Intuitive Shipping
Control how shipping is calculated and displayed at checkout.
Rating
5.0
feedback
457
chart
#491
All reviews
Review RSS Feed
Nov. 9, 2023
Intuitive Shipping has tons of options and functionality that make it possible to do just about anything you need. Their support team is one of the best out there, they respond to your requests within one day and we typically have our issue worked out within a day. Most of the time it is just a setting we forgot to change on our end, they are very helpful at identifying the items that need to be updated so you can have your desired shipping experience. I'd recommend this tool to anyone that needs to customize their shipping process and will continue to use it for all future clients that need the functionality.
Thank you taking the time to share this. We're glad to hear you're getting the most out of many features we offer, and that you're getting the help you need when something comes up. We appreciate the recommendation! Our support team is always here when the need arises. Please don't hesitate to reach out to us. Best regards, Ron Anderson Customer Experience Manager
Nov. 8, 2023
Not only is Intuitive probably the best and most flexible shipping app out there, more importantly they have the most helpful and responsive support team I have ever worked with. I cannot recommend them and their product enough!
Wow, thank you so much for the love! We are so happy to hear your experiences with Intuitive Shipping have been so overwhelmingly positive. Thank you for the recommendation, and for taking a few moments to praise our support team. Please know that we're here to help should you have a question or run into an issue. Best regards, Ron Anderson Customer Experience Manager
Nov. 1, 2023
We hired them to set up the shipping for our store and honestly, they were absolutely fantastic. The app is working good and their knowledge is top notch. They are very accomodating and always happy to help and answer questions. Great company and people. I'd definately recommend this company and know you won't be disappointed.
Thank you very much for your recommendation! We're so happy to hear that you took advantage of our Configuration Service, and that our team was able to get Intuitive Shipping set up and running for you. It's great to hear that everything is working as expected. If you have any questions or run into any concerns, please don't hesitate to reach out. Paul, Mike and our entire support team are here to help when needed. Best regards, Ron Anderson Customer Experience Manager
Oct. 30, 2023
We are using Intuitive Shipping on two of our flag ship ecommerce sites with great success. The app allows us to manage shipping rates for our corporate shipping accounts in a very granular fashion, based on weight, collection, SKU, etc. The app itself is highly configurable, which sometimes may seem complicated, but the Intuitive Shipping team is always ready to lend a hand to make sure everything is operating as needed. Support response is quick and in-depth. I highly recommend the app and plan to add it to all my Shopify sites.
We really appreciate you taking some time to share this with others, and it's great to hear that Intuitive Shipping has been working effectively on multiple stores. We're happy to hear you're getting the help you need from our support team, and we will continue to be here to assist should the need arise. We're here to help! Best regards, Ron Anderson Customer Experience Manager
Oct. 19, 2023
We have had Intuitive Shipping for a year, but the person in our corporation who was familiar with this integration left the company. I've been trying to catch up ever since. Their support team is GREAT and helped me re-learn how to integrate into our Shopify store. I've spoken to three different people each time and they actually FOLLOW UP with me! RECOMMEND!
We appreciate this recommendation so much! It's great to hear that our team, no matter whom you speak with, is providing you with the support you need to keep Intuitive Shipping running smoothly. Please don't hesitate to contact us for any reason, whether it's a simple question about the app or a complex setup change. Best regards, Ron Anderson Customer Experience Manager
Oct. 18, 2023
Great product and even better customer service! Bravo!
Thank you for taking a few moments to share this! We appreciate the love! Please let our support team know if you have any questions about Intuitive Shipping or get stuck on something. We're here to help! Best regards, Ron Anderson Customer Experience Manager
Oct. 17, 2023
Great shipping app which is perfect for all complexe shipping policies. Great flexibility to manage all kind of rules. Great support team ! Hands down, the best shipping app on the market.
Thank you for taking time to share this! We appreciate the kind words about our support team, and it's great to hear that Intuitive Shipping is helping you manage the complexities of your shipping requirements. Our team is always here to help should the need arise. Best regards, Ron Anderson Customer Experience Manager
Oct. 12, 2023
Intuitive shipping is a great solution for us and the team there is easy to work with. We are thankful for their app!
