Intuitive Shipping

Great support, super quick and helpful. Worked closely with me to get us up and running. Thank you!

Amazing app, intuitive to use and does exactly what we need to. Michael was extremely helpful with the setup

Excellent customer support. Michael Jones was great! He even gave me the option to schedule a one to one meeting to explain all details on how to set up my shipping rates.

Super powerful app, can and probably will do anything when it comes to shipping. I've used quite a few shipping apps now for complex requirements and I wish I started here. Given its capability there is a learning curve, but the moment I felt I needed some assistance I reached-out and had my solution sorted same day. Outstanding support! Definitely recommend.

It has a major flaw. The app does not notify you when any product is missing the dimensions or weight - and then customers can't check out. Dimensions or weight can be easily missed when duplicating or creating a new product. If no dimensions or weight exist, the customer will get an odd error at checkout which says "we cannot ship to your region". There is no further explanation for the customer. We have lost significant sales with this due to the lack of notice in the app about a product missing dimensions. One happened recently where somehow the dimensions disappeared from the product. We lost a month worth of sales on a major product until a customer notified us. The intuitive app NEEDS alerts on this because something that prevents checkout is vital to a store and needs to be handled immediately. The only solution given by the intuitive team is you can export a spreadsheet (manually) which lists items missing dimensions. What the app really needs is an email alert each time a product is missing weight or dimensions. This is literally stopping sales if it's not in there. So it is vital enough information that it needs an alert system.

We have had a fantastic experience onboarding this application into our store. After searching for an app that could effectively accommodate the shipping rules we needed to install (especially for the warmer months), we landed on Intuitive Shipping. Their strong reviews initially roped us in to give them a try, but the support from their team (S/O to Michael & Paul) from the very start kept us hooked. It has been great. From the simple fixes to the more complex requests, they were timely and responsive and have helped ensure that this will be an app we will use for the foreseeable future. I'd like to say we have it all sorted, but I'm sure I will be dropping into their inbox again soon

The folks at Intuitive are always very quick to answer my support tickets with helpful and thorough instructions to solve the problem. Our store is grateful!

This review is for Michael Janes (Sr. Customer Success Representative). I enjoyed dealing with Micheal. He was quick at responding to my support ticket and he took the time to explain everything to me (step by step) with some great recommendations. Thank you Michael for being so helpful and I hope to deal with you again in the future.

Every time I reach out to customer service they are able to help me solve my problem in just a few clicks. I'm not super tech savvy, and while this app is super easy to use, we had a few products that required some help to calculate properly because of the way we needed to pack them. They were super helpful and FAST.

Great app and amazing customer service! Greg helped me set it up the right way and when ups made changes, he helped me with testing and setting up the new account. Super responsive, helpful, nice and knowledgeable.

Stop looking... you found it. This is hands-down the BEST shipping rates app that has ever been created, backed by the best support staff on the planet. Believe me... I've tried them ALL Intuitive Shipping can handle even the most complex scenarios across most every carrier out there. Need Dangerous goods fees applied to by air shipping methods , but regular shipping via ground? No Problem Shipping to Hawaii, but need ground methods omitted when DG items added to cart? No Problem Need a rate for every method offered from 3 carriers? No Problem Need special rates for certain customers? No problem Need to block shipping to Fraud accounts? Need Free shipping offered for certain stipulations? No problem Need to block certain items from shipping to certain areas? No Problem Need a flat fee for certain items but live rates for others? No Problem You can rename shipping methods You can pull negotiated rates from each of your carrier accounts, OR you can pull all rates from your Shipstation account - which makes life easier! You can review every quote from every draft or Web cart - (WOW) "How Accurate are the rates?" : you can upload all of your packaging sizes, and specify each of your items dimensions. This allows the app to return the most accurate rates on the fly. Sound Complicated? It's really easy to use. Don't feel like setting it up yourself? They offer a "White Glove Setup" service that sounds more expensive than it is, and it's worth every penny. They don't just set up, they also help maintain- I can't say enough good things about their support staff; they are the nicest bunch of people you can interact with, and it makes you feel good about supporting their business... and they're quick! Install this app, mark this off your 'to-do' list, and prepare to be amazed. Six out of five stars Paul for president!

Our company has fairly complex shipping rules and this app made it possible! I have probably worn out this support staff with all of my inquiries over the last few years but they are so helpful and quick to respond! I've never received this level of support in any part of my professional and personal life. Would recommend to anyone!

This is a GREAT app for anyone needing to figure out shipping rates for their store. The support is beyond amazing. From the initial set up, to tweaks and changes along the way, as OUR needs changed, they are always almost instantaneously responsive. They understand that everything is urgent when it comes to your e-commerce business and respond accordingly. Special shout out to Paul who has been our go-to person since day one.

This is an amazing app. I tried a few before settling with Intuitive Shipping. The support is beyond fantastic and I've been able to set up several advanced shipping scenarios in my store. 5 stars!

I cant say I have worked with many app support teams but the people I have dealt with here are all you could want. Knowledgeable, quick to reply, happy to keep helping as you are setting it up and testing. Really top notch, and super friendly. As for the app, if you are sending overseas and being charged by weight or volume, its an absolute no brainer. This app easily pays for itself after a couple of orders. Once you get your head around it, easy to use and understand. Very happy with the app and the team who support it.

Michael Janes provided exceptional customer service and technical guidance throughout the entire setup process. I would say the customer support combined with the simplicity of platform (truly intuitive) make this one of my favorite apps I've worked with; and I've worked with hundreds. Top notch all around!

I have continuously gotten great support through this app. Frankly, our shopify store would be near impossible to run without the use of intuitive, and the entire team really does a great job of explaining things to make it a bit easier to navigate on your end. I really appreciate the effort they take1

The most incredible customer support from information, support and using the final product. We are so pleased we have changed to Intuitive Shipping. Please don't ever change your level of customer service. It is beyond 5 stars!

Top class team at Intuitive Shipping. Not only do they have an evolving, robust platform - but you can consistently rely on their service and expertise when you need them. This is the reason why we have successfully relied on Paul and the team for almost four years. Thank you for creating an app that allows us to grow. -Heeva

I was excited when this app first launched because of its smart boxing algorithm and competitive pricing. At the time, I could even access USPS commercial rates through the app without needing my own USPS account, which was a huge plus. However, I always struggled with setting manual rate discounts to mimic Shopify Shipping Rates for my customers. Since I'm not a shipping expert or an API, the rates were often inaccurate—sometimes significantly off by more than a few dollars. This either led to losses on my end or overcharging customers, which hurt my business. Applying for my own courier accounts wasn’t a great option either, as I couldn’t secure the same discounts offered by Shopify Shipping or ShipStation. When Intuitive Shipping introduced ShipStation integration, allowing me to pull live rates using its dimensional weight algorithm, I was thrilled! Unfortunately, I’m now facing an issue with the integration, and neither ShipStation nor Intuitive Shipping seems able to resolve it. Each points to the other as the potential source of the problem, leaving me stuck despite following all troubleshooting steps provided by both. When I inquired about disabling the app and receiving a pro-rated refund due to the rate issues, I was told that it wasn’t an option and again that I could just connect my personal courier accounts. It feels unfair to expect me to revert to estimating shipping costs manually when one of the main reasons I stuck with Intuitive Shipping was the ShipStation integration. While I understand policies, I believe better support and flexibility should be offered in cases like this.