Rating
4.3
feedback
265
chart
#808
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
1%
-
Less than a month
6%
-
Less than a year
12%
-
More than a year
7%
Reviews Summary
The reviews for the Shopify App are quite mixed. Positive aspects include excellent customer support, ease of use, helpful automation features, and seamless integration with Shopify and WhatsApp. Users appreciate the quick responses from the support team and the platform's ability to enhance customer communication and increase sales. However, negative themes include poor customer support, issues with setup and account management, lack of timely responses, and dissatisfaction with the app's functionality and pricing policies.
Highlights
Review RSS Feed
All reviews
Dec. 11, 2025
I would like to appreciate the Interakt team for their exceptional support and reliable WhatsApp API services. Their prompt assistance and smooth integration have truly helped streamline my business communication. The platform is user-friendly, efficient, and has contributed greatly to improving our customer engagement. Thank you, Interakt, for your consistent support and for helping us grow our business.
Dec. 9, 2025
Interakt has been an amazing tool for managing our WhatsApp customer communication! The platform is super easy to use, and the automation features have helped us save so much time. I especially love the quick replies, broadcast options, and their customer support team is also very responsive and helpful whenever we need guidance. Overall, Interakt has really improved the way we connect with our customers. Highly recommended!
Dec. 14, 2025
Very disappointing experience with Interakt. Our paid subscription was suddenly ended, despite being active on Shopify. As a result, all WhatsApp campaigns stopped, causing direct business and revenue loss. We have been continuously following up for the last 3 days, but there has been no proper support, no resolution, and no accountability from their team. Only generic responses, no action. For a business that depends on WhatsApp automation, this kind of downtime and lack of support is unacceptable. Paying customers should not be left stranded like this. Would not recommend Interakt to serious D2C businesses unless they improve support response time, escalation handling, and reliability. We are shifting to BotPenguine.
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