Rating
1.7
feedback
12
chart
#2,387
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
8%
-
Less than a year
67%
-
More than a year
17%
Reviews Summary
The reviews for the Intercom Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include easy installation and integration of Intercom on the store, allowing for centralized customer communication and order status checking. Users appreciate the live chat functionality and the ability to streamline customer support. However, negative feedback revolves around issues such as slow website performance, lack of integration parameters, and poor implementation of features like customer data syncing and order history display. Some users also mention difficulties in using the app for email communication and finding the Shopify customer and order data provided by the app to be insufficient compared to other helpdesk tools.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 30, 2024
Make the website super slow, and lack integration parameters. Please make it better for Shopify!
Feb. 28, 2019
In a few clicks, I had intercom installed and live on my store. Was able to have my store's chat and help email all go into a single place. My customers can even check their order status on the intercom widget on my site so not as many customers are asking for help with order status.
Sept. 9, 2018
The app works and connects your site to Intercom as promised. Improvements to the admin backend, a mobile app or a computer app would make this product better. https://www.kinkytoy.store
July 8, 2017
Great app but poor implementation. Its great to use as a messaging tool + the help desk is great but it lacks some features. For example, if you think you will be able to replace your mail box entirely, you simply cannot. With intercom you are able to respond to requests but lets say you simply want to write a new email message to someone who did not previously message you, you simply can't. Also, the stripe customer order history, is very poorly implemented compared to most tools out there. I'm giving intercom a 1 rating because for the high cost, these basic things should not be a problem. Going to keep them as a messenger tool and integrate with helpscout. To me Helpscout is close to perfect, with the one exception that they don't have such a great messenger like intercom. I really didn't want to use 2 apps and was rooting for intercom. Again, I think their messenger is awesome, and I really like the simplicity of it, but when a customer reaches out you really want to know the details about the purchase without having to log in to stripe of shopify but within the app its just very confusing. I really hope the intercom team can listen to our feedback and implement the changes. At the end of the day, they are charging and claim to be the best alternative so please show it. I really
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