Intuitive Shipping
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Just switched our platform over to Shopify and were recommended Intuitive and could not be more pleased. Setting up all of our shipping zones and configurations seemed very daunting, but after a quick zoom call with Intuitive we were on our way. We got stuck on a few set-up configurations and our emails were answered within the half hour and explained to us exactly what we needed. I cannot say enough good things about this company. Exceptional product and exceptional staff.
The best solution I've found for calculating complex rates. Great customer service where a real person looks at your specific situation and is always able to figure out what's wrong and provide simple guidance on what to do.
Thank you so much for the kind words! Complex shipping setups can be challenging, so it’s great to hear that both Intuitive Shipping and our support team have made things easier for you. We really appreciate you taking the time to share your experience! Warm regards, Adriann Knight Operations Manager
Brandon is awesome. Did great work on a very challenging custom build for us. Love the app, went to it from an old one that couldn't handle our complex needs.
Thank you for your review! It's rewarding when we can stand behind our promise of taking care of our merchants' complex shipping needs. Your success is our priority, and we're thrilled to hear you received the top-notch, human support we're committed to providing! Best Regards, Adriann Knight Operations Manager
Great customer support! The team was extremely helpful, patient with all my questions, and responded promptly throughout the entire process. A special thanks to Brandon, who was incredibly supportive and made the experience smooth and stress-free. Highly recommended!
We love hearing that our team was there when it mattered most! Creating a smooth, stress-free experience is always our goal, so we're delighted to hear our support team delivered. Thank you for your recommendation and we look forward to continuing to support your shipping success! Warm regards, Adriann Knight Operations Manager
Best of all is real support: Humans who understand their product and are willing to spend time on a video call helping you set it up to your requirements. Plus pretty thorough documentation. Dimensions for our product range varies widely, so dimensional shipping charges are a significant factor in our operations. Intuitive Shipping has helped us change from using markup and weight adjustment hacks to approximate our shipping charges, to proper dimensional shipping charges. Also, the fact that Intuitive Shipping can now sync dimensional data from Shopify metafields makes product data maintenance much easier. Product data can be maintained independently in one place, and your shipping configuration in Intuitive Shipping. Configuration can be complex, but that necessarily comes with the flexibility that the app provides.
We really appreciate you taking the time to share your experience with Intuitive Shipping. It's great to hear our system has helped you move to a more accurate approach for calculating shipping costs, and that syncing product dimensions from Shopify metafields has made managing your data easier. We're also very pleased to know that our support team has made a positive impression. Taking the time to work through more advanced configurations with our customers is something we believe makes a real difference. We know there are plenty of options available, so we're grateful you chose Intuitive Shipping for your business. If there's anything else we can assist with, please just let us know! Best regards, Ron Anderson Technical Strategist
We do a lot of dropshipping from multiple suppliers, with thousands of SKUs, varying box sizes, and many bulk orders. This app is incredibly robust and handles even the most complex conditional shipping scenarios. Because it's so powerful, there is a steep learning curve. However, once you understand the logic behind it, it becomes much easier to use. What really stands out is the customer support. Their technical support team is excellent—they respond to tickets quickly and even offer 30-minute video sessions to help work through more complex scenarios. I'm taking off 1/2 star because of the pricing tiers. As a seasonal business, the jump from the 500-order plan to the 2,000-order plan is too large. There really should be an intermediate tier between 500 and 2,000 shipments. During our busy season, we end up paying for far more capacity than we actually need.
Thank you for sharing such a thoughtful review. We're glad to hear Intuitive Shipping has been able to support the complexity of your shipping setup and that, with a bit of familiarity, the platform has become a valuable part of your workflow. It's also great to know our support team has been there when you've needed assistance, whether it's working through a ticket or jumping on a video call to tackle more involved scenarios. We also appreciate your feedback on our pricing tiers. Hearing how plans fit real-world businesses is valuable input and it will be shared with our team. If there's ever anything else you'd like to discuss or explore, feel free to reach out. Best regards, Ron Anderson Technical Strategist
Great customer service. Michael got back to me right away about an issue we were having on our free shipping scenario and gave me instructions to fix it right away.
