Intuitive Shipping
The shipping solution for serious sellers.
Rating
4.9
feedback
458
chart
#524
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
1%
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Less than a month
12%
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Less than a year
44%
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More than a year
43%
Reviews Summary
The reviews for the Intuitive Shipping app on Shopify are overwhelmingly positive, with users praising its ability to accurately calculate shipping rates, handle complex shipping scenarios, and provide excellent customer support. Users appreciate the customizability of the app, which allows them to tailor shipping options to their specific needs. The technical support team is highlighted as being quick, helpful, and knowledgeable, assisting users with setup, troubleshooting, and navigating the app's features. The seamless integration with other platforms like ShipStation and DHL is also mentioned as a key benefit. However, a few users expressed concerns about the pricing structure, noting a shift towards higher fees. Overall, Intuitive Shipping is highly recommended for businesses with complex shipping requirements seeking a reliable and efficient solution.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 10, 2024
We recently had an issue with a delivery charge, Brandon from Intuitive was fantastic, we got a quick reply to our query and a number of supportive emails with loom videos to show us how to resolve our issue. Huge thankyou to Brandon for your support with this, you were very patient and very efficient. The issue has now been resolved much to our relief. Thanks again, Christina at Kenmore Village Florist.
Sept. 9, 2024
It's an excellent app, and the customer service is great and fast! I am very grateful to have found this app.
Sept. 2, 2024
This app is amazing! Has everything you could ever need for customising and accurately calculating your live rates at checkout. This includes the ability to add dimensions to each product and variable in order to calculate these shipping weights base don volume and weight. I find a lot of other apps are too limiting for our needs and quite often we would lose money on freight because the live rates were not calculated accurately enough. We really noticed with this app we don't lose out on shipping very often as our rates quoted at checkout are pretty accurate to what we are being charged. It is a lifesaver. As the app is so customisable, it can be a bit mind boggling to use, however, support are always happy to help you work through your requirements to find a solution or a workaround.
Amazing! Thank you for sharing this with others and for the kind words about Intuitive Shipping and our support team. It's great to hear that Intuitive Shipping is providing the accuracy and flexibility you need to succeed with shipping, and that you're getting help from our team when it's needed. We very much appreciate you taking time to provide feedback. We know Intuitive Shipping can do a lot and our team is always here to walk you through any inssues or questions you have. Please don't hesitate to reach out to us again should the need arise. Best regards, Ron Anderson Customer Experience Manager
Aug. 26, 2024
Technical support is super quick and very helpful! I've used them a couple times and they've been clear about how to fix my problems.
We very much appreciate you taking a few moments to share this with others. Thank you! It's great to hear that you've been getting the help you need when you run into an issue. Please be sure to reach out to us again should the need arise, whether it's a issue with something or just a simple question! Best regards, Ron Anderson Customer Experience Manager
Aug. 26, 2024
We have a VERY complex shipping system because some items can be packed with others, while other items have no business being anywhere near them. This app allows a us to make shipping possible without losing money because we were just "guessing" at prices. Now we can pinpoint exactly how much it all is. This app integrates seamlessly with our ShipStation account. The biggest issue is that it doesn't really know which UPS/FedEx accounts are what, so it can be a bit of a guessing game. But the support staff is attentive to your needs and willing to help in anyway they can, short of doing everything for you. Our shipping scenarios are a delicate house a cards, but the staff know how to handle things without damaging all the work I've put into making our shipping scenarios work well.
Thank you for taking time to write this thoughtful review of Intuitive Shipping. We very much appreciate your feedback and we're happy to hear that Intuitive Shipping is managing the complexity with your shipping so effectively. It's great to hear that you're taking advantage of our ShipStation integration. We do appreciate your feedback about the carrier info. This is due to how the information is passed back to us from ShipStation. We will work with their team to see if there is room to improve the integration. Thank you for the kind words about our support team. If you run into an issue or just have a simple question, please don't hesitate to reach out to us again. We're here to help! Best regards, Ron Anderson Customer Experience Manager
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