We honour our agreements. If there was any miscommunication on pricing, I’ll own that, and we’ll fix it. But what’s strange is that we’ve reached out multiple times to discuss, and instead of hopping on a quick call, this ended up in a review. Feels like a missed opportunity, don’t you think? 2️⃣ On sales attribution - Here’s the Truth The claim that we take credit for sales just because someone saw an image or video? Completely false. ✅ Sauce only attributes a sale when a customer clicks on a Sauce module and completes checkout. No click = no attribution. ✅ We literally align our risk with your success - we only win when you do. 3️⃣ The data doesn’t lie Let’s look at the actual results: 📈 AOV is up. 📈 Website conversion is up. 📈 Customers interacting with Sauce are spending more. So if Sauce is making you more money, how exactly is that a bad thing? 4️⃣ The bigger picture - let’s Fix This I get it - if you feel blindsided by something, that’s frustrating. What I don’t get is ignoring all our outreach and then blasting us publicly instead. So let’s fix it. Let’s get on a call and actually talk this through. If we messed up, I’ll make it right. But if Sauce is genuinely driving more revenue for you, then let’s be real - this isn’t about the tool, it’s about making sure you’re using it the best way possible. And hey, if nothing else, at least I’ll get a chance to hear your side directly instead of reading it like a scene out of a courtroom drama. 🎭 Let me know what works. Door’s open....

1 / 5 Share

Feb. 23, 2025

Extremely Expensive - Customer Gouging We negotiated directly with HQ for a $200/mo plan, ended up getting charged close to US $400/mo. Not worth it and very expensive. The app claims credit (they charge you extra commission) every time a customer might happen to see an image or video and then purchase. They claim they generated the revenue / bring in additional sales - I call this attribution theft! Try instafeed for $6/mo instead.

Store

CAMIXA

Using app

Almost 3 years

Total reviews

6

Average rating

4.3

Developer Reply

Hey CAMIXA, Appreciate the honest feedback. I totally get that pricing matters, so let’s break it down. It looks like, Sauce has been crushing it on upsells - your net AOV is up, conversion rates have improved, and we only charge based on actual performance, not just a flat fee. That’s why the pricing might look different from the base plan, this last month the extra revenue from upsells has outpaced expectations - pricing scales with the revenue Sauce helps generate. That said, if the value isn’t lining up with what you expected, that’s on us to fix. Happy to jump on a quick call to walk through what’s happening, realign expectations, and see if Sauce is still the right fit for you. Let me know what works - I’d love to make this right. All the very best, Guy

5 / 5 Share

Jan. 13, 2025

The impact on our basket size has been phenomenal! The app is super easy to use and makes tracking UGC and integrating our video content on the site effortless. The support team is exceptional (special mention for Fede), always responsive and helpful. Highly recommend!

Using app

6 months

Total reviews

3

Average rating

5.0

All reviews

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