Intuitive Shipping
Intuitive Shipping is highly praised for its exceptional customer service and support. Customers appreciate the quick responses, personalized assistance, and willingness of the team to go above and beyond to ensure a smooth experience. The app itself is described as powerful and capable of handling complex shipping rules, making it a valuable tool for businesses with diverse shipping needs. Users also highlight the ease of customization and the ability to set up shipping profiles tailored to specific requirements. However, some mention a learning curve associated with the app's functionalities and pricing tiers that may not be ideal for seasonal businesses.
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We couldn’t be happier with Intuitive Shipping! The app has been incredibly helpful, but what has really impressed us is the amazing customer service and support behind it. A special shoutout to Paul for all of his help and support. Paul continues to be absolutely fantastic to work with—so patient, knowledgeable, incredibly helpful, and genuinely committed to making sure we have everything working properly. His follow up and checking in afterward to make sure everything is still working the way it should is so appreciated. That extra effort really says a lot about the commitment of the Intuitive team. As a small business, having someone who is there to help when you need it makes such a difference. Highly recommend Intuitive Shipping to any business looking for a great shipping solution backed by exceptional customer service. 5 stars for the app. And another 5 stars for customer service.
A little bit of a learning curve to become comfortable with the apps systems but once you use it, you realise how powerful this app is. You can set up shipping rules for almost any condition you can think of. Rules by tag, collection type etc But best of all their support is some of the best i have received from a Shopify app. Their responses were timely and Michael even included loom videos to help explain the solution to a challenge i was having. I was very impressed. I would recommend this app to anyone!
Thank you so much for taking the time to share your experience! We’re so glad you’ve been able to explore the flexibility of Intuitive Shipping and build shipping rules that work for your unique requirements. We’re especially happy to hear Michael was able to help you work through your challenge and that the videos made things easier. Our team takes great pride in providing timely, personalized support, so we’ll be sure to pass your kind words along to him. Thank you for trusting Intuitive Shipping and for the recommendation! Whenever you need us, our team is here to help. Warmest regards, Adriann Knight Operations Manager
As owners of small companies, there is one aspect of business that elevates above all other factors, and that is the commitment of a company to go above and beyond. So, as a customer of Intuitive shipping i have the privilege to update my review to 5 stars based on the response we received late Sunday evening. Not only the CEO of the company reach out to us, but their support team quickly was able to steer us in the right direction with a disconnected app integration. We would recommend this company to any online retailer who feels it a priority to bill customers for only what shipping actually coasts and not a penny more. Thank you to the team at Intuitive Shipping
I'm so glad we were able to get everything working properly for you! I also genuinely appreciate the time you took to share such detailed feedback with Brandon. While I'm happy our team was able to jump in Sunday evening, you pointed out some real gaps in how merchants find and access our urgent after-hours and weekend support when they need it. That feedback has already been shared with the rest of our leadership team, and we're going to make improvements as a result. Thank you not only for updating your review, but for giving us the opportunity to make things right and make the experience better for the next merchant who needs us. Sharon Green CEO
Good app. The team here stays on top of stuff and really does a good job supporting you. I had a issue today (100% my fault not the app) and I sent a support ticket. Within an hour they got back to me with the solution. App has outstanding functionality and we have used it for years. Highly recommend them.
Thank you so much for trusting us for the past five years and for taking the time to share this! We’re so glad our team was able to solve the issue within the hour. Being able to get you an answer quickly and back on track is exactly what our team is here for. We really appreciate your continued trust in both Intuitive Shipping and our team. Your recommendation means a lot to us, and we look forward to supporting you for many years to come! Warm regards, Adriann
Amazing product with fantastic & extremely help customer support. Highly highly recommend.
Thank you so much for the amazing recommendation! We’re pleased to hear you’re enjoying Intuitive Shipping and that our team has been able to provide a great support experience. We're greatful for your trust and look forward to supporting your continue success! Warmest Regards, Adriann Knight Operations Manager
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