Intuitive Shipping
Control how shipping is calculated and displayed at checkout.
Rating
5.0
feedback
466
chart
#388
All reviews
Review RSS Feed
April 14, 2026
Performed as advertised, excellent service and support. Despite the time difference, tech support was there to help us get set up and off to the races.
April 13, 2026
I’ve been using Intuitive Shipping and their support team is really helpful. Every time I have a question, they reply very quickly and are always there for you. Thank you for answering all my questions!
April 8, 2026
March 27, 2026
Michael helped us at Beauty Base to set up shipping methods and he was always available to help us with any issues via email and zoom call. He took the time to understand our shipping needs, and the problems we were experiencing to come with the right solutions. He would even follow up after to check everything was running smoothly. We highly recommend this app.
March 20, 2026
Intuitive is a great app for anyone who needs to be able to offer dynamic shipping based on what is shipping and where the item is shipping to. They are responsive and have a great team that is east to work with.
Thank you for the wonderful feedback! We’re glad to hear the app has been a good fit for managing shipping based on different products and destinations. It’s also great to know your experience with the team has been a positive one! If anything else comes up or you’d like to explore further, feel free to reach out. Best regards, Ron Anderson Technical Strategist
March 19, 2026
We have a chain of farm supply stores and have a very large SKU count that have a variety of different weights, sizes, and shapes that make local delivery pricing difficult. We used Intuitive and we paid for them to build out our custom local delivery rates. It's made our local delivery rates competitive, helped us recoup profits on previous deliveries we would lose money on, and has been a huge success. Through the process, Intuitive Shipping was incredibly responsive and helpful. We can't recommend them enough!
Thank you for taking the time to share your experience. We’re glad the custom setup has helped bring more accuracy and consistency to your local delivery pricing, especially with such a wide range of products to account for. It’s great to hear the results have had a positive impact on your margins, and that the process felt smooth and well-supported along the way. We truly appreciate your recommendation! If there’s anything else you’d like to refine or explore, feel free to reach out. Best regards, Ron Anderson Technical Strategist
March 12, 2026
SUPERB CUSTOMER SERVICE! While starting out it was a bit overwhelming, once I scheduled a meeting with them they walked me right through everything! Once they showed me an overview I was able to set the rest up by myself with the exception of one little issue I couldn't get figured out. I scheduled another meeting and they walked me right through it. There was one small thing we weren't able to settle, and customer service emailed me shortly after with how to fix the issue. They followed up by email with every contact I made, and followed up again if I didn't answer just to make sure their follow up email was helpful. This is hands down the BEST support I have ever received from any app I've installed. I would download and use this app over and over again hands down!
Wow, thank you for taking time to provide this incredible feedback. We’re glad to hear the onboarding process became much more manageable with a bit of guidance, and that you felt confident moving forward after those sessions. It’s great to know the continued follow-up and attention made a difference along the way. Staying engaged and making sure nothing gets left unresolved is something we take seriously. We truly appreciate you choosing Intuitive Shipping! If anything else comes up or you’d like a hand with anything new, feel free to reach out. Best regards, Ron Anderson Technical Strategist
March 12, 2026
We have been using Intuitive Shipping on our B2B store with different customer tiers and shipping requirements. The app offers very flexible shipping rule configurations, allowing us to customize shipping methods based on customer segments, order conditions, and other business logic. This has been very helpful for managing our B2B shipping structure. Their support team is also responsive and helpful whenever we have configuration questions. Overall, it’s a solid solution for merchants who need more advanced shipping logic than the standard Shopify settings.
Thank you for taking the time to share your experience. We’re glad to hear the flexibility of Intuitive Shipping has helped you manage your B2B setup and tailor shipping to different customer groups and requirements. It’s also great to know our support team has been there to assist when needed. We appreciate the love for both the functionality and the help behind it. If you’d like to explore anything further or fine-tune your setup, feel free to reach out. Best regards, Ron Anderson Technical Strategist
March 12, 2026
We use a lot of Shopify plugins and Intuitive Shipping is really the best of the best. They have thought of everything and are constantly upgrading and adding more solutions to solve any shipping cases your business needs. Beyond the product, their support is outstanding especially Brandon who is always there to help, fast and professionally!
