Intuitive Shipping
The shipping solution for serious sellers.
Rating
4.9
feedback
461
chart
#544
All reviews
Rating Breakdown
Review RSS Feed
Nov. 17, 2022
Update: We have been using this app for a few months now and it's been working flawlessly. Paul is an absolute star and a pleasure to deal with! Prompt and informative customer service. If you are in need of an app to help with shipping rates look no further. Highly recommend. Easy to use and great customer service received from Sherry! At first, it can be a bit tricky to get the scenario right but once you understand how it works it's very easy!
Thank you for this feedback! We're glad you got the help you needed from Sherry. Our entire team is here to make sure you feel comfortable and confident using Intuitive Shipping, so if you have any questions or get stuck on anything in the future, please let us know. We're here to help! Best regards, Ron Anderson Customer Experience Manager
April 6, 2022
The Intuitive Shipping app is very helpful and allows us to dial in our rates much better than what's offered by Shopify's native shipping features. Their customer service is awesome as well!
Thank you for the love! Our support team really appreciates your feedback, and we're so glad Intuitive Shipping is helping you succeed with shipping. Don't be afraid to reach out to us if you run into any concerns our have questions Intuitive Shipping. We're here to help! Best regards, Ron Anderson Customer Experience Manager
March 30, 2022
App is very helpful, but the standout part of this company is the customer service/technical support. With a lot of changes recently, we have worked with various new apps and the Intuitive Shipping support has been far above and beyond all others.
Using app
Over 4 years
Total reviews
4
Average rating
5.0
Thank you for taking a few moments to share your experiences with Intuitive Shipping! Our team takes pride in doing whatever is needed to make sure Intuitive Shipping is optimized for you and your store, and we're glad to hear you've experienced that first-hand. Shipping is complex, and that means there can be unforeseen challenges along the way. We're here to do whatever we can to help, no matter what the challenge might be... Best regards, Ron Anderson Customer Experience Manager
March 29, 2022
If everyone had customer service like these guys the world would be a much better place, any issues I have, dealt with swiftly & professionally, I have recommended this app to many shopify users and will continue to do so!
Wow, thank you for that! We take pride in the passion we have for making your experience with Intuitive Shipping both pleasant and fruitful for your business. It's amazing to hear that your experience has been so positive! If we can help with anything, please reach out to our support team. And thank you so much for the recommendations! Best regards, Ron Anderson Customer Experience Manager
March 25, 2022
Intuitive Shipping is a powerful app that can handle all of your shipping needs. We were having a hard time getting everything that we needed working to work, and Michael Janes in customer success sat with us and walked us through it all. He was willing to sit through several sessions with us to try and get everything working, was knowledgeable and extreme personable, keeping us calm through the whole set up process. If your rules get complicated, Intuitive Shipping can be a logic puzzle, but once you understand the difference between "Any" and "All" in the scenarios and rate blending, things pretty much fall into place. It would be nice if they integrated with other freight solutions than FedEx and if bulk editing was allowed in more places, but overall, it's a great app with a great staff to help you onboard.
Thank you for sharing this! We're happy to hear you were able to take advantage of our one-on-one support and work directly with Michael to get set up. Shipping can be complex, and Intuitive Shipping can handle a lot of different requirements. We're always here to help if you get stuck or need clarification on anything. Thank you for your feedback on freight solutions and bulk editing. We now have an integration with ShipStation. If you use ShipStation or are considering it, you may be able to access some additional freight options if they're available to you through your ShipStation account. Meanwhile we're always reviewing our carrier integration list, and we may add more freight options in the future. Stay tuned! For bulk editing, our dev team is always looking for ways to improve efficiency. If there are opportunities for us to enhance the experience of using Intuitive Shipping, we will definitely take advantage of them. Thank you! Best regards, Ron Anderson Customer Experience Manager
Nov. 9, 2022
UPDATE: the support from these guys is truly exceptional... they're on it, accurate, and will keep on it until issue is resolved. I cannot recommend Intuitive Shipping enough!! Many thanks!! We're able to do multiple configurations for local delivery, carrier rates, product based packaging iterations etc - very, very good app, and once you understand some basic steps, it's pretty remarkable. In the inevitable support request, Greg has been fantastic, timely, thorough and solved all my issues and the initial setup call is a nice feature. VERY strongly recommend this app, especially if you have various product dimensions and weights - the boxing function is really spot on. Go for it!
