Intercom: AI Customer Service
The best AI Agent and AI-first Customer Service Platform
Rating
1.7
feedback
13
chart
#3,083
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
8%
-
Less than a year
69%
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More than a year
15%
Reviews Summary
The reviews for the Intercom Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include easy installation and integration with the store, consolidation of chat and help email functions, and the ability for customers to check order status through the widget. However, negative aspects mentioned by users include slow site loading times, lack of features, poor implementation, and issues with syncing Shopify customer data. Some users also expressed dissatisfaction with the pricing and the quality of Shopify customer and order data displayed by the app. Overall, while users appreciate the functionality of Intercom as a messaging tool, there are concerns about its performance and integration with Shopify.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 5, 2024
Intercom itself is great, although it's geared more towards SAAS than e-com, it still provides more value than Gorgias imo. The actual integration however is pretty poor, lacks features and the worst part is it really slows your site loading times down by a considerable amount. Fix the loading issues and its probably a 4 or 5*
July 30, 2024
Make the website super slow, and lack integration parameters. Please make it better for Shopify!
Feb. 28, 2019
In a few clicks, I had intercom installed and live on my store. Was able to have my store's chat and help email all go into a single place. My customers can even check their order status on the intercom widget on my site so not as many customers are asking for help with order status.
Sept. 9, 2018
The app works and connects your site to Intercom as promised. Improvements to the admin backend, a mobile app or a computer app would make this product better. https://www.kinkytoy.store
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