Intuitive Shipping
The shipping solution for serious sellers.
Rating
4.9
feedback
437
chart
#789
All reviews
Rating Breakdown
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April 5, 2024
The app offer robust features allow for customization that perfectly aligns with my business requirements. Whether it's setting up complex shipping rules or configuring rates, Intuitive Shipping offers unparalleled flexibility and reliability. What truly sets Intuitive Shipping apart, however, is their exceptional customer support. From the moment I reached out with a question, I was met with nothing short of professionalism and dedication. Their support team is incredibly knowledgeable and goes above and beyond to ensure that all my questions are not only answered but also thoroughly understood. They take the time to provide personalized assistance, walking me through any challenges I encounter and offering valuable insights to optimize my shipping strategies. It's evident that they genuinely care about their customers' success and are committed to fostering long-term partnerships.
Thank you for taking time to leave this thoughtful review. We appreciate the very kind words about our support team, and it's so great to hear that Intuitive Shipping is capably handling all of the complexity with your shipping setup. If you have any further questions or run into any issues, please reach out. We're here to help! Best regards, Ron Anderson Customer Experience Manager
April 4, 2024
We love this app. We also have been extremely pleased with Chelsey Soper. She has been great with helping to get us set up and add different scenarios. It is a breath of fresh air to build rapport with someone in a company versus having to explain things over and over.
Thank you for taking a few moments to share this with others! It's great to hear that you've been getting the help you need from Chelsey, and that your experience with Intuitive Shipping has been so positive. Please don't hesitate to reach out should you need our help again! Best regards, Ron Anderson Customer Experience Manager
March 28, 2024
The intuitive shipping app is amazing! Their support team is really great as well. Thank you for all the assistance.
Thank you! We're so happy to hear your experience with Intuitive Shipping has been so positive and that you're getting help when it's needed. Our support team is always here whenever you have a question or run into an issue. Please don't hesitate to contact us again! Best regards, Ron Anderson Customer Experience Manager
March 28, 2024
Great customer support. Quick to reply and help us navigate questions which required customized support. Highly recommend!
Thank you for the recommendation! We're very happy to hear that you're getting the support you need when it's needed. If you have any more questions or run into any challenges, please don't hesitate to reach out. We're here to help! Best regards, Ron Anderson Customer Experience Manager
March 28, 2024
So far, Intuitive Shipping really delivers. I'm extremely pleased with how responsive / knowledgeable the customer service team is (thanks Paul!). We went from test mode to live today and had a little issue with rate blending that Paul solved in a heartbeat. The app is robust and does what it says, with a user-friendly interface. I cannot say I'm looking forward to launching markets and multi-currency but I know there's a team to assist me in the process, and that alone is a win! Thanks again.
Amazing! Thank you so much for sharing this. Our entire team appreciates your kind words. We're happy to hear that Intuitive Shipping is capably handling the complexity with your shipping requirements and that Paul has been there to help you overcome any challenges. Paul and our support team are here to help should the need arise again. Best regards, Ron Anderson Customer Experience Manager
March 27, 2024
The app has provided flexibility we did not have before, and which does not come natively in Shopify. The support team is very helpful. Michael in particular has taken on my specific account and become intimately familiar with our requirements. He been a tremendous help translating those requirements into the Intuitive platform.
We very much appreciate you taking time to share this. It's great to hear that Intuitive Shipping is having such a positive impact, and that Michael has been there to walk you through the setup process. Michael and our entire support team are here whenever help is needed or just to answer questions you might have. Please don't hesitate to reach out! Best regards, Ron Anderson Customer Experience Manager
March 23, 2024
Absolutely love this company, their employees, and their customer service. They can help me figure out any shipping issue and I so appreciate them!
Wow, thank you!!! We love helping! Our team's top priority is to ensure you have the best possible experience with Intuitive Shipping, and it sounds like that's been the case so far. We know you have a choice and we're very happy you chose us! Please don't hesitate to reach out to our support team should you need us again. We're here to help! Best regards, Ron Anderson Customer Experience Manager
March 21, 2024
Worth every penny if you deal with unusual shipping scenarios, Paul was extremely helpful getting us set up how we needed, going above and beyond to make sure we didn't make any compromises.
Thank you for this! It's great to hear that Intuitive Shipping is managing the complexity with your shipping so effectively and that you're getting support from our team when it's needed. Paul and the rest of our team are always here to help should the need arise. Please don't hesitate to contact us! Best regards, Ron Anderson Customer Experience Manager
March 21, 2024
The app works perfectly for our complex shipping needs. It was very easy to setup and configure shipping settings and the support team was incredibly responsive to the questions that I had
We're very happy that Intuitive Shipping is helping you manage the complexity with your shipping and it's great to hear that you're getting the help you need when you need it. Thank you for taking a few moments to share this with others! Please don't hesitate to reach out to our team if you get stuck on something or just have a question about Intuitive Shipping. Best regards, Ron Anderson Customer Experience Manager
March 19, 2024
A very user-friendly APP, recommended for any online store. It can accommodate the settings of multiple shipping companies, and customer service responds quickly to any issues.
Thank you! We appreciate the recommendation and the time you took to share this with others. It's great to hear that you're getting helped quickly when you need it. Our entire support team is here to help should the need arise, or if you just have a question about Intuitive Shipping. Best regards, Ron Anderson Customer Experience Manager
March 18, 2024
The support is the best I've seen for any app in Ecommerce.