Thank you for taking the time to share your feedback! We’re glad to hear Intuitive Shipping has stood out among the tools you use and that it’s been able to support a wide range of your shipping needs as your business evolves. It’s also great to hear your experience with support has been a positive one. Brandon appreciates the shoutout for being there when it counts! If anything else comes up or you’d like to explore further options, feel free to reach out. Best regards, Ron Anderson Technical Strategist
March 2, 2026
Our store had experimented with multiple rating schemes in the past, but we could never achieve the desired outcome. Intuitive Shipping has changed everything. Not only has Intuitive Shipping tackled our complex rating scheme with absolute ease, but enhanced it further to better dial in accurate rates. Beyond app functionality, Intuitive Shipping clearly has an outstanding team - our onboarding and technical assist contact (Chelsey) provided superior service, is highly knowledgeable, and perhaps the best tech-rep we have ever worked with.
Thank you for taking a few moments to share your experiences with Intuitive Shipping. We’re so glad they have been so positive and that we've been able to support your rating structure in a way that finally delivers the results you were aiming for. It’s also amazing to hear your onboarding and support experience stood out. Chelsey truly appreciates the recognition. If there’s anything you’d like to explore further, feel free to reach out. Best regards, Ron Anderson Technical Strategist
Feb. 26, 2026
Intuitive Shipping has been a game-changer for us. The biggest standout is the customer service, genuinely responsive, patient, and willing to dig in with you to get even the most specific edge-case rules working correctly. They don’t just point you to a help article; they actually help you solve the problem. On the product side, the flexibility is seriously impressive. If you have multiple warehouses, different shipping methods, product categories, thresholds, zones, packaging logic, or “if this, then that” conditions, Intuitive Shipping can usually handle it. We were able to build out a wide range of real-world scenarios that most shipping apps simply can’t accommodate. With that said, all that power comes with some complexity. If your setup is more than basic flat-rate shipping, expect a learning curve. My advice: plan time for thorough testing of every scenario (and combinations of scenarios) before you go live. Once it’s set, it work perfectly, but it’s worth validating everything end-to-end to avoid surprises at checkout. Overall: powerful, flexible, and backed by top-tier support. Highly recommended if you need advanced shipping logic and want a team that will actually help you get it right.
Thank you for the recommendation and for taking the time to share such detailed feedback. We’re thrilled to hear that Intuitive Shipping has made a meaningful impact for your team, especially when it comes to building out complex shipping scenarios. It’s great to know the hands-on support stood out as well. Working through configuration challenges is an important part of how we approach service. We also appreciate you perspective on setup and testing. With advanced flexibility comes added complexity, and thoughtful testing before launch is always wise advice. If you’d ever like to review or refine anything further, just let us know. Best regards, Ron Anderson Technical Strategist
Feb. 25, 2026
After some issues with shipping at checkout, we reached out to Intuitive Shipping to troubleshoot the problem. Michael at tech. support was diligent and persistent in resolving the issue, even going so far as to walking me through a complicated migration process at UPS, which should be the responsibility of UPS, not Intuitive Shipping. All in all, speaking to a human being via Zoom was wonderful, a refreshing throwback to resolving a tech. issue. Michael went above and beyond and is a major reason why we will continue to use Intuitive. Great job all around. Thank you!
Thank you for taking the time to share your experience with Intuitive Shipping. Michael especially appreciates the praise and positive feedback! We’re glad the checkout issue was resolved and that the support you received made the process smoother, especially when things became more involved than expected. We know you have a choice in partners, so we’re grateful for your continued trust in Intuitive Shipping. If anything else comes up, feel free to reach out anytime. Best regards, Ron Anderson Technical Strategist
Feb. 18, 2026
Have been using Intuitive Shipping for a few years now. Shipping has always been the biggest hurdle in our business and finding a good shipping app partner was essential. After a number of failed attempts with other systems we found Intuitive Shipping. Their flexible system works so well with our non-standard needs and their service is exceptional! This is what really sets them apart and is hard to find these days! From the initial set up to troubleshooting issues that arise further down the track, the assistance is prompt, professional and thorough. They are problem solvers and will find a way and resolve issues to make it work for you. Huge thanks in particular to Paul Cann for the initial set up and being so knowledgeable, patient & persistent to find solutions to work for us - if we could give 10 stars that would not be enough! Big thanks also to Greg in customer support and the dev team for fast and efficient service to troubleshoot, find and resolve issues quickly. Greg responded quickly to our problems and kept us updated regularly and the dev team worked on finding a fix quickly and efficiently. Exactly what was needed. Intuitive Shipping should be the blueprint for how to offer a successful app to integrate into your shopify store. Thanks again.
