InstaFeed+Story Instagram Feed
InstaFeed Story - Instagram Feed App with Stories/Highlight
Rating
4.7
feedback
663
chart
#70
All reviews
Rating Breakdown
Review RSS Feed
Oct. 4, 2024
The instagram posts will only display as RECTANGLES on mobil devices, despite the fact that instagram is by default SQUARE. Resulting in a lot of white space above and belov each instagram post, and they've also highlighted this rectangle with shadows, so it's like a frame that has a whole lotta empty in it. Customer service is dismissive, not asking questions or trying to help you to figure out what's wrong. They just tell you they can't help and wish you good bye, and for each question, they say goodbye, and you have to keep at it. I CANNOT understand how they have this high score.
We are so sorry for the inconvenience. Our support wasn't live on your timezone (we are based in India) and the questions were answered by bot which did not do a good job. If you could reinstall, I am happy to look into it and resolve the issue.
June 19, 2024
very bad app, i didnt purchase plan of this app so how they make the bill of the app
Using app
About 1 month
Total reviews
1
Average rating
1.0
Sorry for the inconvenience it's not possible for us to charge unless you approve the billing. You had accepted the plan and you were charged only on those months where you had crossed 1000 page visits on your website. Anyways we would be happy to refund you the charges.
Nov. 1, 2023
App is not free. Billed for 1000 page visits when I've had only 12 visitors to my site. No response on live chat. 1*
Extremely sorry for the inconvenience, we replied to your chat and email but it seems you had left the chat by then. App billing cycle could be different from monthly analytics stats cycle, but as we mention during sign up we always offer 100% refund. Request you to check and revert on your email, so we can process the refund.
Sept. 29, 2023
não funcionou no shopify e cobraram mensalidade e nao ha opção de cancelamengto no app e desisngtalei e ficam cobrando.
We sincerely apologize for any inconvenience you’ve experienced. Be assured, all charges stop once the app is uninstalled. Upon reviewing our records, it appears that we haven't charged any fees from your end. You can reach out to our support team for immediate resolution for any issues.
Nov. 13, 2022
I was report the issues to support over 2 weeks and email to follow up. But the issue doesn't not solve yet and no update from support.
So sorry for the inconvenience, we must have missed out on your ticket. Could you please email us at [email protected] and we will resolve your issue asap.
Nov. 3, 2022
Responsive kann die App nicht verwendet werden. Es skaliert viel zu klein und ist überhaupt auf unterschiedlichen Devices nicht sauber.
We are so sorry for the inconvenience, we have multiple templates. If you could reinstall we will be happy to fix the issue for you. Please give us an opportunity to resolve this issue.
Aug. 27, 2022
I was charged for the month though I only had 300 visitors/sessions... I will be removing this app because I can't be fighting for a refund every month due to its incompetence..
Hi, so sorry for the inconvenience. I had already issued you a full refund when you contacted on chat and just to clarify we count individual visits not unique visitors. Can you check and confirm if you have received the refund. It would be really nice of you if you could reconsider and delete your review.
June 30, 2022
Had this app. Liked it and thought about purchasing as after the administrator offered to help with its placement. Necessary permissions were given to admin to do the work admin didn't do any of the work that was promised.
Sorry for the inconvenience, our support must have missed out on the request. Can you let me know again the placement requirement. I'll do in next one hour.
March 16, 2022
You have no choice to customize the app. It looked very bad in my theme. I can't recommend this app for 4$, there are a lot of better ones in the app store.
Sorry for the inconvenience, could you please write to us at [email protected] with all your customization requirement. We will make the customizations asap.
Aug. 3, 2021
REALLY BAD APP. IT DOESN'T WORK PROPERLY! AND THEIR SUPPORT MADE A LOT OF BUGS ON MY SITE. DO NOT RECOMMEND THIS
Hi, sorry for the inconvenience but the issue was already fixed and I had replied to you on chat support this morning. The conflict happened because of another swave stories app that you already had installed in your store.
April 23, 2021
"Free to install", so I installed it and instantly received an email: Charge name Concept Plan Charge approval date April 23, 2021 Approved usage limit Up to $3.95 every 30 days I don't want this app for up to $3.95 every 30 days. I immediately deleted the app and will follow up with my bank for disputing any charges that may come through. Not clear on cost of this app. Seems sleazy to me.
Hello, this message only means that you approve for any charge if your number of page visits in a month crosses 1000. Currently you have not been charged anything. You can confirm this with Shopify team. I kindly request you to please update your review as a harsh negative review affects us a lot.
March 27, 2021
Scam. Don't charge people before actually hitting 1000 views . I'm under 900 explain that. At least wait until i reach that amount then charge me. Thats false advertising.
Sorry for the inconvenience, we charge based on the number of page visits. The count you are checking in Shopify admin is number of *unique* page sessions. But don't worry, you can always raise refund request through Shopify support as we approve all refund request for the month.
Oct. 8, 2021
Have had issues for the past few months but they are not responding. I was told a few times that the issues would get resolved within a week but never got resolved. I was also charged when I first got the app. Go with a more reliable app if you want any issues resolved!
Jan. 8, 2021
Bring strange photos to my site!! Which is i dont sell. Lost my time :( Hummmmmmmmmmmmmmmmmmmmmmmmmmmm
Sorry for the inconvenience, could you please reinstall so that I can help you set it correctly?
Dec. 22, 2020
Poor customer support. App was unsuccessful in connecting to my store, and all Vishwesh could respond with was 'you entered the wrong username'. Subsequently disappeared. User name is correct. I asked for clarification, but no response.
Sorry for inconvenience, when you had contacted me I was away from desktop and had asked for 30 mins to look into the issue. If you could re-install I can fix the theme conflict asap.
Sept. 22, 2020
Que asco, te cobran y no te avisan. Dice que es gratuita, pero es pura mentira. Deberían de estar avergonzados.
Disculpe las molestias, nuestras estadísticas mostraron que cruzó 1000 visitas a páginas no únicas. Si cree que le cobraron incorrectamente, le reembolsaremos el importe total. Envía una solicitud de reembolso a través del equipo de soporte de Shopify y la aprobaremos.
Sept. 22, 2020
this app is the worst, everyday I have to log on and try to fix it on my website, this is absolutely the worst I have ever used.
Sept. 18, 2020
There's no way my page had over 1000 views within a month, but this app still charged me $3.95. An absolute scam.
Sorry for the inconvenience, our stats showed you crossed 1000 page visits on 31st August. If you think you were wrongly charged we provide full refund. Please raise a refund request through Shopify Support team and we will approve it.