Amazing! Thank you for taking a few moments to share this. Please don't hesitate to reach out to our support team any time you have a concern or a question about Intuitive Shipping. Best regards, Ron Anderson Customer Experience Manager
March 13, 2024
After working with Intuitive Shipping for a few years, I can say that it is the most flexible, most capable shipping cost calculation app currently available. Once everything is set up correctly, the calculations work very reliably. As with everything in life, there are some areas that could still be improved. For example, ZIP code brackets for various US states would be helpful for the initial set up. These must currently all be defined by hand, which can be tedious. The rule definition itself can also be complicated but Intuitive Shipping's support is top notch so figuring things out still works reasonably quickly. It would also be helpful to be able to sync or copy shipping rules across different shops. This is currently not possible and makes setting up more than one shop labor intensive. Last but not least, the plugin is pricey.
Thank you for taking time to leave this thoughtful review, and for helping others make an informed decision. It's great to hear that Intuitive Shipping is capably handling the complexity with your shipping requirements. Thank you for your feedback! Your recommendation for improving our Sub-zone feature has been passed to our Dev team for consideration in future updates. We know that Intuitive Shipping can do a lot. With over 40 condition types and a ton of customization power, our system can handle pretty much any situation you can throw at it. Our team is always here to walk you through the setup - by email or in real time during free one-on-one sessions. It's great to hear that you've been getting the support you need when it's needed. We understand that setting up and managing settings across multiple stores can be challenging. Currently, syncing and copying settings from one store to another isn't feasible due to technical limitations. Each Shopify store is assigned a unique Shop ID, and each Shop ID is required to be connected to Intuitive Shipping separately. Our team is always exploring new ideas and working with Shopify to improve the overall experience. If this capability becomes available in the future, our team will reach out. We know you have a choice, and we're very happy that you chose us! Pricing plans reflect our current costs, enabling us to continue providing leading-edge technology with greater control, flexibility and customization, as well as the level of support our customers have come to expect. Best regards, Ron Anderson Customer Experience Manager
March 11, 2024
We migrated to using Intuitive Shipping after years of struggling with native Shopify shipping settings. This has really given us a lot more control over what and when we charge customers. The set up was a considerable effort due migrating multiple stores at the same time and due to the fact we ship to almost all countries from each store so had a lot of zones and prices to configure. However it was well worth the effort as we have significantly greater control now without the need to leverage developer support anytime we want to make a rule change. I have high hopes for how we will continue to get more from the tool in the future. Migrating to volumetric weights has been a long term aim and this app makes that possible! The Support offered from the Intuitive Shipping team has been first class and have always been very responsive.
Thank you!!! We very much appreciate you taking time to share your experiences with others. It's great to hear that those experiences have been overwhelmingly positive. We know you have a choice and we're so glad that you chose Intuitive Shipping to help you manage the complexity with your shipping requirements at checkout. Mike and the rest of our team are here to help whenever you have a question or if you come across a concern with Intuitive Shipping. Best regards, Ron Anderson Customer Experience Manager
March 3, 2024
Very responsive support! Works really well and they are always supportive when we have any question!
Thank you! We're so happy to hear that you're getting the support you need when it's needed, and that Intuitive Shipping is helping you succeed with shipping. We look forward to helping you again should the need arise! Best regards, Ron Anderson Customer Experience Manager
March 2, 2024
This is a great app with so much to offer. The customer service is also top rate, as sometimes it takes a little guidance to make sure everything is set up and rates are reading correctly at the checkout. Michael was a pleasure to speak to and an absolute star - helping to resolve a recent issue quickly and efficiently via emails and a video call. Thank you!
Amazing! Thank you for taking time to share this so that others can make an informed decision. We're happy to hear that you're getting the most out of Intuitive Shipping, and that our team is providing the help you need when it's needed. It's great to hear you're taking advantage of both our email support and our live, one-on-one support sessions. Michael and the rest of our support team are always here to help should you need us again in the future. Best regards, Ron Anderson Customer Experience Manager
Feb. 29, 2024
Great app with great support!
Thank you! We're happy to hear that your experience with Intuitive Shipping has been such a positive one. Please feel free to contact our support team should the need arise. We're here to help! Best regards, Ron Anderson Customer Experience Manager
Feb. 29, 2024
Shipping is super frustrating, especially with the limited built in Shopify system. Intuitive helped set things up on a whole new level domestically & international. They basically set everything up the way I wanted and have responded lightning fast to numerous issues that have come up. I definitely recommend giving them a try for your Shopify shipping needs.
Thank you so much for the recommendation! We agree, shipping can be frustrating, and it's great to hear that Intuitive Shipping is helping you overcome those frustrations. Our team is always here to make sure your configuration is set up and functioning as expected, so please don't be a stranger! Reach out whenever you have a question or concern. We're here to help! Best regards, Ron Anderson Customer Experience Manager
Feb. 22, 2024
The app seems to be working well. Best part is the wonderful and prompt customer service. Any time I have a question, they are super quick to respond and answer my questions or resolve an issue promptly.
It's great to hear you're getting the prompt help you need when something comes up. Our team is always here to assist, whether it's answering a question or walking you through something more complex. We know you have a choice, and we're happy you chose Intuitive Shipping! Best regards, Ron Anderson Customer Experience Manager
Feb. 20, 2024
Support team is fast and responsive, very helpful. Glad to have this app on our store
We appreciate you taking a few moments to share this with others! We're glad to hear that Intuitive Shipping is having such a positive impact on your business and your shipping needs. Our team is always here to help if you run into any concerns or just have a simple question. Best regards, Ron Anderson Customer Experience Manager
Feb. 15, 2024
Not only does this app get 5 stars, but the customer support gets 5 stars too. If we could give more stars, we would!! The team at Intuitive is always willing to go the extra mile to assist in getting the app working to its fullest potential.
Wow, that's amazing, thank you!!! We're so happy to hear that your experience with Intuitive Shipping has been so overwhelmingly positive, and we look forward to helping you again should the need arise. Best regards, Ron Anderson Customer Experience Manager