We really appreciate your kind words and positive feedback - thank you for taking time to share your experience with Intuitive Shipping. It's great to hear that Michael was able to help resolve the issue quickly and get your free shipping setup back on track! Please don't hesitate to reach out if you need assistance with anything else. Michael and the rest of our support team are here to help! Best regards, Ron Anderson Technical Strategist
Incredible responsivness!! team is knoledgable helpful and quick pleasure to work with and very spution oriented!
We very much appreciate you taking time to share your feedback. We’re so glad to hear you’ve had a positive experience with Intuitive Shipping and our team. Please don’t hesitate to reach out if there’s ever anything else we can help with! Best regards, Ron Anderson Technical Strategist
Simply the best. The app itself is great, the supporting team is even greater. Brandon and Paul gave us fast and straight forward help and solutions when we are facing issues. I wish they could continue develop this wonderful app, so that we can purchase and ship from it directly!!!
Wow, thank you for the love!!! We’re thrilled that Intuitive Shipping has been a great fit for your business, and it’s fantastic hearing that Brandon and Paul were able to help get things back on track when needed. We also appreciate your suggestion for future developement. Feedback like yours helps shape what comes next, and we’re always looking for ways to make Intuitive Shipping even better. If there’s ever anything else we can assist with, we're here to help! Best regards, Ron Anderson Technical Strategist
Intuitive Shipping perfectly meets our needs for managing different free shipping rates for different customer segments. And on top of that, the service from the Intuitive Shipping developer is fast and excellent!
Thank you for taking the time to share your experience! We’re glad to hear Intuitive Shipping has been a great fit for managing your customer-specific shipping requirements. It’s great to know that you’ve had a positive experience with our support team. We appreciate your kind words and your trust in Intuitive Shipping. If there’s ever anything else we can help with, feel free to reach out! Best regards, Ron Anderson Technical Strategist
Thank you for choosing Intuitive Shipping! We appreciate the opportunity to be part of your shipping strategy. If there’s anything further we can help with, Michael and the rest of our team are here to assist. Best regards, Ron Anderson Technical Strategist
Easy app to set up and customize shipping profiles. We ship very small packages to freight trucks as well as hazmat materials which can be tricky to regulate and calculate correct shipping costs but Intuitive does a great job. Customer support is excellent and made setting the app up very quick.
Thank you for taking the time to share your feedback. We’re glad to hear that Intuitive Shipping has helped simplify a shipping setup that includes such a range of products and complex requirements. We appreciate your kind words about our support team and your trust in Intuitive Shipping. If you ever need assistance with anything else, please feel free to reach out. Best regards, Ron Anderson Technical Strategist
Very useful and friendly staff, been with them for a long time!
Thank you for your kind words and for being with us for many years! We truly appreciate your continued trust in Intuitive Shipping and are glad to hear you’ve had positive experiences with our team. If there’s ever anything you need, we’re just a message away. Best regards, Ron Anderson Technical Strategist
Hardware-decor.com is thankful for the developers at intuitive shipping. Since shopify only seems to calculate shipping by weight (you know, like back in the 80's), store owners must reply on apps to get the job done, especially since shipping has been calculated by volume and length for several years now. iNTUITIVE SHIPPING SUPPORT, WHEN NEEDED ARE QUICK TO RESPOND AND ARE HELPFUL.
