Intuitive Shipping for Shopify

Intuitive Shipping

The shipping solution for serious sellers.

Rating

4.9

feedback

429

Reviews

chart

#11,250

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    1%
  • Less than a month
    17%
  • Less than a year
    49%
  • More than a year
    33%

Reviews Summary

The Intuitive Shipping app has received overwhelmingly positive reviews from ecommerce merchants. Users praise the app for its flexibility in configuring shipping options, seamless integration with multiple carriers like DHL, and smart boxing feature that optimizes package sizes. The customer support team is highly commended for their responsiveness, knowledge, and dedication in helping users navigate the app's functionalities and troubleshoot any issues. Many users highlight the exceptional level of service provided by team members like Chelsey, Michael, and Paul, who have gone above and beyond to ensure a smooth experience for businesses with complex shipping needs. Overall, Intuitive Shipping is lauded for its robust features, user-friendly interface, and personalized assistance, making it a top choice for custom shipping rates and scenarios.

Highlights

Flexibility in configuring shipping options and integrating with carriers like DHL
Smart boxing feature for optimizing package sizes
Exceptional customer support and responsiveness
Robust features and user-friendly interface
Personalized assistance and dedication from team members like Chelsey, Michael, and Paul

Rating Breakdown

  • 5
    97% (418 ratings)
  • 4
    1% (6 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (2 ratings)
  • 1
    1% (3 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 17, 2024

This app was set up for us initially be developers for our complex shipping offering and has served us well. Now trying to tackle some changes in our shipping and upgrades on our own we have been like a deer in headlights to say the least! We have found them to be super responsive and actually able to set up a teams meeting same day. Brandon who was dealing with us was super helpful, extremely patient and friendly. Guiding us through everything we were ready to tackle, there and then and will be on hand for any future assistance we might need. So far from what we have experienced and what we can see with regards to editing our shipping options, its is an easy platform to navigate after a little bit of a learning curve and have a great testing feature when you are unsure if you have set things up correctly before going live. Really could not ask for more 1000% recommend them.

Using app

--

Total reviews

3

Average rating

4.3

5 / 5 Share

May 16, 2024

The app has been performing well so far. We did have a few niggles at first, but Chelsey was on hand to help us configure the app as per our needs. Overall great, knowledgeable, friendly customer service and the app is performing great!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 5, 2024

We’ve been using Intuitive Shipping for good while after switching from Smart Boxing. Intuitive shipping is user friendly & we can’t see enough thanks to the team for their reliable support over the years. They are quick to respond to questions and provide solutions that are very effective. Thank you gentlemen for the convenience of early morning calls and for supporting our business as we evolve. Fr - Old to New Furniture & Decor

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing this! We're happy to hear that Intuitive Shipping has been helping you succeed with shipping and that you've been able to take advantage of our one-on-one appointments whenever you need assistance! Please don't hesitate to reach out again should the need arise. We're here to help! Best regards, Ron Anderson Customer Experience Manager

5 / 5 Share

May 2, 2024

This is our favourite shipping app on the Shopify app store. We selected this app after testing several shipping Shopify apps since 2020. The user interface is simple to configure and is equipped with flexible cost adjustment options. It has been a great experience of using this app for the last 4 years. We have two DHL accounts and Intutitive Shipping seamlessly integrates with both our DHL accounts. It accurately calculates shipping rates, inclusive of all DHL account surcharges and local state taxes for both the DHL accounts and displays the lowest one for the given shipping weight at checkout. We weren't able to integrate both our DHL accounts in other non-DHL shipping apps we tested. The smart boxing feature helps us to select the smallest DHL package size based on the product dimensions. Besides being greener shipping, this also lowers the shipping cost thereby leading to a higher conversion rate. Their customer support is awesome. We areable to immediately book a 30 mins call to troubleshoot any configuration issues and then receive a quick email follow-up.

Using app

Almost 4 years

Total reviews

18

Average rating

4.9

Developer Reply

We very much appreciate you taking some time to share this with others. We know you have a choice. We're very happy that you chose Intuitive Shipping 4 years ago and have continued to work with us and take advantage of carrier rates features like SmartBoxing. Our support team is always here to lend a hand should you run into any concerns or just have a simple question, so please reach out again when the need arises! Best regards, Ron Anderson Customer Experience Manager

5 / 5 Share

April 30, 2024

Intuitive has been a godsend for our small business. We tried dozens of other apps before finding Intuitive. Intuitive is the only shipping app on Shopify App Store that has the capacity to allow us to build the complicated shipping scenarios and rate blending that we require. Not only does Intuitive have dozens of options for customization - they also offer fantastic customer service. Their nearly always available support staff are extremely knowledgable, friendly and dedicated - working right along side us to solve complex issues. Chelsey and Michael, two team members we regularly work with have gone above and beyond to support our business. Their assistance and insight has been invaluable and they are the reasons we have a seamless check out and shipping and boxing process today. They have spent dozens of collective hours with us helping us build out our customizations, even staying overtime and working well beyond the scope of our scheduled call. No other Shopify App offers this level of service and support. For all your shipping needs, Intuitive is the answer.

Using app

About 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Amazing! Thank you for taking time to share this thoughtful review and recommendation. We've very happy that you found us and we're glad to hear your experience with Intuitive Shipping has been so overwhelmingly positive. Chelsey, Michael and our entire support team are here to help again whenever the need arises! Best regards, Ron Anderson Customer Experience Manager

All reviews

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