Intuitive Shipping
The shipping solution for serious sellers.
Rating
4.9
feedback
482
chart
#623
All reviews
Rating Breakdown
Review RSS Feed
July 13, 2022
The support from Intuitive Shipping is EXCELLENT! It took a lot of troubleshooting to connect my carrier account to the app (this was a carrier issue and not an issue with the app), but the team at Intuitive kept working on the issue until a resolution was found. I highly recommend this app, especially for stores with lots of different sized products.
Thank you for sharing this! We're glad to hear our team helped you get the carrier issue resolved, and we really appreciate the recommendation. If you have any questions about Intuitive Shipping or run into any concerns, please don't hesitate to reach out to our support team. Best regards, Ron Anderson Customer Experience Manager
July 13, 2022
Great app Easy to Use Best Part is the customer Service Any Issues not only do they reply right away but they have a solution and suggestions. To me, this is the most important part of any App Thank you, Intuitive Team
We're so happy to hear your experience with Intuitive Shipping has been such a positive one. Thank you for sharing this! We take immense pride in our ability to help merchants like you feel confident with your setup so you can succeed at shipping. Please reach out to us if you have any further questions or run into any concerns. Best regards, Ron Anderson Customer Experience Manager
July 7, 2022
The app was a great solution for the custom shipping rates issue we ran into. I scheduled a quick 30-minute call to get a run down on the app. Paul did a great job of giving me a tour of the app and all its features, showing me how the app can solve the main issue our store was facing, and answering all my questions even after the call through email chat. Some of the best customer support I've gotten from a Shopify app team yet!
It's really great to hear that you got the most out of your demo appointment with Paul, and that you're happy with the follow-up support. Thank you for taking a few moments out of your day to share this. We really appreciate it, and we look forward to working with you if you need any further assistance! Best regards, Ron Anderson Customer Experience Manager
July 6, 2022
In setting up the app, their support team has been incredible. We are feeling great in our decision to use Intuitive Shipping for our shop. Huge thank you to their support team!
We're glad to hear our team was able to help you get Intuitive Shipping set up confidently. We really appreciate you taking a few moments to share this with others so they can make an informed decision. Thank you! Best regards, Ron Anderson Customer Experience Manager
July 5, 2022
This is the best shipping application for Shopify! We have tested many options which confirmed that Intuitive Shipping is the best!!
Thank you for the kind words! We're so happy to hear Intuitive Shipping is helping you succeed with shipping. Please reach out to us any time you have a question or need assistance. Best regards, Ron Anderson Customer Experience Manager
June 30, 2022
This app has been incredibly helpful in setting up specific shipping conditions for us. There's so much more that I'm sure we can do with it, but haven't tried yet. We will! 5 stars especially for their awesome tech support!
Wow, thank you for this! It's great to hear you're getting the help you need from our support team, and that Intuitive Shipping is helping you manage your shipping scenarios effectively. We're not satisfied until everything is working the way you need it to, so if you have any further questions or run into any concerns, please reach out to us. We're here to help! Best regards, Ron Anderson Customer Experience Manager
June 27, 2022
This app solved our problem allowing for multiple shipping methods to be blended together for one total rate. Shopify's failure to provide many basic settings and customization options leads to a plethora of options on the app store to get the job done. Choosing one that will work and has good customer service is like finding a needle in a hay stack, and Intuitive Shipping does the trick. The customer service is amazing, and our custom "blended" shipping rates are easy to setup and modify.
Thank you for sharing this! We know you have an abundance of choice, and we're thrilled you chose Intuitive Shipping! It's great to hear that you've been able to take advantage of our rate blending feature, and that you're getting the help you need from our support team when you get stuck or have a question. We're here to help if you have any other concerns. Best regards, Ron Anderson Customer Experience Manager
June 23, 2022
By far the best calculated rates shipping app available on Shopify with world class technical support. Highly recommended. Keep up the good work guys
We very much appreciate the kind words and the praise for our support team! We're glad your experience with Intuitive Shipping has been positive one. Please reach out to us if you have questions or get stuck on anything. Best regards, Ron Anderson Customer Experience Manager
June 17, 2022
If you’re looking for a solution to shipping anomalies that occur in your checkout, Intuitive Shipping is the right app for you! We’ve been able to resolve most of our pain points by using this app. Also, the good folks at Intuitive Shipping are amazing! Customer service is as important to our organization as the functionality of the app. Truly, one of the most responsive teams out there with a sincere desire to make sure the app is integrated into your storefront’s success.
