Organique review for Interakt ‑ Sell on WhatsApp

March 9, 2026

Extremely disappointing experience with Interakt. Our WhatsApp marketing automations suddenly stopped working because our subscription was automatically deactivated without any warning, even though we were already on a paid Growth plan (~$41). To make matters worse, the platform then showed two different subscriptions on the same account: Growth Plan under Sell on WhatsApp Starter Plan under WhatsApp Marketing Because the marketing channel had stopped functioning entirely, we were forced to subscribe again just to restore basic functionality, meaning we are now being double billed for something that should be a single service. We raised a support ticket immediately. It has now been several days with no resolution. The only response we received was: "We are checking internally." Meanwhile: Our automations stopped working Our WhatsApp marketing campaigns were disrupted Our billing is incorrect And there is no urgency from the support team For a platform that positions itself as a critical business tool, this level of support is unacceptable. When a company’s marketing infrastructure breaks, days of delay is not acceptable. If this issue is not resolved immediately and the billing corrected, we will be moving our business to another platform. Right now, based on this experience, I cannot recommend Interakt to any serious Shopify brand.