Intuitive Shipping
Intuitive Shipping is highly praised for its exceptional customer support and robust features that cater to complex shipping needs. Users appreciate the personalized assistance, quick responses to tickets, and even video call support for setting up the app. The flexibility of the app allows for precise shipping rule configurations, making it suitable for businesses with varying product ranges, multiple suppliers, and different customer segments. The ability to sync dimensional data from Shopify metafields and manage free shipping rates for different customer segments are highlighted as key benefits. However, some users mention a steep learning curve due to the app's powerful capabilities and express concerns about the pricing tiers, suggesting the need for more intermediate options between plans.
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Just switched our platform over to Shopify and were recommended Intuitive and could not be more pleased. Setting up all of our shipping zones and configurations seemed very daunting, but after a quick zoom call with Intuitive we were on our way. We got stuck on a few set-up configurations and our emails were answered within the half hour and explained to us exactly what we needed. I cannot say enough good things about this company. Exceptional product and exceptional staff.
The best solution I've found for calculating complex rates. Great customer service where a real person looks at your specific situation and is always able to figure out what's wrong and provide simple guidance on what to do.
Thank you so much for the kind words! Complex shipping setups can be challenging, so it’s great to hear that both Intuitive Shipping and our support team have made things easier for you. We really appreciate you taking the time to share your experience! Warm regards, Adriann Knight Operations Manager
Brandon is awesome. Did great work on a very challenging custom build for us. Love the app, went to it from an old one that couldn't handle our complex needs.
Thank you for your review! It's rewarding when we can stand behind our promise of taking care of our merchants' complex shipping needs. Your success is our priority, and we're thrilled to hear you received the top-notch, human support we're committed to providing! Best Regards, Adriann Knight Operations Manager
Great customer support! The team was extremely helpful, patient with all my questions, and responded promptly throughout the entire process. A special thanks to Brandon, who was incredibly supportive and made the experience smooth and stress-free. Highly recommended!
We love hearing that our team was there when it mattered most! Creating a smooth, stress-free experience is always our goal, so we're delighted to hear our support team delivered. Thank you for your recommendation and we look forward to continuing to support your shipping success! Warm regards, Adriann Knight Operations Manager
Best of all is real support: Humans who understand their product and are willing to spend time on a video call helping you set it up to your requirements. Plus pretty thorough documentation. Dimensions for our product range varies widely, so dimensional shipping charges are a significant factor in our operations. Intuitive Shipping has helped us change from using markup and weight adjustment hacks to approximate our shipping charges, to proper dimensional shipping charges. Also, the fact that Intuitive Shipping can now sync dimensional data from Shopify metafields makes product data maintenance much easier. Product data can be maintained independently in one place, and your shipping configuration in Intuitive Shipping. Configuration can be complex, but that necessarily comes with the flexibility that the app provides.
We really appreciate you taking the time to share your experience with Intuitive Shipping. It's great to hear our system has helped you move to a more accurate approach for calculating shipping costs, and that syncing product dimensions from Shopify metafields has made managing your data easier. We're also very pleased to know that our support team has made a positive impression. Taking the time to work through more advanced configurations with our customers is something we believe makes a real difference. We know there are plenty of options available, so we're grateful you chose Intuitive Shipping for your business. If there's anything else we can assist with, please just let us know! Best regards, Ron Anderson Technical Strategist
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