Intercom: AI Customer Service
AI built specifically for customer service excellence
Rating
4.4
feedback
18
chart
#1,143
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
28%
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Less than a year
33%
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More than a year
33%
Reviews Summary
The Intercom Shopify app has received mostly positive reviews from users. Customers appreciate the seamless integration that provides full visibility into orders and customer details within Intercom, saving time and improving customer service. The AI features are praised for handling common questions automatically while allowing for human intervention when necessary. Multi-store support is highlighted as a significant advantage, along with the proactive and responsive customer success team. However, some users have pointed out areas for improvement, such as the need for clearer visual distinctions between stores, the ability to enter customer addresses when creating new orders, and faster loading times to prevent site slowdowns. Overall, the app is recommended for its ease of use and powerful customer service capabilities.
Highlights
Review RSS Feed
All reviews
Aug. 29, 2025
Intercom’s Shopify app has been a game-changer for our customer experience. The integration was seamless, giving our team full visibility into orders and customer details right inside Intercom—no more switching between tools. The AI features are a huge time-saver, handling common questions automatically while giving us the flexibility to jump in when needed. Multi-store support has also been a huge win for us. But what really stands out is the customer success team. Our CSM has been hands-on, responsive, and proactive in making sure we’re set up for success. They’ve gone above and beyond to guide us through best practices and help us get the most out of the platform. If you’re looking for a powerful, easy-to-use customer service solution with a support team that truly cares, I can’t recommend this app enough!
July 6, 2025
Multi-brand store connections have improved our ability to serve customers and involve our AI agent in multiple other workflows and use cases. Consistently impressed at Intercoms speed to improvement/evolution, and willingness to synthesise our feedback into amazing actions!
July 3, 2025
The Intercom Team is fantastic to work with and this app is a must have for your team!
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