Intuitive Shipping
The reviews for the Intuitive Shipping Shopify App are overwhelmingly positive, highlighting the exceptional customer service provided by the team. Customers consistently praise the responsiveness, knowledge, and helpfulness of the support staff, particularly mentioning team members like Michael, Brandon, Paul, and Chelsey. The app itself is described as intuitive and effective in managing complex shipping needs, such as setting up different shipping rates for various customer segments and product categories. Users appreciate the flexibility and customization options offered by Intuitive Shipping, allowing them to create precise shipping rules based on specific requirements. Overall, the app is seen as a game-changer for businesses with diverse shipping needs, with users expressing high satisfaction with both the functionality of the app and the quality of customer support.
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Best of all is real support: Humans who understand their product and are willing to spend time on a video call helping you set it up to your requirements. Plus pretty thorough documentation. Dimensions for our product range varies widely, so dimensional shipping charges are a significant factor in our operations. Intuitive Shipping has helped us change from using markup and weight adjustment hacks to approximate our shipping charges, to proper dimensional shipping charges. Also, the fact that Intuitive Shipping can now sync dimensional data from Shopify metafields makes product data maintenance much easier. Product data can be maintained independently in one place, and your shipping configuration in Intuitive Shipping. Configuration can be complex, but that necessarily comes with the flexibility that the app provides.
We do a lot of dropshipping from multiple suppliers, with thousands of SKUs, varying box sizes, and many bulk orders. This app is incredibly robust and handles even the most complex conditional shipping scenarios. Because it's so powerful, there is a steep learning curve. However, once you understand the logic behind it, it becomes much easier to use. What really stands out is the customer support. Their technical support team is excellent—they respond to tickets quickly and even offer 30-minute video sessions to help work through more complex scenarios. I'm taking off 1/2 star because of the pricing tiers. As a seasonal business, the jump from the 500-order plan to the 2,000-order plan is too large. There really should be an intermediate tier between 500 and 2,000 shipments. During our busy season, we end up paying for far more capacity than we actually need.
Great customer service. Michael got back to me right away about an issue we were having on our free shipping scenario and gave me instructions to fix it right away.
We really appreciate your kind words and positive feedback - thank you for taking time to share your experience with Intuitive Shipping. It's great to hear that Michael was able to help resolve the issue quickly and get your free shipping setup back on track! Please don't hesitate to reach out if you need assistance with anything else. Michael and the rest of our support team are here to help! Best regards, Ron Anderson Technical Strategist
Incredible responsivness!! team is knoledgable helpful and quick pleasure to work with and very spution oriented!
We very much appreciate you taking time to share your feedback. We’re so glad to hear you’ve had a positive experience with Intuitive Shipping and our team. Please don’t hesitate to reach out if there’s ever anything else we can help with! Best regards, Ron Anderson Technical Strategist
Simply the best. The app itself is great, the supporting team is even greater. Brandon and Paul gave us fast and straight forward help and solutions when we are facing issues. I wish they could continue develop this wonderful app, so that we can purchase and ship from it directly!!!
Wow, thank you for the love!!! We’re thrilled that Intuitive Shipping has been a great fit for your business, and it’s fantastic hearing that Brandon and Paul were able to help get things back on track when needed. We also appreciate your suggestion for future developement. Feedback like yours helps shape what comes next, and we’re always looking for ways to make Intuitive Shipping even better. If there’s ever anything else we can assist with, we're here to help! Best regards, Ron Anderson Technical Strategist
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