We're thrilled to hear that Intuitive Shipping is helping you effectively manage complex shipping requirements! Thank you for sharing your recommendation and for talking about your experiences working with our amazing team, especially Greg. We appreciate this so much! Thank you. Best regards, Ron Anderson Customer Experience Manager
March 18, 2022
This app is amazing and the support team is more than helpful. Always willing to hop on a call and figure it out to meet the needs of the business. Intuitive Shipping was exactly what we needed to solve for complicated shipping logic. Hands down best service out there.
Thank you so much for the kind words! I'm so happy that Joel was able to work with you on Wednesday to get the configuration perfected before the launch. On a personal note, I've always been a fan of STARK and love the company's history (textiles are my kryptonite). Ashley's designs for Ashley Stark Home are incredible, meeting a delicate balance where even though most of the pieces are quite neutral and will fit into different spaces, they are all statement pieces. As the brand expands and your shipping needs change, please never hesitate to reach out to our team for guidance. We are always happy to help :) Warm regards, Sharon Co-founder/CEO
March 16, 2022
Best shipping app available for setting shipping rules based on product tags. Great customer service as well!
We really appreciate that you took time out of your day to share this! We're happy to hear our condition system is helping you achieve success with your shipping strategy. Our support team is here if you run into any concerns or if you have any questions at all about Intuitive Shipping. Best regards, Ron Anderson Customer Experience Manager
March 16, 2022
We have been using Intuitive Shipping for awhile now. It has been vital the success of our business. The app can be a tad confusing, but the customer support is excellent! They respond promptly and get right to the heart of any problem. They will then offer to fix it themselves or assist you in fixing the issue. So far our experience with Intuitive Shipping has been excellent and we can't recommend this app more highly.
Thank you for taking a few moments to share your experiences with Intuitive Shipping so others can make an informed decision. We're very happy to hear our team was able to help you get things set up and running! Your feedback on complexity is appreciated. Shipping as a whole can be extremely complex and confusing. We've built our app to handle just about any situation you can throw at it. To help you feel confident in your setup and ensure your shipping success, our support team is here if you have any questions or run into any other challenges as your shipping needs evolve. Best regards, Ron Anderson Customer Experience Manager
March 10, 2022
I have a small business in rural Canada. Setting up and understanding shipping scenarios on Shopify can be daunting. I don't have a whizz in-house that can figure this stuff out for me. Intuitive Shipping has been amazing. I can talk to a real person- who understands my business, get specific information for my region, and can help me step by step to set it up. For me the "white gloves option" to build it for me saved hours of sleep and worry. It did cost a bit but was worth it to ensure it was done 100% correctly. I would highly recommend. If in doubt, sign up with them.
Thank you for taking time out of your day to share your experiences with Intuitive Shipping. This means a lot to our entire team! We're happy you were able to take advantage of our white glove service, and that it's given you the peace of mind we intended. Our white glove specialists won't rest until they've got everything set up just the way you need it. We're here to help you whenever you run into a new challenge, or even if you just have a question about Intuitive Shipping. Best regards, Ron Anderson Customer Experience Manager
March 9, 2022
This is the best app out there for presenting shipping rates to customers if you have lots of products and different shipping scenarios. It also integrates with Shipstation for rates, if you use that. Customer service is phenomenal!
Wow, thank you for this! It's great to hear you're taking advantage of our ShipStation integration. If you have any questions or run into any concerns, our team is here to help! Best regards, Ron Anderson Customer Experience Manager
March 2, 2022
This app does exactly what we need to display specific shipping services and rates based on what's in a customer's cart. The technical support team helped us really dial it in and tweak it for our exact situation and demand. They were also quick with communication and solved a lot of issues I ran into while I was setting up pretty complicated scenarios.