Thank you for taking the time to share such thoughtful feedback - especially after being with us for several years. We know how challenging shipping can be, particularly with more unique requirements, so it means a lot that our system has been able to support your needs where others fell short. We’re grateful for your recognition of the team as well. Paul, Greg, and everyone involved in supporting and refining your setup truly appreciate the shoutout. We also recognize that you have options when choosing tools for your Shopify store, and we’re sincerely thankful you’ve continued to trust Intuitive Shipping as your partner. If there’s ever anything more you’d like to explore or fine-tune, just let us know. Best regards, Ron Anderson Technical Strategist
Feb. 10, 2026
Customer Support is Excellent
Thank you for the kind words! We’re glad to hear your experience with our support team has been such a positive one. If you ever need assistance again, please don’t hesitate to reach out. Best regards, Ron Anderson Technical Strategist
Jan. 28, 2026
The team at Intuitive Shipping is very responsive and thorough. I appreciate that they are collaborative. They take the time to understand what you're trying to accomplish with your set up, and come forward with thoughtful solutions.
Thank you for sharing your experience with the Intuitive Shipping team. We’re glad to hear that our collaborative approach and attention to understanding your goals made a positive difference. Taking the time to explore the right setup and offer helpful solutions is something we truly value. If there’s anything else we can support you with or explore further, please feel free to reach out anytime. We’re always happy to help. Best regards, Ron Anderson Technical Strategist.
Jan. 27, 2026
Chelsey is great to work with. She is responsive, quick to jump in, and clearly committed to helping get results. I really appreciate her support. <3
Thank you for sharing your feedback! We’re glad to hear that working with Chelsey has been a positive experience and that her involvement has helped move things forward. If there’s anything else we can assist with or discuss further, please feel free to reach out. We’re always happy to help. Best regards, Ron Anderson Technical Strategist
Jan. 27, 2026
Solid app, and exceptional support from a team that is always quick to respond.
Thank you for taking a few moments to share your feedback! We’re so glad to hear the app has been working well for you and that our team has been there when you needed support. If you have any questions or need anything further, please feel free to reach out. We love to help! Best regards, Ron Anderson Technical Strategist
Jan. 26, 2026
This app solves a critical issue for us with calculating accurate rates because our dumbbells ship in multiple boxes and contain multiple items. We're able to manage the multiple items and dimensions accurately, resulting in incredibly accurate shipping rates between what customers pay and what FedEx charges our business. The Shopify native solution for FedEx is only weight based which leads to large discrepancies on large qty and line item orders. Intuitive Shipping eliminates this problem. The app works great, and I'm able to quickly import and export data needed to set product dimensions easily.
Thank you for taking the time to share such detailed feedback. We’re glad the app has helped you handle complex shipments and close the gap between what customers are charged and what carriers bill. Accurately supporting multi-item, multi-package shipments is one of the many ways we aim to make a difference. It’s also great to hear that managing product dimensions and importing and exporting data has been straightforward. We know you have a choice, so we truly appreciate you choosing Intuitive Shipping to solve this challenge. If there’s anything else you’d like to review or adjust, just let us know. Best regards, Ron Anderson Technical Strategist
Jan. 22, 2026
Great supportive team who are always prompt and responsive to our complex shipping needs. Shout out to Michael and Paul for their troubleshooting and easy to understand walkthroughs.
Thank you for taking the time to share your feedback. We’re glad to hear our team has been able to support your shipping requirements and make the process easier to navigate. Michael and Paul will appreciate the recognition for their hands-on help. If anything else comes up or you’d like to walk through another scenario, please feel free to reach out. Best regards, Ron Anderson Technical Strategist
Jan. 16, 2026
Intuitive Support team is amazing! Quick response and resolution. Always happy to help with any inquiry I bring to them.
Thank you for the kind words! We’re so glad to hear that our support team has been quick to respond and helpful with your inquiries. It’s always our goal to make sure you get the guidance you need as quickly as possible. If anything new comes up or you need assistance again, please just let us know - we’re always happy to help! Best regards, Ron Anderson Technical Strategist