We appreciate you taking a few moments to share this and help others make an informed decision. It's great to hear Intuitive Shipping has been an effective solution for your shipping needs. Please don't hesitate to reach out if the need arises. We're here to help! Best regards, Ron Anderson Customer Experience Manager
Oct. 11, 2023
5-star company! We tried a couple of different companies. However, onboarding was a mess. With Intuitive, you speak to North American employees, who walk you through the process. Highly recommend
Thank you for the recommendation! It's great to hear your experiences with Intuitive Shipping have been so positive. Our support team is always here is you run into any concerns or just have a question. Best regards, Ron Anderson Customer Experience Manager
Oct. 10, 2023
The customer support is the primary reason for the 5-star rating with the continuous updates and improvements that are being made to the app a close second. It's completely customizable for your shipping program, regardless of complexity. Definitely recommend
Thank you very much for the recommendation! We're glad to hear your experiences with Intuitive Shipping have been so overwhelmingly positive, both with the app and our support team. We're always here to help should the need arise, so please don't hesitate to reach out! Best regards, Ron Anderson Customer Experience Manager
Oct. 2, 2023
I've been using this app for years, and I'm very happy with its ability to customize various scenarios that cater to different types of products in my shop efficiently! Additionally, the customer service is very helpful and has resolved my problems every time I've contacted them. Highly recommended!
Thank you for the recommendation! It's great to hear that Intuitive Shipping has been helping you manage your customized shipping, and we hope we can continue to help you for many more years. Please don't hesitate to reach out to us again if the need arises. Best regards, Ron Anderson Customer Experience Manager
Sept. 28, 2023
We have been using the app for about 9 months now and have been thrilled with it. All of our shipping is custom white glove in home delivery and setup. Pricing is complex based on product and customer location. The app is completely customizable to any scenario we can imagine and the support is always prompt and helpful. This has been a wonderful addition to our Shopify store.
We're so happy to hear that your experience with Intuitive Shipping has been so overwhelmingly positive and that our system is able to handle all of your customized shipping requirements. Our support team is always here if you get stuck on something or just have a question, so please reach out when the need arises. Best regards, Ron Anderson Customer Experience Manager
Aug. 20, 2023
Great shipping app and awesome support! They are very quick with support and offer a tonne of help with on-boarding and installation. It's a great app that I'd recommend to anyone!
Thank you for the recommendation! It's great to hear that you're getting assistance from our support team when the need arises, and that your experience with Intuitive Shipping has been so positive. We're here to help, so please let us know if you need any further assistance or have any questions. Best regards, Ron Anderson Customer Experience Manager
Aug. 16, 2023
Intuitive Shipping steps in where Shopify's built-in shipping solution leaves off. They take care of things like smartboxing and keeping track of product dimensions, etc. Furthermore, they take care of our complex wholesale rules (scenarios) that apply differently to different customers and based on different spend amounts to different locales. There, so far, hasn't been a tricky shipping scenario that we've thrown at it that it couldn't handle. I think, perhaps, even more important than that, is their really excellent customer service team. Whenever we've had issues (including some that may have been caused by another app that failed to pass correction info along to Intuitive or where Shopify itself may have failed) they were always on the ball with customer service, support and response. They allow you to also book real calls with real people in advance who will (virtually) hold your hand while creating scenarios or troubleshooting problems. We're really happy working with them.
We very much appreciate you taking time to share your experiences with Intuitive Shipping. It's great to hear that our system is helping to manage your shipping complexity so effectively. Thank you for the praise for our support team. We're happy to hear you have taken advantage of our one-on-one support sessions! When shipping rules are complex, it's much more effective to demonstrate or troubleshoot in real time. Please reach out to us any time you have a question or run into a concern. Best regards, Ron Anderson Customer Experience Manager
Aug. 16, 2023
Great support, super quick and helpful. Worked closely with me to get us up and running. Thank you!