Our team very much appreciates this, thank you! We're glad you were able to get the help you needed to get your setup just right. Please don't hesitate to contact our support team if you have any questions or run into and challenges. Best regards, Ron Anderson Customer Experience Manager
Feb. 23, 2022
I just installed this and so far so good. I will say this has been the easiest app for me to set-up on my own. Shipping is calculating properly and I am thankful for that because shipping has been a pain!
Thanks for taking a few moments to share this. We know that shipping can be complex, and that every store has unique requirements, so it's great to hear this feedback about our ease-of-use. If you do run into any challenges, or if you have questions about Intuitive Shipping, please don't hesitate to reach out to our support team. We're here to help! Best regards, Ron Anderson Customer Experience Manager
Feb. 23, 2022
Since switching to Shopify, Intuitive Shipping has been invaluable to us. The app gives us the flexibility to provide almost any scenario to our customers. Their customer service team has been very helpful and patient as well, before, during, and after the setup process.
We really appreciate this! Thank you for the kind words about our support team. We love helping merchants succeed at shipping, so we're glad to hear Intuitive Shipping can handle your shipping strategy, no matter how complex. Our team is here to help whenever you have a question or a concern. Best regards, Ron Anderson Customer Experience Manager
Feb. 17, 2022
Excellent customer service, the team is very helpful and responds quickly to any modifications we need.
Thank you for sharing this! We're happy to hear you're getting the help you need. Our team is here for you if you have any other questions or if you run into any challenges with your setup. Best regards, Ron Anderson Customer Experience Manager
Feb. 17, 2022
Paul and his team offered amazing on-boarding support. Can't give a high-enough rating for this. It has solved a lot of problems on our site. We were struggling with shipping on our site for years, and Intuitive Shipping's very modern app easily solved the problems. I'll give this 11 stars out of 10!!
This is amazing! Thank you so much for taking a few moments to share this. We're so happy to hear that you no longer have to struggle with this part of your business after such a long time. We take pride in knowing our ship! If you run into any issues or have questions about Intuitive Shipping, Paul and our entire support team are here when you need us! Best regards, Ron Anderson Customer Experience Manager
Feb. 11, 2022
the best customer service anywhere! and we keep him busy with lots of additions to our shipping and we do it without fear because Paul is a superhero in the digital shipping world!!
Wow, thank you for sharing this! Shipping can be complex, and it's great to hear that whenever your shipping needs evolve, you have confidence that we can keep up with the changes. Our entire team appreciates the love. And thank you for keeping Paul on his toes! We think he's super too. Best regards, Ron Anderson Customer Experience Manager
Feb. 6, 2022
A very efficient shipping app. Helped my store to present a very customizable shipping options. Their support is very responsive and quick to resolve. They were very prompt to get on call to resolve/guide me in building conditions. If you store needs customized shipping, go with Intuitive Shipping.
Thank you! We're thrilled to hear Intuitive Shipping is helping you take control of the shipping experience at checkout, and we appreciate your positive feedback on our live, one-on-one support. Please reach out to our support team any time you have questions or need assistance! Best regards, Ron Anderson Customer Experience Manager
Feb. 3, 2022
Really good app that helps us with our shipping needs. Plus the technical support is brilliant - very knowledgeable and ultra responsive. Highly recommended.
We're really happy to hear Intuitive Shipping is helping you succeed with shipping. Thanks for taking a few moments to share this! Our support team is always here if you get stuck with anything or have questions. Best regards, Ron Anderson Customer Experience Manager
Jan. 25, 2022
This app was exactly what I needed to support my shipping requirements. Support helped me quickly and easily and I was up and running with a few hours.
Thank you for your review! We're glad to hear Intuitive Shipping is helping you execute your shipping strategy. If you have any more questions or need assistance with your setup, please let us know! Best regards, Ron Anderson Customer Experience Manager