InstaIndex: IndexNow for Bing

Thanks for sharing your experience. I’m sorry this felt frustrating, and I’d like to clarify a few points for context. We currently offer email support only, with a stated response time of up to 24 hours. In your case, we replied in under two hours and also offered a video call to better understand and resolve the issues, but we haven’t received a response yet. The chat widget allows messages to be sent, but it is not live chat at this time. Regarding indexing, Shopify’s IndexNow support is still experimental and typically covers less than 10% of actual site changes. InstaIndex remains the only officially supported IndexNow implementation for Shopify, which can be verified on Bing’s website at https://www.bing.com/indexnow. In addition to basic submissions, InstaIndex supports advanced IndexNow features that Shopify’s experimental implementation does not, including intelligent submissions based on real content changes, support for localized URLs via Shopify Markets, and better handling of new, updated, and deleted pages. On performance, the core IndexNow functionality does not add any code to store pages. Optional features are lightweight and only load if enabled. Instant Navigation adds under 1 KB of speculation rules, Schema adds a small structured data JSON and is better optimized than most schema apps, and the 404 monitor loads a 1–2 KB script only on 404 pages. We’re happy to continue the conversation, review your setup, and work toward a resolution, including compensation as requested.

Thank you for taking the time to leave a review. We appreciate your feedback and apologize for the inconvenience you experienced. We understand how frustrating it can be when things don’t work as expected. We have checked our server logs and found no errors related to your shop, which suggests that the issue might have been a temporary hiccup in either Shopify loading our app or an internet connection problem. In most cases, simply refreshing the page can resolve these kinds of issues. We pride ourselves on offering top-notch customer support and are committed to resolving any problems as quickly as possible—most support tickets are resolved within hours. We would love the opportunity to make this right for you. To ensure you have a smooth experience, we invite you to reinstall the app and get in touch with us directly at [email protected] if you encounter any issues. Our dedicated support team is always ready to assist you and ensure everything runs smoothly. Thank you for your patience and understanding.