Intuitive Shipping
The shipping solution for serious sellers.
Rating
5.0
feedback
496
chart
#496
All reviews
Rating Breakdown
Review RSS Feed
March 11, 2025
This app just works. You can set it and forget it, or you can tweak and change to your heart's content. The tutorials are easy to use and it is super-easy to schedule a screenshare meeting with their team. I've met with two different support techs and they were both incredibly talented and attentive to my needs. I've never felt like they want me to adopt their way of thinking, they always listen to my goal and help me use the software to achieve that goal. Give it a shot, you don't have anything to lose.
March 3, 2025
The app works as expected and whilst it has it's complexities, it accomplishes all that is required. The Customer Service is also very helpful on answering queries, helping you set up new scenarios etc.
Feb. 26, 2025
We're so happy with our decision to move to the Intuitive Shipping app! It gives us a lot of control over complex shipping rules (country restrictions by product, multiple boxes, shipping from multiple locations, etc). Not only is the product great, but the customer service is incredible! The team helped me work through different scenarios, logic through different options, and get the app up and running smoothly! They really made sure it was exactly what we needed.
Feb. 26, 2025
Very robust functionality, the only one I could find that could accommodate our very particular needs, exceptional and quick support. Couldn't recommend enough
Feb. 19, 2025
Really great tech support. Had a problem and they found the issue and sent screenshots of how to handle it. Really good experience.
Thank you for sharing your experience with our Technical Support team! We take great pride in providing professional, timely assistance and are glad to have been able to support you. If you ever need help, don’t hesitate to reach out—we’re always here for you! Warm regards, Adriann Operations Manager
Feb. 13, 2025
Very in depth product for our very complicated shipping needs. Their support are also top notch! Thanks Greg!
Thank you, Collective Arts Brewing, for your kind words! Intuitive Shipping is proud to support a fellow local business—we’re based in Niagara!—with your shipping needs. Greg is a wealth of knowledge and an invaluable support to our team, and we’re glad to hear he was able to assist you. Warm regards, Adriann Operations Manager
Feb. 10, 2025
This app is incredibly helpful for setting up different shipping rates. The usability is excellent, making it easy to configure blended shipping options. The support team is outstanding! Every time we need assistance, they respond quickly and are always ready to help. Exceptional service!
Thank you for your review! We’re pleased to hear you had a positive experience using Intuitive Shipping to blend shipping options and that our service met your expectations. We take pride in providing professional and prompt support. Whenever you need us, we’re just an email, call, or chat away! Warm regards, Adriann Operations Manager
Feb. 6, 2025
We have been using Intuitive Shipping to optimize our Shopify shipping processes, and their expertise has been invaluable. Their team not only identified and resolved complex shipping issues but also refined our workflow, making our shipping department more efficient and even profitable. Intuitive Shipping swiftly diagnosed and resolved scenario logic issues, ensuring that products triggered the correct shipping rules while eliminating errors that caused missing or inflated rates. They addressed Shopify’s limitations, such as missing weight and dimension data, by implementing solutions that corrected miscalculations and improper box assignments. Their guidance helped us fine-tune our packing procedures, minimizing weight while maximizing shipping options and increasing our shipping-related revenue. Beyond fixing errors, Intuitive Shipping enhanced our setup with precise adjustments. They expanded weight ranges to prevent cutoff errors, modified standard shipping scenarios for better coverage, and consolidated conflicting rules to streamline rate calculations. They worked closely with us to refine product measurements and correct dimension errors, ensuring optimal box selection and shipping accuracy. When Shopify’s default error messages confused customers, they went beyond their usual scope to help us customize them, directing customers to our support team instead. Their team was highly responsive, providing immediate solutions through live troubleshooting calls and ongoing email support. They worked collaboratively with us, offering detailed documentation, screenshots, and case examples to expedite resolutions. When Shopify’s backend changes disrupted our shipping settings, they updated their own support materials to reflect the latest developments, ensuring continued efficiency. Intuitive Shipping helped us navigate Shopify’s rigid system, correcting overestimated shipping weights caused by default box settings and offering strategies to work around Shopify’s lack of fulfillment box customization. When Shopify relocated key error message settings, they guided us through the update process, preventing unnecessary disruptions. Intuitive Shipping consistently demonstrated their commitment to improvement by incorporating our feedback into their documentation and refining their app based on real merchant experiences. Their dedication to customer support, proactive problem-solving, and willingness to go beyond their scope set them apart. Working with Intuitive Shipping has been a seamless and highly productive experience. Their technical expertise, hands-on approach, and continuous optimization have transformed our shipping strategy. For any Shopify merchant dealing with complex shipping setups or platform limitations, Intuitive Shipping is the ultimate solution.
Our sincere gratitude for taking the time to review Intuitive Shipping! We’re proud to hear how our software has helped streamline your shipping processes and ensure accurate rates. The gift of your time and kind words mean the world to us. Our team beamed when this review came in—it truly validates the hard work they put in every day. Please don’t hesitate to reach out if you ever need guidance or have suggestions for new features or improvements. Thank you! Adriann Operations Manager
Feb. 5, 2025
Thank you for rating Intuitive Shipping with FIVE Stars! Please reach out to our team if you're ever in need of assistance. Warm regards, Adriann Operations Manager
Feb. 4, 2025
we have been using the app for last 2 years and support is alway helpful. it is the best app for merchants where shipping rates and options are varied.
