Intuitive Shipping
The shipping solution for serious sellers.
Rating
5.0
feedback
441
chart
#1,000
All reviews
Review RSS Feed
March 27, 2025
We've been very happy with this app! We aim to provide transparent information to our customers regarding shipping dates, delivery dates, etc. This app has been instrumental in that regard. Additionally, the ability to calculate the ideal carton size and provide shipping quotes accordingly is absolutely essential now that carriers are using dimensional weight. It's especially important for costly expedited methods. Finally, support is top notch! Inquiries are answered promptly and they most always have a solution for something we're looking to accomplish.
Thank you for the thoughtful review! We’re so glad to hear that Intuitive Shipping has helped you set customer expectations with our customization features and is giving you the packing accuracy needed to manage shipping costs. Our support team appreciates the love, too! If anything new should arise, please don't hesitate to contact us. Best regards, Ron Anderson Technical Strategist
March 26, 2025
From day 1 Intuitive Shipping has been wonderful to work with. They have a lot of customization options, we didn't think there would be an app out there to meet our exact needs but they made it happen. There support is top tier and better than practically any other app we use on Shopify. They offer they're time to get on zoom with you and go over anything you need, even setting it up for you. Anyways highly recommend, thanks for all the support!
Thank you so much for the kind words and recommendation! We’re thrilled to hear that Intuitive Shipping has been a great fit for your unique requirements and that it's giving you the flexibility you need. It means a lot to know our support team stands out. We take pride in being hands-on and always ready to hop on a call when needed. If you ever need anything down the road, just reach out. We're here to help! Best regards, Ron Anderson Technical Strategist
March 20, 2025
I had tried at least five other shipping apps before stumbling upon Intuitive Shipping—WOW! This app has been amazing. It integrates seamlessly with not only Shopify but also ShipStation. It has streamlined our different pricing methods and made our shipping cost calculations much more accurate. It has also allowed us to offer free shipping scenarios that differentiate between various carriers and product lines. What has been so refreshing is the customer support. I was able to speak with a real, live person who helped me set up our shop. They were incredibly knowledgeable and great to work with. I truly felt like a valued customer because the representative took the time to understand my needs and then helped me customize the app to fit our unique business model. I am so happy I stumbled upon this app—it has saved me a lot of hassle and is also user-friendly. While the app is a bit more expensive than others I tried, the superb customer service makes it well worth the investment. Plus, I didn’t find any other apps that integrate with ShipStation. After spending hours on the help desk with ShipStation and Shopify—only to go nowhere—this app solved the problem we were having. Thank you, Intuitive Shipping! You all rock!
Wow, this review rocks! Thank you for such an incredibly thoughtful message and for helping others make an informed decision. We know you have a choice, so we’re glad you found your way to Intuitive Shipping and that it’s been a game-changer for your setup. It’s great to hear that the integration with ShipStation is working well and helping you manage your shipping complexity with ease. We also love knowing our support team made you feel understood and valued - that’s exactly the experience we aim to provide. If there’s ever anything else we can do to support you, just give us a shout. We’re always here when you need us! Best regards, Ron Anderson Technical Strategist
March 20, 2025
The best customer service bar none for Shopify apps.
Wow, amazing! Thank you so much for the kind words. We're very happy to hear that you're getting the support you need when it's needed. Our support team is always here to answer questions or help you work through any concerns. Please don't hesitate to reach out should the need arise. Best regards, Ron Anderson Technical Strategist
March 19, 2025
Thank you! Best regards, Ron Anderson Technical Strategist
March 11, 2025
This app just works. You can set it and forget it, or you can tweak and change to your heart's content. The tutorials are easy to use and it is super-easy to schedule a screenshare meeting with their team. I've met with two different support techs and they were both incredibly talented and attentive to my needs. I've never felt like they want me to adopt their way of thinking, they always listen to my goal and help me use the software to achieve that goal. Give it a shot, you don't have anything to lose.
Thank you so much for the fantastic review! We’re thrilled to hear that Intuitive Shipping is working seamlessly for you, whether you’re letting it run or customizing it to fit your needs. It’s great to know our support team has been attentive and focused on helping you reach your desired outcomes. That’s exactly the kind of experience we strive to deliver. If anything more comes up or you’d like a hand fine-tuning things further, feel free to reach out. We’re always happy to help! Best regards, Ron Anderson Technical Strategist
March 3, 2025
The app works as expected and whilst it has it's complexities, it accomplishes all that is required. The Customer Service is also very helpful on answering queries, helping you set up new scenarios etc.
