Intuitive Shipping
Control how shipping is calculated and displayed at checkout.
Rating
5.0
feedback
469
chart
#468
All reviews
Review RSS Feed
Jan. 11, 2024
Great app and even better support. Chelsey took my call today and I have neve been more happy with a support representative. She was friendly, knowledgable and went above and beyond to get my problem resolved.
We appreciate you taking a few moments to share this. Thank you! It's great to hear that Chelsey was able to provide you with exceptional support and helped resolve the issue you were having. Please feel free to reach out to us again should you run into any concerns or just have a question. Best regards, Ron Anderson Customer Experience Manager
Jan. 11, 2024
Working with Intuitive Shipping has been a fantastic experience. We took advantage of their setup service and were impressed by their exceptional customer service - some of the best I've encountered among Shopify apps. A huge thank you to the team; your service was precisely what we needed!
Thank you for sharing this! We're glad to hear your experience with Intuitive Shipping has been so overwhelmingly positive, and that you're getting the most out of our Configuration Service. Please don't hesitate to reach out for assistance in the future should the need arise. Best regards, Ron Anderson Customer Experience Manager
Jan. 10, 2024
Great app, AWESOME support. Big thanks to Brandon for being so responsive and for making sure I knew all the settings to make my configuration work!
Wow, thank you for taking a few moments to share this with others. We very much appreciate it. It's great to hear you're getting the help you need when you need it. Brandon and the rest of our support team are always here should you run into any concerns or have a question in the future. Best regards, Ron Anderson Customer Experience Manager
Jan. 10, 2024
The Intuitive Shipping team was excellent at helping me troubleshoot my issues. Greg and Paul got to the bottom of it and my exact shipping rates are now ready to go! I had specific size boxes going to specific zones -- the app even works in concert with a third party bundle builder app. Thanks again !!
Amazing! We really appreciate you sharing this to help others make an informed decision. We're glad to hear that our team got you the help you needed and that everything is working as expected. If you run into any issues or just have a question about Intuitive Shipping, please don't hesitate to reach out to Greg, Paul and the rest of our team. We're here to help! Best regards, Ron Anderson Customer Experience Manager
Jan. 5, 2024
Very responsive and useful app for shipping rates, they are able to resolved my issue promptly and differentiate shipping rates in different locations automatically. Easy to use too :)
Using app
Over 2 years
Total reviews
4
Average rating
5.0
Thank you for this thoughtful review. We're glad to hear your experience with Intuitive Shipping has been so positive and that you're getting prompt support from our team. We're here to help should the need arise in the future! Best regards, Ron Anderson Customer Experience Manager
Jan. 2, 2024
These guys are great. So much more versatile than the native Shopify settings and amazing customer support. Wanted to give Chelsey a bit 5 stars as well - handled my questions perfectly and knew exactly how to get the right support for our shipping needs. Will be using this app for a long time, not only for it's function but for the amazing customer support too. Great job.
Wow, thank you so much for this! We're so happy to hear that Intuitive Shipping is helping you succeed with shipping, and that you're getting the support you need when it's needed. Chelsey and our entire support team are here should you run into any concerns in the future or just have a quick question. We're here to help! Best regards, Ron Anderson Customer Experience Manager
Dec. 22, 2023
Superior Support Experience Compared to Shopify I've found that the support provided by this third-party app surpasses that of Shopify itself. Whenever we encounter issues with shipping, typically due to our own actions, their team responds to our support inquiries with impressive speed. They have consistently resolved issues in under 30 minutes. In contrast, Shopify's support kept us on the chat over an hour, repeated questioning, and unnecessary escalations. Interestingly, with the same information provided to Shopify (and without the need for additional screenshots or screen recordings that Shopify frequently requested), the Intuitive team swiftly addressed and fixed the issue in less than 30 minutes. We have been utilizing this app to calculate real-time shipping rates using our carrier accounts, and its performance has been outstanding. The app's functionality is reliable and efficient, making it a valuable asset for our shipping operations.