Thank you for your review and for working with Intuitive Shipping for two years! It means a lot to our team that we have been able to support accurate rate calculations for your range of bulky items. If you ever need assistance or have a suggestion, please don’t hesitate to reach out. Best regards, Adriann Operations Manager
Jan. 29, 2025
Due to the bulky nature of many of our items the size of packaging varies greatly from order to order. We needed dynamic shipping cost calculation and Intuitive Shipping was able to meet all of our needs. This solved a huge pain point in our operation. Setting up the system for our business took some time to get right but the team at Intuitive were helping us every step of the way. Navigating and understanding the program can be complex and unintuitive at times, but Intuitive's customer service team have a very quick response time and are efficient at solving problems.
Thank you for working with Intuitive Shipping for 3 years! We’re always looking to enhance our user experience, and we’d love to hear any suggestions you might have. We’re thrilled that our team has been able to support you in resolving shipping challenges and enabling dynamic shipping cost calculations. If you ever need assistance, please don’t hesitate to reach out—we’re always here to help! Warmest regards, Adriann Operations Manager
Jan. 8, 2025
The support team is incredibly responsive to any concerns. While most of the issues we encountered were related to scenario and blending rate settings, they were resolved quickly and efficiently. A special shoutout to Paul, who was exceptionally helpful and patient with my requests. Amazing app, fantastic tech support—what more could you ask for?
Thank you for choosing Intuitive Shipping for over four years—we truly appreciate your trust! Blending can be tricky, but we’re so glad to hear Paul was able to assist and make things smoother for you. Remember, you can always lean on us for support anytime. We’re here to help you get the most out of Intuitive Shipping and explore any features that could further streamline your process! Warm regards, Adriann Operations Manager
Jan. 6, 2025
Outstanding service and expertise! We worked with Intuitive Shipping and Paul to implement a shipping solution for Cheeky Foods, and the experience was excellent. Paul exceeded our expectations, addressing every detail with efficiency and providing clear solutions. Thanks to his expertise, we now have an efficient and reliable shipping system. Highly recommended.
We’re incredibly lucky to have Paul on our team! It’s wonderful to hear that our service exceeded your expectations and that you can count on Intuitive Shipping for reliable rate calculations at checkout. If you ever have questions, run into an issue, or want to explore more features, don’t hesitate to reach out—we’re here to help! Warm regards, Adriann Operations Manager
Dec. 18, 2024
Paul is great, we have inquired multiple times in regards to issues that we have encountered and he was able to quickly resolve the issues and get our shipping options back up and running properly. Highly Recommended! The whole team at intuitive shipping will take care of you!
Thank you for your kind recommendation and for trusting us over the past five years! We’re delighted to hear that Paul’s expertise helped get your store back up and running promptly. Our team is always here for you—if anything arises, just send us an email, and we’ll be happy to assist! Warm regards, Adriann Operations Manager
Dec. 11, 2024
Excellent App and Outstanding Support! We've been using this app to manage our complex shipping rates, and it’s been a game changer! It offers everything we needed and more. The support team has been exceptional—always quick to respond and incredibly helpful. Paul even went above and beyond by sending a detailed training video to help us better understand our setup and optimize it moving forward. We highly recommend this app to anyone looking for a reliable shipping solution.
We’re thrilled to have exceeded your expectations and take pride in supporting your complex shipping needs with our software and services. If you’d like to explore additional features or require any assistance, don’t hesitate to reach out to Paul or our team. Warm regards, Adriann Operations Manager
Dec. 5, 2024
Paul from Intuitive Shipping was very helpful. When I needed help, he put together an informative video explaining how it can be fixed. Highly recommend!
Thank you for the recommendation! We do appreciate you taking a few moments to share this with others. It's great to hear that you're getting the help you need when something comes up. Please don't hesitate to reach out again should the need arise. Paul and our entire support team are here to help! Best regards, Ron Anderson Customer Experience Manager
Dec. 4, 2024
We've been using Intuitive Shipping for a couple of years now and I can safely say it is the best shipping app out there for your eCommerce business. It can handle almost any scenario you throw at it, and is very simple and effective. We have a very complicated shipping schedule with multiple vendors and tons of rates, and Intuitive handles it no problem! Before Intuitive we were using a competitor's app. It was harder to use and WAY more expensive. The team at Intuitive also rules. Definitely get this app!
Wow, thank you so much for the recommendation! We're delighted to hear that you've had such overwhelmingly positive experiences with Intuitive Shipping these past couple of years, and that you're not only able to manage the complexity with your shipping, you're saving money in the process! We very much appreciate the kind words about our support team as well. We're here to help whenever the need arises! Best regards, Ron Anderson Customer Experience Manager
Nov. 29, 2024
Nothing but great things to say about this app. Setup is straightforward but the app is very powerful and can account for all sorts of shipping scenarios, even ones we never thought of. Maybe most importantly, their support team is fast and VERY knowledgable about app features. 5 stars, as good as app gets.
Amazing! Thank you so much for taking time to share this with others. It's great to hear that your experiences with Intuitive Shipping have been so overwhelmingly positive and that you're getting help in a timely fashion whenever it's needed. We do hope you'll reach out again should the need arise in the future. Best regards, Ron Anderson Customer Experience Manager
Nov. 26, 2024
Really appreciate the team working with me to help get everything setup. The help documents were very thorough, so I was able to do a lot on my own, but what I couldn't do, they walked me through on a scheduled meeting and helped me get everything setup. When I've needed additional support, they've been fast to respond and help me out, and they've had great follow-through while I was busy making sure everything got resolved. Thanks so much, Guys!
Thank you so much for these kind words! We appreciate you taking a few moments to share some of your experiences with Intuitive Shipping and our support team. It's great to hear that you're taking advantage of our detailed help guides and that, when needed, you're getting quick and helpful responses from our support team. Please don't hesitate to reach out again should the need arise. Best regards, Ron Anderson Customer Experience Manager