Sauce: Instagram, TikTok & UGC

Nov. 19, 2024

I really want to like this app but there are so many things wrong with it. 1. I cannot choose the video I want for my hero video. 2. Hero products video doesn't work. 3. I cant choose thumbnail for loop clips. 4. when I select auto play for loop clips, only 1 video plays on auto, some do too but all of them dont and most of them dont autoplay 100% of the time. 5. I cant choose the order of the stories. 6. none of the customizations really work for loop clips, let alone the other features. 7. the user interface is soooo bad, its pretty but simple things on the UX require work arounds just to make the website functional. 8. and the BIGGEST one of all, which I think is deceptive is that the media you upload goes to all the widgets - meaning what you use for stories, get played as the hero, the product gallery - you cannot specifically select content for specific widgets. thats ridiculous! Things will appear to work on sauce dashboard but on the actual site, it will not work. really unfortunate, how you guys can fix asap.

April 27, 2024

I have asked multiple times for my account to be closed! There is no option for closing an account yourself on the website. No one gets back to me. Don’t install this unless you can afford it!!! I will also be contacting Shopify to let them know about not being able to cancel a subscription with this mob. If I could give zero stars I would.

July 5, 2022

I have logged in with this app already. I recently changed my insta password so I was trying to log in to this app again from Shopify but it's not working anymore. not sending a reset password either. If I try to sign up again it says this user id already exists and I tried their live chat and send a message for help. Nothing, nada. I feel so lost and this app put me in a loop I feel I can't get out of. :(

May 6, 2022

Its ridiculous the amount you are now charging a month for this. It used to be free. That is quite the jump. And there is basically no free option once you use 50 tags. VERY disapointed.

April 1, 2022

UX is awful. It won't let me search the influencer by their handle only with hashtags. It also won't let me add the influencer image to the product page without downloading code. It used to be easier to use but since they updated the app, it's gone downhill. Will probably delete the app and find something similar. 100% do not recommend.

May 17, 2021

I filled in the wrong email address when registering. But I found that I was using an abandoned email address, and there was no button to click back or modify the email address except for showing the email verification page. so disappointing!

Nov. 5, 2020

The app was originally free - I got it all setup and it really is a nice app. However... 1. They pulled the ol' switch-a-roo on us and changed their business model. Now the free tier is basically useless and we would have to pay a minimum of $30/mo. Now I have their code cluttering our site with the option to pay up or not use it like we were previously. 2. SNPT code fought other code on our site and I had to disable it. Specifically, it fought w/ our Rewards program "Smile.io" Bummer, because the app is well thought out and nice...just a slimy move to change up pricing like that. Also, it would be nice if they showed their pricing tiers other than "Free to install" - below is the $29.99/mo. tier - essential if you want to actually utilize the app. $29.99/mo Everything in Free, + Video tagging Videos in galleries, Product Pages, Shop the Look cards Custom galleries Unlimited embeddable galleries for your store & web Unlimited product tags Multi product tagging on products & videos UGC Tag your products in User Generated Posts & Videos Hashtag galleries Create custom hashtag filtered galleries Shop the look cards Let customers shop the look in interactive media cards Discreet branding Minify SNPT branding that your customers see in your store Design customisation Get the look you want for all galleries & carousels