Intercom: AI Customer Service
AI built specifically for customer service excellence
Rating
4.4
feedback
18
chart
#1,143
All reviews
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Aug. 29, 2025
Intercom’s Shopify app has been a game-changer for our customer experience. The integration was seamless, giving our team full visibility into orders and customer details right inside Intercom—no more switching between tools. The AI features are a huge time-saver, handling common questions automatically while giving us the flexibility to jump in when needed. Multi-store support has also been a huge win for us. But what really stands out is the customer success team. Our CSM has been hands-on, responsive, and proactive in making sure we’re set up for success. They’ve gone above and beyond to guide us through best practices and help us get the most out of the platform. If you’re looking for a powerful, easy-to-use customer service solution with a support team that truly cares, I can’t recommend this app enough!
July 6, 2025
Multi-brand store connections have improved our ability to serve customers and involve our AI agent in multiple other workflows and use cases. Consistently impressed at Intercoms speed to improvement/evolution, and willingness to synthesise our feedback into amazing actions!
July 3, 2025
The Intercom Team is fantastic to work with and this app is a must have for your team!
May 20, 2025
Easy and seamless integration. Great for support team to quickly and easily ingest and reference all shopify order details.
May 20, 2025
Great app which helps us getting more information about Shopify orders right from Intercom