InsureShield & CommerceShield for Shopify

InsureShield & CommerceShield

Reduce fraud, shipping, and checkout risk in one app
Rating
3.8
Feedback
41
Reviews
Chart
#2,378
Shopify

All reviews

5 / 5 Share
April 20, 2024

muy buena y muy rapida la resolucion de casos de reclamos, Fue muy buena decision de nuestra compañia tomar la cobertura de seguro de envios. gracias por atencion. Mil veces recomendado

Store Using app Total reviews Average rating
AAA Craft Wire 5 months 3 5.0
Developer Reply

Hola AAA Craft Wire, gracias por esta increíble reseña y por recomendar la aplicación InsureShield. Priorizamos excelentes experiencias de envío y estamos seguros de que cumplimos con los requisitos aquí para usted. ¡Por un feliz envío!

5 / 5 Share
April 18, 2024

Absolutely love using this app, it's so easy to use and customer support is top notch. Thank you very much.

Store Using app Total reviews Average rating
Charmboxmen 5 months 4 5.0
Developer Reply

Hi Charmboxmen, We’re glad that you’re loving our InsureShield app! Our goal is to provide great customer service to our customers and we are glad to hear that you’re having a great experience with our support team.

5 / 5 Share
April 15, 2024

A solid 5 stars, really good insurance for our orders, it's been around 2months we are using this and also the customer support is great they reply with a day or so

Store Using app Total reviews Average rating
Olfactoryfactoryllc About 2 months 2 5.0
Developer Reply

That’s what we call the brighter side of shipping! We are so glad to hear that you’ve been enjoying the InsureShield app & had a positive experience with our customer success team.

5 / 5 Share
Jan. 29, 2024

We really like using the Insure Shield app on shopify to protect our packages. They have been a life saver for our wholesale and retail site. Making a claim is easy & the agents are very responsive.

Store Using app Total reviews Average rating
Beaded Blondes Wholesale 6 months 1 5.0
Developer Reply

Thank you for the wonderful review! We prioritize our customer service and easy claims process so it is great to hear that you’ve had a great experience with our app!

5 / 5 Share
Jan. 18, 2024

It is easy to work with this app. However, I was skeptical at the beginning. Now we have quick replies to our queries.

Store Using app Total reviews Average rating
Prolisok 4 months 1 5.0
Developer Reply

We are glad that you had a great experience with our app so far! That’s what we call the brighter side of shipping!

5 / 5 Share
Nov. 14, 2023

Fantastic support! They are a great team to work with. I needed a bit of code adjustments and they responded and fixed the issue immediately. Thank you!

Store Using app Total reviews Average rating
VOELEN About 1 year 1 5.0
Developer Reply

Hi VOELEN, We are so glad to hear that you had a great experience with our support team! Our team appreciates the positive feedback and is dedicated to providing you the best support. Happy shipping!

5 / 5 Share
June 22, 2023

This app is an absolute game-changer! UPS Capital is a true masterpiece that has greatly enhanced my productivity and efficiency. This app deserves a resounding five-star rating for its exceptional quality and unmatched user experience. Highly recommended!

Store Using app Total reviews Average rating
Amor Lafayette About 1 year 6 5.0
Developer Reply

Thank you for the wonderful review Amor Lafayette. We are thrilled that the InsureShield App has helped enhance your productivity. We greatly appreciate the valuable feedback. Happy shipping!

5 / 5 Share
June 14, 2023

I have been an InsureShield for Shopify customer since August 2002. We are satisfied with how UPS Capital takes care of our claims. They process the claim soon as you file it with them

Store Using app Total reviews Average rating
O Skin Med Spa 11 months 2 5.0
Developer Reply

Thank you for the kind review O Skin Med Spa! We prioritize customer service and we're so happy to hear that you've had good experiences with our claims process. We appreciate you taking time out to provide us with feedback!

5 / 5 Share
May 23, 2023

I really enjoy the smooth process when using this app. I recently had to make a claim and it was easy, I provided them with the information needed when filling out the form and a few days later it was approved. They have even helped me set it up on my website with some customizations which is really great. Patrick Bell is my rep and he always answers my phone calls when I need help with something and if he is unsure he will find out and get back to me. That kind of customer service is a big reason why I recommend working with this shipping insurance company.

Store Using app Total reviews Average rating
larueperformance.com 7 months 1 5.0
Developer Reply

Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that you got to experience this firsthand while customizing your website! Kind people like you make our job a pleasure.

5 / 5 Share
May 10, 2023

I've use UPS Capital for over a year now and their insurance processing for claims is the best we've used to date. Incredibly fast processing, simple and intuitive interface and they cover a vast amount of service levels and service providers. We've used them from domestic and international shipments with zero issues. I highly recommend you using them if you're contemplating adding insurance to your shipments.

Store Using app Total reviews Average rating
Typically Blush Over 1 year 1 5.0
Developer Reply

Thank you for the kind review Typically Blush! We aim to provide good service in a variety of circumstances, so we're happy to hear that we're able to meet your range of shipping needs as well as a smooth claims process.