Thank you so much for the kind words! We are so glad to hear that you're getting prompt, effective support when it's needed, and we're happy that Intuitive Shipping is providing you with such positive results. We know that shipping is complex and a crucial for your business. Our entire team is here to make sure your experience with Intuitive Shipping is the best it can be and, when you run into an issue - or when you just have a simple question - you're getting helped quickly and properly. Best regards, Ron Anderson Customer Experience Manager
Dec. 20, 2023
Lets me configure almost any shipping rule I want easily. UI could use some work to streamline redundant button clicks, and there is an annoying thing with shipstation where the connection gets stale and I have to manually reset it But communication is great and support is helpful. Would not be able to run biz without it
Thank you for taking time to share this thoughtful review so others can make an informed decision. We also appreciate the time you took to respond with additional feedback requested by our support team, which has been shared with our developers. We completely understand your concerns with the ShipStation connection. Our team is in communication with ShipStation as we look for a resolution. We sincerely appreciate your feedback on the UI. Intuitive Shipping was built on and evolved from feedback from our users, so we always take it very seriously, making changes where possible, especially when it improves performance or the user experience. Some of the things you mentioned in your feedback are already in our development pipeline and will be implemented in a future update, while others are still in consideration. Please don't hesitate to reach out to us again if you spot something you feel can be improved. We're glad to hear Intuitive Shipping is an important tool for supporting your business, and our team is here to help with anything should you need us in the future. Best regards, Ron Anderson Customer Experience Manager
Dec. 15, 2023
This is a great app backed by a great support team. The app is super versatile and allowed us to separate shipping rates by SKU so that or products with batteries could be offered one rate while other products could ship under a different rate.
Thank you for taking a few moments to share this! We're happy to hear that Intuitive Shipping is helping you manage the complexity with your shipping requirements. Our support team appreciates your kind words. Please don't hesitate to reach out to us if you run into any concerns or just have a simple question about Intuitive Shipping. We're here to help! Best regards, Ron Anderson Customer Experience Manager
Dec. 14, 2023
After porting our web platform from Magento to Shopify, I was struggling with the limitations of Shopify Shipping. Thankfully I found Intuitive Shipping! We have a complex inventory system on Shopify which requires a lot of custom shipping rules... Intuitive Shipping has made the set up of these delivery options very easy. The flexibility of their system has allowed us to set up rules to exactly align our needs, not confined to just weight or size. I'm using custom tags to set shipping rates, the options here are endless. I'm still not using the system to it's full capacity, but so far have found no issue which they cannot fix. Every time I have contacted support for guidance, they have been very informative and have found a solution to fit our bespoke needs. It seems all their team know what they're talking about, I can't rate this app, or their customer service, highly enough.
We're glad you found us, too! Thank you so much for sharing this to help others with similar shipping complexity make an informed decision. It's great to hear that Intuitive Shipping has capably handled all of your requirements, and we're happy that you're getting quick support when it's needed. Please don't be a stranger! Our team is here to help whenever the need arises. Best regards, Ron Anderson Customer Experience Manager
Dec. 7, 2023
Intuitive shipping provides an effective solution for finding the right shipping options across a variety of perishable and non-perishable goods. Their customer support is much better than typical customer service. You promptly get to talk to a member of the team and they are technically capable. They were able to troubleshoot API Key issues with other integrations that would have taken me forever to track down.
Thank you for taking a few moments to share this so that others can make an informed decision. It's great to hear that your experience with the app and our team has been so positive and that you're getting the help you need promptly. If the need does arise in the future, our support team is here to lend a hand. Best regards, Ron Anderson Customer Experience Manager
Dec. 7, 2023
Shopify shipping leaves so much to be desired, so I was searching for an app that would help solve all of the issues I was experiencing. My journey to find a one-size-fits-mine solution to my store's many shipping issues was very much like Goldilocks and her journey to find the best soup and bed. I eventually came across the smart boxing app, which was great, but it didn't quite solve everything that I needed. Then I found the ONE, Intuitive Shipping, and seriously, I am amazed at how many different things it does. I have officially solved all of my shipping woes! The only thing better than the app itself, is the support behind it. Every single time I need help with something, they respond quick and thoroughly. Specifically, Greg & Paul have been so helpful! They answer all of my questions, and get everything set up to exactly like I need. If you are on the fence about adding this app, it is 100% worth it. No more losing money on bad shipping estimates from Shopify!
Wow, thank you so much for these kind words! We're very happy that you found Intuitive Shipping and we look forward to working with you for a long time. Our team appreciates the overwhelmingly positive feedback! If you have any new questions or run into a snag, please don't hesitate to reach out. Paul, Greg and the rest of our support team are here to help whenever the need arises. Best regards, Ron Anderson Customer Experience Manager
Nov. 30, 2023
If you can think of a shipping scenario, you can set it up: special rates for different dates, post codes, repeat customers, specific addresses, individual businesses, different products. It doesn't matter what it is, if you can work out the logic, you can make it happen.