Thanks so much for your feedback! We’re glad to hear that Intuitive Shipping is meeting your needs and doing exactly what you require, even with the more complex setups. It’s also great to know our support team has been helpful in guiding you through setup and answering your questions. Please don't hesitate to reach out to us again should the need arise! Best regards, Ron Anderson Technical Strategist
March 3, 2025
Mike provided perfect support!
Amazing! Thank you for taking a moment to leave us a review and for the kind words about Mike. If you need further assistance or have any other questions, Mike and our entire support team are here to help should the need arise. Best regards, Ron Anderson Technical Strategist
Feb. 26, 2025
We're so happy with our decision to move to the Intuitive Shipping app! It gives us a lot of control over complex shipping rules (country restrictions by product, multiple boxes, shipping from multiple locations, etc). Not only is the product great, but the customer service is incredible! The team helped me work through different scenarios, logic through different options, and get the app up and running smoothly! They really made sure it was exactly what we needed.
Thank you for the amazing review! We’re thrilled to hear that Intuitive Shipping is giving you the tools you need to manage your shipping complexity. It’s great to know our team has been able to support you through the setup process. We’re so glad you made the switch and that it’s working exactly how you need it to! If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help! Best regards, Ron Anderson Technical Strategist
Feb. 26, 2025
Very robust functionality, the only one I could find that could accommodate our very particular needs, exceptional and quick support. Couldn't recommend enough
Thank you so much for the kind words! We’re thrilled to hear that Intuitive Shipping is meeting your unique needs and that our support team has be there for you when it matters. We appreciate the recommendation! If have any questions or run into any concerns, please don't hesitate to reach out again. Best regards, Ron Anderson Technical Strategist
Feb. 19, 2025
Really great tech support. Had a problem and they found the issue and sent screenshots of how to handle it. Really good experience.
Thank you for sharing your experience with our Technical Support team! We take great pride in providing professional, timely assistance and are glad to have been able to support you. If you ever need help, don’t hesitate to reach out—we’re always here for you! Warm regards, Adriann Operations Manager
Feb. 13, 2025
Very in depth product for our very complicated shipping needs. Their support are also top notch! Thanks Greg!
Thank you, Collective Arts Brewing, for your kind words! Intuitive Shipping is proud to support a fellow local business—we’re based in Niagara!—with your shipping needs. Greg is a wealth of knowledge and an invaluable support to our team, and we’re glad to hear he was able to assist you. Warm regards, Adriann Operations Manager
Feb. 10, 2025
This app is incredibly helpful for setting up different shipping rates. The usability is excellent, making it easy to configure blended shipping options. The support team is outstanding! Every time we need assistance, they respond quickly and are always ready to help. Exceptional service!
Thank you for your review! We’re pleased to hear you had a positive experience using Intuitive Shipping to blend shipping options and that our service met your expectations. We take pride in providing professional and prompt support. Whenever you need us, we’re just an email, call, or chat away! Warm regards, Adriann Operations Manager
Feb. 6, 2025
We have been using Intuitive Shipping to optimize our Shopify shipping processes, and their expertise has been invaluable. Their team not only identified and resolved complex shipping issues but also refined our workflow, making our shipping department more efficient and even profitable. Intuitive Shipping swiftly diagnosed and resolved scenario logic issues, ensuring that products triggered the correct shipping rules while eliminating errors that caused missing or inflated rates. They addressed Shopify’s limitations, such as missing weight and dimension data, by implementing solutions that corrected miscalculations and improper box assignments. Their guidance helped us fine-tune our packing procedures, minimizing weight while maximizing shipping options and increasing our shipping-related revenue. Beyond fixing errors, Intuitive Shipping enhanced our setup with precise adjustments. They expanded weight ranges to prevent cutoff errors, modified standard shipping scenarios for better coverage, and consolidated conflicting rules to streamline rate calculations. They worked closely with us to refine product measurements and correct dimension errors, ensuring optimal box selection and shipping accuracy. When Shopify’s default error messages confused customers, they went beyond their usual scope to help us customize them, directing customers to our support team instead. Their team was highly responsive, providing immediate solutions through live troubleshooting calls and ongoing email support. They worked collaboratively with us, offering detailed documentation, screenshots, and case examples to expedite resolutions. When Shopify’s backend changes disrupted our shipping settings, they updated their own support materials to reflect the latest developments, ensuring continued efficiency. Intuitive Shipping helped us navigate Shopify’s rigid system, correcting overestimated shipping weights caused by default box settings and offering strategies to work around Shopify’s lack of fulfillment box customization. When Shopify relocated key error message settings, they guided us through the update process, preventing unnecessary disruptions. Intuitive Shipping consistently demonstrated their commitment to improvement by incorporating our feedback into their documentation and refining their app based on real merchant experiences. Their dedication to customer support, proactive problem-solving, and willingness to go beyond their scope set them apart. Working with Intuitive Shipping has been a seamless and highly productive experience. Their technical expertise, hands-on approach, and continuous optimization have transformed our shipping strategy. For any Shopify merchant dealing with complex shipping setups or platform limitations, Intuitive Shipping is the ultimate solution.