5 / 5 Share
May 2, 2023

Best App for Jewelry store very simple to use and easy integration you can ship with peace of mind that all your goods will be insured great customer service

Store Using app Total reviews Average rating
JA Inc 6 months 1 5.0
Developer Reply

Thank you for the review JA Inc, we're glad you love InsureShield! Our goal is to keep you and your customers happy, so it's great to hear about your positive experience with our customer service. Here's to happy shipping!

5 / 5 Share
April 28, 2023

As a company that relies on the timely delivery of packages, we are confident in InsureShield's package insurance. Their straightforward claim process and reliable payment of claims ensure that our bottom line will not suffer from any unforeseeable losses. Moreover, the added protection against package theft through their app is a valuable benefit that provides us with peace of mind, and ensures our customers' satisfaction. In short, InsureShield's package insurance is an invaluable product that helps us mitigate risks, protect our business interests, and maintain the highest level of customer service. I can't overstate how highly I recommend this app!

Store Using app Total reviews Average rating
Budget Billiards Supply Over 1 year 6 4.2
Developer Reply

Thank you Budget Billiards Supply for the kind review! We love to hear that you are happy with our customer service and our claims process. Happy shipping!

5 / 5 Share
April 28, 2023

UPS Capital has been a welcome addition to our online store! No matter how good we prepare our shipments, eventually a shipper will lose or damage our order. Our previous insurance company denied most of our claims saying it was our fault not their shippers. But with UPS Capital our claims have been going through and the process is so much easier. Thank you UPS Capital!

Store Using app Total reviews Average rating
Yandas Music 12 months 3 5.0
Developer Reply

Thank you for the review Yandas Music! We are thrilled that you've enjoyed your claims journey with us. Thank you for being such a valued customer and sharing your positive experience!

5 / 5 Share
April 26, 2023

It gives us peace of mind to know we can rely on coverage for our precious tea and ceramics while the easy claim process helps take some of the pain away. Our customers are always impressed that a small shop like ours can give large company customer service.

Store Using app Total reviews Average rating
Tea Dealers Over 1 year 4 5.0
Developer Reply

That's what we call the brighter side of shipping! Thank you, Tea Dealers, for the wonderful review. We are happy to hear you had a positive experience with our claims process.

5 / 5 Share
April 20, 2023

InsureShield shipping coverage is easy to use and supportive to the business we use it for. The claim processes is always easy when needed. Patrick Bell has been very helpful with partnerships and is always responsive when I have questions.

Store Using app Total reviews Average rating
Mociun About 1 year 3 5.0
Developer Reply

Thank you Mociun for the kind review! We are thrilled that the claims process has been easy for you and that Patrick has been helpful. Thank you for being a valued customer!

5 / 5 Share
April 20, 2023

Their customer service is top notch! We appreciate all your help in resolving the issues and kept us updated in every steps.

Store Using app Total reviews Average rating
Mamma Mia Covers 10 months 7 5.0
Developer Reply

Thank you Mamma Mia Covers for the kind review! We love to hear that you are happy with our customer service and we have helped resolve any issues. Happy shipping!

5 / 5 Share
April 13, 2023

UPS Insureshield has saved my business so much time and money! The only way to ship! Your company needs! You won't be disappointed.

Store Using app Total reviews Average rating
Limbsaw 8 months 1 5.0
Developer Reply

Thank you Limbsaw for the kind review! We are thrilled that you have had a good experience using InsureShield and are happy with our service. Customers like you are always a joy to work with. Happy shipping!

5 / 5 Share
April 13, 2023

Before, UPS Insureshield had to get insurance for each package when generating the shipping label; now, it is done automatically and gives the Customer the option of adding the insurance to their cart. It has been about six months since I started using it, and after the initial setup, it has been 'setup and forget.' Works seamlessly in the background. Had one claim which took 3 weeks to resolve with minimal fuss.

Store Using app Total reviews Average rating
ArtByPino.com 5 months 10 3.0
Developer Reply

Thank you for the kind review! We love to hear that InsureShield has been a seamless experience for you and that you had a good claims process. Happy shipping!

5 / 5 Share
April 11, 2023

We've been using InsureShield for the last six months or so and could not be happier. The claims process super smooth and easy, but for us the time saved on not having to manually calculate the insurance amount for each order is the big win. We use Shopify Shipping, and prior to installing InsureShield we would manually calculate the replacement value (70%) on each order. Now we bulk ship quickly and easily with complete peace of mind that each order is sufficiently insured if it's lost or damaged.

Store Using app Total reviews Average rating
Taco Moto Co. 9 months 2 5.0
Developer Reply

Thank you for the kind review Taco Moto! We love to hear that the claims process has been easy for you and that we have helped you save time and have peace of mind. Customers like you make our jobs even better. Happy shipping!

5 / 5 Share
March 21, 2023

Great experience with them on getting our products out. We appreciate the service and will continue working with them in the future.

Store Using app Total reviews Average rating
Bunn Gear About 2 years 1 5.0
Developer Reply

Thank you Bunn Gear for the kind review! We are thrilled that you have had a good experience using InsureShield and are happy with our service. Customers like you are always a joy to work with. Happy shipping!

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