Thank you for taking the time to share your feedback. We’re glad the app has helped bridge the gap and provide the flexibility needed to handle more complex shipping requirements. It’s also great to hear our support team has been there when needed. We appreciate your kind words and your trust in Intuitive Shipping. If you ever have questions or need assistance down the road, don’t hesitate to reach out. Best regards, Ron Anderson Technical Strategist
Michael and the intuitive shipping team genuinely deserves this one. We came to Intuitive Shipping with a somewhat complex setup, multiple product categories (ovens, flour, accessories), weight-based pricing, regional surcharges, remote zone exclusions across Canada, and a bunch of custom rules. Michael was hands-on from the start, listened carefully to our needs, and translated what felt like an overwhelming project into something clear, logical, and actually fun to work through. Most importantly, we stopped leaking money on shipping. Which is a HUGE game changer. He made himself and the team available, asked the right questions, and never made us feel like our setup was too complicated. The platform itself is incredibly intuitive (pun intended), and with Michael's guidance, we were up and running way faster than expected. If you're a business with anything more complex than basic flat-rate shipping, don't worry. Intuitive Shipping is the only app you need and if you get Michael on your side, you're in great hands. 100% recommend, without hesitation. Christiana Co-owner, Thepizzashop.ca
Thank you for taking the time to share such an incredibly thoughtful review. We’re glad to hear your setup came together in a way that feels clear and manageable, especially given the number of moving parts involved. Seeing that translate into more accurate shipping and better cost control is a big win. Michael truly appreciates the recognition. Taking the time to understand each requirement and guide things from complexity to clarity is something we aim for, and it’s great to hear that approach made a difference. We know you have options, so we sincerely appreciate your trust in Intuitive Shipping and your recommendation. If anything else comes up or you’d like to build on what you’ve set up, feel free to reach out. Best regards, Ron Anderson Technical Strategist
I feel like I've used every shipping app on Shopify and Intuitive is by far the best. It's the only app that can handle live shipping rates for what our company needs. Fantastic customer service too!
Amazing! Thank you. We’re so glad to hear that Intuitive Shipping has been able to support your shipping requirements where others fell short. We also appreciate the love for our support team! If anything else comes up, we're here to help. Best regards, Ron Anderson Technical Strategist
Intuitive Shipping has been an absolute game changer for Dutchy’s. Our shipping setup is not simple, we ship groceries, frozen meats, and perishables that require different packaging rules, cooler sizes, shipping weight, transit times, and location-based restrictions. Trying to manage this in Shopify alone was incredibly challenging, especially when different products need different shipping methods depending on where they’re going. With Intuitive Shipping, we were finally able to create precise rules for each product category, from biltong and pantry items to frozen meats that must ship in specific cooler sizes with time-sensitive delivery methods. We can now control which shipping options appear based on product type, destination, and packaging requirements, ensuring customers always see the correct options at checkout. Their customer service is outstanding, quick responses, knowledgeable support, and practical solutions whenever we ran into challenges. They understand complex shipping needs and help you implement them properly. If your business has anything beyond very simple shipping rules, Intuitive Shipping is worth every penny. It solved problems we struggled with for a long time in Shopify.
Thank you for taking the time to share such a detailed and thoughtful review. We’re glad to hear that Intuitive Shipping has helped bring clarity and control to a setup as complex as yours. It’s great to know you’re now able to confidently present the right options at checkout based on those variables. We also appreciate your kind words about our support team. Helping navigate and implement more advanced setups is something we take seriously. We know you have options, so we truly appreciate you choosing Intuitive Shipping to power your setup. If there’s anything else you’d like to refine or explore, please feel free to reach out! Best regards, Ron Anderson Technical Strategist
Performed as advertised, excellent service and support. Despite the time difference, tech support was there to help us get set up and off to the races.
Thank you for taking a few moments to share your feedback. We’re glad to hear everything worked as expected and that our team was able to support you through setup, even across time zones. If you need any further assistance or you’d like us to review anything further, please feel free to reach out! We're here to help. Best regards, Ron Anderson Technical Strategist
I’ve been using Intuitive Shipping and their support team is really helpful. Every time I have a question, they reply very quickly and are always there for you. Thank you for answering all my questions!
Thank you for taking the time to share your feedback. We’re glad to hear you’ve had a positive experience with our support team and that they’ve been there when you’ve needed help! If anything else comes up, feel free to reach out anytime. Best regards, Ron Anderson Technical Strategist
Thank you for this - we really appreciate it! If anything comes up down the road, Greg and the rest of our support team are always here to help. Best regards, Ron Anderson Technical Strategist
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