Rating

5.0

feedback

496

Reviews

chart

#539

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    1%
  • Less than a month
    12%
  • Less than a year
    43%
  • More than a year
    44%

Reviews Summary

The reviews for the Intuitive Shipping Shopify App are overwhelmingly positive, highlighting the exceptional customer service provided by the support team, particularly individuals like Paul, Brandon, and Chelsey. Users appreciate the app's ability to handle complex shipping scenarios, offer customizable shipping rates, and provide efficient solutions to shipping dilemmas. The support team is praised for being responsive, knowledgeable, and patient in assisting users with setup, troubleshooting, and customization. The app's versatility, ease of use, and seamless integration with other platforms like ShipStation are also mentioned as key strengths. However, some users find the program navigation and setup process to be complex and unintuitive at times, requiring assistance from the support team to fully optimize the app's features.

Highlights

Exceptional customer service and support
Ability to handle complex shipping scenarios
Versatility and ease of use
Seamless integration with other platforms like ShipStation
Complex navigation and setup process

Rating Breakdown

  • 5
    98% (484 ratings)
  • 4
    1% (6 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (2 ratings)
  • 1
    1% (3 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 13, 2025

Very in depth product for our very complicated shipping needs. Their support are also top notch! Thanks Greg!

Using app

Over 4 years

Total reviews

5

Average rating

4.8

5 / 5 Share

Feb. 10, 2025

This app is incredibly helpful for setting up different shipping rates. The usability is excellent, making it easy to configure blended shipping options. The support team is outstanding! Every time we need assistance, they respond quickly and are always ready to help. Exceptional service!

Using app

7 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Feb. 6, 2025

We have been using Intuitive Shipping to optimize our Shopify shipping processes, and their expertise has been invaluable. Their team not only identified and resolved complex shipping issues but also refined our workflow, making our shipping department more efficient and even profitable. Intuitive Shipping swiftly diagnosed and resolved scenario logic issues, ensuring that products triggered the correct shipping rules while eliminating errors that caused missing or inflated rates. They addressed Shopify’s limitations, such as missing weight and dimension data, by implementing solutions that corrected miscalculations and improper box assignments. Their guidance helped us fine-tune our packing procedures, minimizing weight while maximizing shipping options and increasing our shipping-related revenue. Beyond fixing errors, Intuitive Shipping enhanced our setup with precise adjustments. They expanded weight ranges to prevent cutoff errors, modified standard shipping scenarios for better coverage, and consolidated conflicting rules to streamline rate calculations. They worked closely with us to refine product measurements and correct dimension errors, ensuring optimal box selection and shipping accuracy. When Shopify’s default error messages confused customers, they went beyond their usual scope to help us customize them, directing customers to our support team instead. Their team was highly responsive, providing immediate solutions through live troubleshooting calls and ongoing email support. They worked collaboratively with us, offering detailed documentation, screenshots, and case examples to expedite resolutions. When Shopify’s backend changes disrupted our shipping settings, they updated their own support materials to reflect the latest developments, ensuring continued efficiency. Intuitive Shipping helped us navigate Shopify’s rigid system, correcting overestimated shipping weights caused by default box settings and offering strategies to work around Shopify’s lack of fulfillment box customization. When Shopify relocated key error message settings, they guided us through the update process, preventing unnecessary disruptions. Intuitive Shipping consistently demonstrated their commitment to improvement by incorporating our feedback into their documentation and refining their app based on real merchant experiences. Their dedication to customer support, proactive problem-solving, and willingness to go beyond their scope set them apart. Working with Intuitive Shipping has been a seamless and highly productive experience. Their technical expertise, hands-on approach, and continuous optimization have transformed our shipping strategy. For any Shopify merchant dealing with complex shipping setups or platform limitations, Intuitive Shipping is the ultimate solution.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 5, 2025

Using app

29 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 4, 2025

we have been using the app for last 2 years and support is alway helpful. it is the best app for merchants where shipping rates and options are varied.

Using app

Over 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review and for working with Intuitive Shipping for two years! It means a lot to our team that we have been able to support accurate rate calculations for your range of bulky items. If you ever need assistance or have a suggestion, please don’t hesitate to reach out. Best regards, Adriann Operations Manager

All reviews

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