Order Score & Package Protect
Fraud Scoring & Package Protection
Rating
4.0
feedback
45
chart
#4,640
All reviews
Review RSS Feed
March 10, 2023
UPS Capital has been a welcome addition to our online store! No matter how good we prepare our shipments, eventually a shipper will lose or damage our order. It was a process to file a claim and eventually get a small reimbursement from the shipper. But with UPS Capital, we know we'll get paid right away, so we're able to quickly ship our customers a replacement product without needing any sort of approval from anyone. This gives our customers a much better experience and makes it easier for our team to manage. Thank you UPS Capital!
Thank you Starfire Direct for the kind review! We are thrilled that you have had a good experience using InsureShield and are happy with the claims process. Customers like you are always a joy to work with. Happy shipping!
March 10, 2023
The service has been a welcome addition to my store. Most important is the wonderful customer service that has been very helpful assisting with questions and details of my account!
Thank you for the kind review! Customer service is our top priority and we are thrilled that we have exceeded your expectations. Thank you for being a valued customer!
March 9, 2023
Great customer support and followup to questions. I have this app on 2 stores and it gives me the peace of mind that if anything were to happen to my customers orders in transit. The value for your money is excellent. You can set up which order values you want, have the customer elect it or you pay for the coverage for all your orders. Claims are easy. We have high and low value products and cover all. Patrick was great at checking in and following up after setup.
We are thrilled that you have had a good experience with InsureShield! Our goal is to provide customers with peace of mind and we excited to have met our mark. We love that Patrick was so instrumental in checking in and helping overall. Thank you for the kind review!
March 7, 2023
A great app to offer insurance coverage for shipments large and small. Improves our customer experience and shipping protection.
We are happy to hear you had a positive experience with InsureShield. Our goal is to keep you and your customers happy. Thank you for the kind review!
Feb. 21, 2023
Great product and I love that I can give the customer the option to either use the shipping insurance or not. I have not filed a claim yet but am interested to see how the process goes. The only complaint that I have is who is eligible for the coverage I have received conflicting answers from UPS Capital team members, some answers in writing would be awesome to clarify the terms.
Thank you for the review. We are thrilled that you are happy with your insurance options. We hope that Patrick from our team was able to clarify and answer your questions. Thank you for the valuable feedback!
Feb. 14, 2023
Patrick has been super helpful getting us set up, we are excited to start using UPS capital for Shopify!
We are thrilled that you've had an excellent experience with the help of Patrick! Thank you for the kind feedback and review. We hope you will continue to have an excellent customer experience.
Feb. 9, 2023
We have been very pleased with the way InsureShield Shipping Coverage has worked for our customers and integrated into our checkout process. By giving customers the option to insure their products, they can securely purchase goods on our website with peace of mind all the way to delivery.
Thank you for your kind review! We love to hear that your experience has been great. We always aim to deliver a 5 star experience to our customers and we are thrilled that we have met the mark.
Feb. 2, 2023
We have been using the UPS Capital app for our Shopify store for a year and a half now and love it. It did have some hiccups but seems like they have made some changes to the platform. As a Shopify merchant that uses a vendor to drop ship for us without insurance, this has been a great value to the time to deal with the lengthy process of filing claims with the carriers for damaged or lost shipments. InsureShield for Shopify makes the process of filing claims simple and effective regardless of carrier. Customer support both phone for technical quesitons, the responsiveness from our claim representative, along with payments have been great. We rarely have claims but this gives us peace of mind incase something happens.
Thank you for your kind review! We love to hear that your claims and customer experience have been great. We always aim to deliver a 5 star experience to our customers and we are thrilled that we have met the mark.
Dec. 13, 2022
This protection is a No Brainer for any seller to have. It protects us and our clients and any expense is minimal for the peace of mind it provides. Porch Pirates beware InsureShield is there.
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Customers like you make our job a pleasure.
Jan. 25, 2022
Best shipping insurance provider! Claim process is super easy and getting reimbursed is painless with InsureShield. Jeanne was very helpful and still is to this very day.
We're glad you love InsureShield! Our goal is to keep you and your customers happy. Here's to happy shipping!
Oct. 1, 2021
As a Shopify Plus merchant we never found value in spending the time to deal with the lengthy process of filing claims with the carriers for damaged or lost shipments. InsureShield for Shopify provides us with one solution and one process that makes filing claims simple and effective regardless of carrier.
That's what we call the brighter side of shipping! We are happy to hear you had a positive experience with InsureShield.
Aug. 18, 2021
We really love UPS Capital so far! Makes having coverage for every order super easy, and their customer service is on top of it! I never thought getting insurance payouts for order damages could be SO easy.
Thank you for the wonderful review. 5 stars is great. We really appreciate that you would take the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
July 25, 2021
Extremely easy setup and a seamless platform which captures your orders with nothing to do on the front end. Jeanne at UPS Capital went above and beyond to provide bespoke solutions for our business to better integrate with the app and has been there for us whenever we've needed her (we ship a very niche product). If you need help integrating or run into any snags, you can rely on customer support (ask for Jeanne!) that is hard to find these days. If you want minimize your risk in a straight forward way (especially if you are shipping a high value product) it makes sense to install the app / use UPS Capital for insurance.
Why thanks Apollo Gear Co. We’re also extremely happy to know you’re having a good experience with InsureShield. On behalf of Jeanne and all of us at UPS Capital, we certainly appreciate you. As we like to say, ship happy with InsureShield.
June 7, 2021
Easy setup, reliable customer service and easy to file claims! Jeanne was extremely helpful with installing the app on our Shopify store and is always there when we need her! Highly Recommended!
Hi, Thanks for the 5-star rating and for sharing your experience. That's what we call the brighter side of shipping! We are happy to hear you had a positive experience with InsureShield. We’d love to hear from you again. Continue enjoying your shipping insurance with our reliable coverage. Thanks.