Thank you! We appreciate you taking a few moments to share this. We're happy to hear you've been getting speedy assistance when the need arises. If you have any additional questions about Intuitive Shipping or if you run into any concerns, please don't hesitate to reach out to our support team! Best regards, Ron Anderson Customer Experience Manager
Aug. 7, 2023
Amazing app, intuitive to use and does exactly what we need to. Michael was extremely helpful with the setup
Thank you for this! We appreciate you taking some time to share your experiences with Intuitive Shipping, and it's great to hear that it's giving you what you need. Michael and our support team are here for you should you run into any concerns or if you just have a simple question. Best regards, Ron Anderson Customer Experience Manager
Aug. 3, 2023
Excellent customer support. Michael Jones was great! He even gave me the option to schedule a one to one meeting to explain all details on how to set up my shipping rates.
We really appreciate you taking some time to share this so others can make an informed decision. It's great to hear you're getting the support you need and that you've been able to take advantage of our one-on-one support option. Michael and our support team are here to help if you have any questions or run into any concerns. Best regards, Ron Anderson Customer Experience Manager
Aug. 3, 2023
This is the best shipping app, period. This is the best support you will ever get, period. Plus they’re in Canada. Shout out to Paul for the best service ever. We have complex shipping needs. Multi-box, domestic & international, free shipping, oversize items, beyond destination charges, complex variants, markups and discounts and Intuitive handles them all easily. This app is saving us so much time on oversized shipping quotes now. It blows my mind that Shopify is so bad at shipping. Don’t even waste anytime with Shopify shipping, you can’t even add product dimensions! I have no doubt Shopify will buy Intuitive at some point for a lot of money and they deserve it. They have made a great app and company. It will take you time to setup all your product dimensions if you haven’t yet. Pay for the awesome white glove service to setup all your shipping scenarios fast. Trust me, Paul’s service is worth the price. I asked Paul so many questions that I started to annoy myself. He answered them all and continues to do so whenever we need anything. Only suggestion for improvement would be to create a warning in the admin that indicates there are products with no dimensions. Mainly an issue for big product catalogs and no fault of Intuitive but we missed a few dimensions on variants and customers couldn’t check out. The app does have backup rates you can setup, but on oversize items you might eat some serious cost before you realize your mistake. Run through the product spreadsheet 5 or 6 times to make sure you didn’t miss anything and make sure to add Intuitive dimensions as part of your new product process before launching new products. Stop looking, you’ve found the only shipping app you need. Great app, fantastic people, A+ from us!
Thank you for this fantastic and thoughtful review. We are so happy to hear that Intuitive Shipping is handling all of your complex shipping needs effectively. It's amazing to hear that you got the most out of our white glove configuration service and that Paul was able to get you set up and on your way. Paul and the rest of our team are happy to answer any questions you have, so don't be shy! We appreciate your feedback on our product dimension and packing algorithm features. Our team is always looking for ways to improve Intuitive Shipping and we consider any feature requests and suggestions we receive for future updates. In fact the app is what it is today because of feedback from merchants like you, so if there is anything else you would like to see, let us know! Best regards, Ron Anderson Customer Experience Manager
July 20, 2023
I've been using Intuitive Shipping for several years now. It works very well for us. Support has always been quick and helpful. Highly recommended!
Thank you for this review and for your recommendation! We're happy that Intuitive Shipping has played a role in your shipping success these past few years, and we look forward to working with you for many more! We're always here to help whenever the need arises, so please don't hesitate to reach out to our team. Best regards, Ron Anderson Customer Experience Manager
July 19, 2023
Super powerful app, can and probably will do anything when it comes to shipping. I've used quite a few shipping apps now for complex requirements and I wish I started here. Given its capability there is a learning curve, but the moment I felt I needed some assistance I reached-out and had my solution sorted same day. Outstanding support! Definitely recommend.
Thank you for this! We appreciate you taking time to share your experiences with Intuitive Shipping, and we're happy they have been overwhelmingly positive. We know that shipping can be complex. Intuitive Shipping can do a lot and we're glad that you're getting the quick help you require when the need arises. If you do run into any issues or have any questions at all, please reach out to our team. We're here to help! Best regards, Ron Anderson Customer Experience Manager