Thank you for taking time to share your experience with Intuitive Shipping. We're so happy to hear you're getting the most out of our key features and taking advantage of our extensive condition system. We know that shipping can be complex. It's great to hear we're handling everything you can throw our way. Please reach out if you run into an issue or just have a question. We're here to help! Best regards, Ron Anderson Customer Experience Manager
Nov. 28, 2023
Extremely supportive team behind this app!
We really appreciate you taking a few moments to share this to help others make an informed decision about Intuitive Shipping. Thank you! Best regards, Ron Anderson Customer Experience Manager
Nov. 26, 2023
Super friendly and helpful support !
Thank you for taking a few moments to share this! We're glad to hear your experiences with our support team have been pleasant and productive. We're always here to help if the need arises! Best regards, Ron Anderson Customer Experience Manager
Nov. 23, 2023
It's not the easiest app to use, you must have certain knowledge in ecommerce and operation but the support is great and they are always here to help us out and quite quick! We appreciate it, thank you !
Thank you for taking time to share your experience with Intuitive Shipping. We appreciate your honest feedback and your kind words about our support team. Intuitive Shipping can do a lot and we know that shipping in general can be complex. Our team is always here to help you work through any issues you run into or just to answer questions as they come up. Please don't hesitate to reach out to us again! Best regards, Ron Anderson Customer Experience Manager
Nov. 20, 2023
Our company has used Intuitive Shipping for a few years now. What makes it unique and valuable for us is the ability to custom blend shipping rates based on any possible item combination in our customer's cart. Today, we reached out for support for the first time ever (that must be worth something by itself). The support we received was quick, professional, and informative—all while resolving our concerns. You can tell through the support interaction alone that folks at Intuitive Shipping are passionate about the solutions they provide. Kudos to a super useful Shopify app, and the team behind it to make it such a success. (I promise I don't work for them)
Thank you so much for this incredibly thoughtful review! We're so happy to hear that Intuitive Shipping has been helping you succeed at shipping these past few years, and we look forward to continuing to support you for a long time. It's great to hear you're taking advantage of our advanced rate blending features. Now that you've had a chance to work with our support team, please don't hesitate to reach out to us again should the need arise, whether it's for a concern or just a simple question. We're here to help! Best regards, Ron Anderson Customer Experience Manager
Nov. 9, 2023
Intuitive Shipping has tons of options and functionality that make it possible to do just about anything you need. Their support team is one of the best out there, they respond to your requests within one day and we typically have our issue worked out within a day. Most of the time it is just a setting we forgot to change on our end, they are very helpful at identifying the items that need to be updated so you can have your desired shipping experience. I'd recommend this tool to anyone that needs to customize their shipping process and will continue to use it for all future clients that need the functionality.
Thank you taking the time to share this. We're glad to hear you're getting the most out of many features we offer, and that you're getting the help you need when something comes up. We appreciate the recommendation! Our support team is always here when the need arises. Please don't hesitate to reach out to us. Best regards, Ron Anderson Customer Experience Manager
Nov. 8, 2023
Not only is Intuitive probably the best and most flexible shipping app out there, more importantly they have the most helpful and responsive support team I have ever worked with. I cannot recommend them and their product enough!
Wow, thank you so much for the love! We are so happy to hear your experiences with Intuitive Shipping have been so overwhelmingly positive. Thank you for the recommendation, and for taking a few moments to praise our support team. Please know that we're here to help should you have a question or run into an issue. Best regards, Ron Anderson Customer Experience Manager
Nov. 1, 2023
We hired them to set up the shipping for our store and honestly, they were absolutely fantastic. The app is working good and their knowledge is top notch. They are very accomodating and always happy to help and answer questions. Great company and people. I'd definately recommend this company and know you won't be disappointed.
Thank you very much for your recommendation! We're so happy to hear that you took advantage of our Configuration Service, and that our team was able to get Intuitive Shipping set up and running for you. It's great to hear that everything is working as expected. If you have any questions or run into any concerns, please don't hesitate to reach out. Paul, Mike and our entire support team are here to help when needed. Best regards, Ron Anderson Customer Experience Manager