Intuitive Shipping
The shipping solution for serious sellers.
Rating
4.9
feedback
443
chart
#516
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
1%
-
Less than a month
12%
-
Less than a year
45%
-
More than a year
41%
Reviews Summary
Intuitive Shipping is highly praised by ecommerce merchants for its robust functionality in handling complex shipping scenarios and providing excellent customer service. Users appreciate the intuitive UI, outstanding UX experience, and the support team's responsiveness and helpfulness in answering questions and assisting with implementation. The app fills the gap in Shopify's native shipping features and offers customization options that other apps lack. The support team, particularly individuals like Paul, Chelsey, and Michael, is commended for being knowledgeable, patient, and dedicated in helping users navigate the app's features and configurations. Overall, merchants find Intuitive Shipping to be a top-tier app that delivers on its promises and offers valuable support for their shipping needs.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 24, 2024
decent app - that has switched to predatory pricing. when i first signed up this app years ago, i thought it was already expensive enough - having to do an uninstall and reinstall, i discovered that the new pricing structure is positively predatory. it's a sad trend that most app developers seem to be adopting. they all thing that if your running a high order volume store, they can get away with charging you ridiculous fees. well guess what guys, NO... just NO. these devs build up their reviews by charging reasonable fees, then hotswap over to ridiculous fees. it's such a scheme.
What you're experiencing is the result of innovation and rising infrastructure costs, not a scheme. From 2019 to 2023, our pricing remained unchanged. As an Intuitive client during this period, your plan price stayed the same when we adjusted our pricing to reflect increased operational costs; we value loyalty. The "hotswap" you're referring to implies we changed your pricing while you were an active user, which is not the case. You uninstalled Intuitive Shipping to try another app because it was cheaper, only to realize that low-cost apps often lack features and innovation. This led you to return to Intuitive a few weeks later, recognizing it as a fantastic solution. Unfortunately, you didn't inquire with our team about the possibility of returning to your original pricing. Again, we highly value our customers and are happy to work together for a mutually optimal solution. Unlike our only real competitor, which costs significantly more, Intuitive includes all features in our pricing plans. Clients pay more for higher order volumes because our costs increase; maintaining the server infrastructure to deliver rates quickly is a costly endeavour. Thank you for allowing us to publicly explain that we are an ethical app developer offering tremendous value. You can also check our social accounts to see how we value our staff as well, providing work/life balance and a positive working environment, which translates into our high level of customer care. Regards, Sharon Green CEO / Co-founder
July 16, 2024
Very easy software to use. Best of all their customer service is super friendly and very efficient. I wish all the apps we use would have the same customer service standard!
Thank you! We very much appreciate the kind words about our team, and we're happy to hear your experience with Intuitive Shipping has been such a positive one. If you have any other questions or need help with something, please don't hesitate to reach out! Best regards, Ron Anderson Customer Experience Manager
July 10, 2024
This is a terrific app that has tackled all our needs! It's a simple tool with the ability to handle complex rules and despite a high learning curve at times, I've found they have good doc guidelines and an even better support team who have been available at short notice to jump on calls or discuss in-depth and promptly via email. It's a no-brainer decision to use this app if you have complex shipping rules!
Thank you for taking a few moments to share this! We're so happy to hear that Intuitive Shipping has helped you manage the complexity with your shipping requirements. We appreciate the feedback about our Help Center and our support team. It's great to hear that you're taking advantage of our live, one-on-one support option. We hope that you'll reach out to us again should the need arise. We're here to help! Best regards, Ron Anderson Customer Experience Manager
July 4, 2024
Excellent app. Easy and efficient management of worldwide shipping with various conditions. (Different box sizes, various amount of dry ice.) Fantastic customer support.
Thank you so much for taking a few moments to share this! We appreciate the kind words about our team, and we're happy to hear that Intuitive Shipping is capably handling your boxing requirements. Please don't hesitate to reach out to us if you run into any issues or just have a question. Best regards, Ron Anderson Customer Experience Manager
July 2, 2024
Easily the best shipping app on Shopify. It gives us a much more granular control over our complex shipping programs. Not only is the app capable of so much, but their support is top-tier. They have a very fleshed-out knowledge base, and an even better team in customer service that responds quickly
Thank you for taking a few moments to share this and help others make an informed decision. It's great to hear that your experience with Intuitive Shipping has been so ovewhelmingly positive and that you're getting all the help you need from our help center and support team. Please reach out to us again should the need arise. We're here to help! Best regards, Ron Anderson Customer Experience Manager
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more