Our sincere gratitude for taking the time to review Intuitive Shipping! We’re proud to hear how our software has helped streamline your shipping processes and ensure accurate rates. The gift of your time and kind words mean the world to us. Our team beamed when this review came in—it truly validates the hard work they put in every day. Please don’t hesitate to reach out if you ever need guidance or have suggestions for new features or improvements. Thank you! Adriann Operations Manager
Feb. 5, 2025
Thank you for rating Intuitive Shipping with FIVE Stars! Please reach out to our team if you're ever in need of assistance. Warm regards, Adriann Operations Manager
Feb. 4, 2025
we have been using the app for last 2 years and support is alway helpful. it is the best app for merchants where shipping rates and options are varied.
Thank you for your review and for working with Intuitive Shipping for two years! It means a lot to our team that we have been able to support accurate rate calculations for your range of bulky items. If you ever need assistance or have a suggestion, please don’t hesitate to reach out. Best regards, Adriann Operations Manager
Jan. 29, 2025
Due to the bulky nature of many of our items the size of packaging varies greatly from order to order. We needed dynamic shipping cost calculation and Intuitive Shipping was able to meet all of our needs. This solved a huge pain point in our operation. Setting up the system for our business took some time to get right but the team at Intuitive were helping us every step of the way. Navigating and understanding the program can be complex and unintuitive at times, but Intuitive's customer service team have a very quick response time and are efficient at solving problems.
Thank you for working with Intuitive Shipping for 3 years! We’re always looking to enhance our user experience, and we’d love to hear any suggestions you might have. We’re thrilled that our team has been able to support you in resolving shipping challenges and enabling dynamic shipping cost calculations. If you ever need assistance, please don’t hesitate to reach out—we’re always here to help! Warmest regards, Adriann Operations Manager
Jan. 8, 2025
The support team is incredibly responsive to any concerns. While most of the issues we encountered were related to scenario and blending rate settings, they were resolved quickly and efficiently. A special shoutout to Paul, who was exceptionally helpful and patient with my requests. Amazing app, fantastic tech support—what more could you ask for?
Thank you for choosing Intuitive Shipping for over four years—we truly appreciate your trust! Blending can be tricky, but we’re so glad to hear Paul was able to assist and make things smoother for you. Remember, you can always lean on us for support anytime. We’re here to help you get the most out of Intuitive Shipping and explore any features that could further streamline your process! Warm regards, Adriann Operations Manager
Jan. 6, 2025
Outstanding service and expertise! We worked with Intuitive Shipping and Paul to implement a shipping solution for Cheeky Foods, and the experience was excellent. Paul exceeded our expectations, addressing every detail with efficiency and providing clear solutions. Thanks to his expertise, we now have an efficient and reliable shipping system. Highly recommended.
We’re incredibly lucky to have Paul on our team! It’s wonderful to hear that our service exceeded your expectations and that you can count on Intuitive Shipping for reliable rate calculations at checkout. If you ever have questions, run into an issue, or want to explore more features, don’t hesitate to reach out—we’re here to help! Warm regards, Adriann Operations Manager
Dec. 18, 2024
Paul is great, we have inquired multiple times in regards to issues that we have encountered and he was able to quickly resolve the issues and get our shipping options back up and running properly. Highly Recommended! The whole team at intuitive shipping will take care of you!
Thank you for your kind recommendation and for trusting us over the past five years! We’re delighted to hear that Paul’s expertise helped get your store back up and running promptly. Our team is always here for you—if anything arises, just send us an email, and we’ll be happy to assist! Warm regards, Adriann Operations Manager