Thank you so much for sharing this! It's great to hear that Intuitive Shipping is helping you manage all of your shipping needs, even the tricky and complex situations. Our support team prides itself on being quick to respond and ready to handle any situation you come across. We're glad you're getting the help you need when you need it. Please reach out to us if you run into any concerns or have more questions about Intuitive Shipping. Best regards, Ron Anderson Customer Experience Manager
Aug. 17, 2023
Update a Year Later: I won't say that we haven't run into issues with this app and calculations, but I retain my 5 start rating because of the support team. Just wanted people considering this to know that we're still experiencing the same great support all the time and not just during initial set up. Original Review: We've had this app installed for about 24 hours (we had their original Smart Boxing app), and the support has been outstanding. We've been trying to do a lot ourselves, but have already had a number of abnormal scenarios where we've needed help, and have gotten near immediate responses. We haven't gotten to test out the app in a live environment yet, but I felt the need to write a review already because I'm so impressed with the support.
Thank you for sharing this! It's great to hear that you're getting the help you need quickly and that you're able to get up and running. If you run into any concerns or have any questions about Intuitive Shipping at all, please don't hesitate to reach out to us. We're here to help! Best regards, Ron Anderson Customer Experience Manager
June 14, 2022
Super intelligent & impressive app with A+ technical support. Helped us solve some super complex shipping scenarios for large catalog stores in no time, would recommend to anyone who needs to expand on Shopify shipping capabilities.
We're very happy to hear that Intuitive Shipping is helping you manage your complex shipping strategy, and that you're getting the support you need from our team. Thank you very much for taking the time to share this so that others with similar shipping needs can make an informed decision. Best regards, Ron Anderson Customer Experience Manager
June 11, 2022
Mechael, Customer Success Representative of Intuitive Shipping, helped us a lot and solved complicated shipping rules
Thank you for taking a few moments out of your day to share your experience with Intuitive Shipping. Please don't hesitate to reach out to our Success team if you run into any concerns or have questions. We're here to help! Best regards, Ron Anderson Customer Experience Manager
June 10, 2022
Intuitive Shipping support were extremely responsive and helpful in getting all of our unique shipping requirements reflected in our customer-facing shipping quotes. This app enables us to implement our dropshipping strategy to more accurately charge the customer close to what we pay, resulting in more sales conversions.
Thank you for sharing this! We're happy to hear that you've been taking advantage of our support services to help you get set up. Our team is here for you if you have any other questions or concerns about Intuitive Shipping, or if you just get stuck on something. Best regards, Ron Anderson Customer Experience Manager
June 9, 2022
The absolute best customer service! They answered every single one of my questions and did it very quickly. Very customizable app that can do anything you need. I 100% recommend using them.
Wow, thank you for the praise! Our entire team is thrilled to hear that your experience with Intuitive Shipping has been such a positive one so far. Please be sure to reach out to us if you have any questions or get stuck on something. Best regards, Ron Anderson Customer Experience Manager
June 7, 2022
Really intensely customisable with lots of great features. Customer service is absolutely second to none - really appreciate the fast responses I've had to all queries and the unfailingly helpful advice.
Thank you for this! It's great to hear that you're getting the help you need from our support team, and that you are taking advantage of Intuitive Shipping's robust functionality. We're confident it can handle just about any requirements you might have. If you do get stuck on anything or just have a question, please reach out to us. We're here to help! Best regards, Ron Anderson Customer Experience Manager
June 2, 2022
This application is really very practical. For those who want to integrate multiple shipping methods it is an ideal choice. The technical support is Fast and efficient !
Thank you for sharing your experience! We're happy to hear Intuitive Shipping is helping to meet your shipping requirements and that you're getting the support you need. If you have any setup questions in the future or if you run into any issues, please don't hesitate to reach out to us! Best regards, Ron Anderson Customer Experience Manager
May 16, 2022
I have been very impressed so far with the power and functionality of Intuitive shipping. Even more impressive is the customer support and the customer friendliness of the platform. One thing i find difficult with many apps is that free trial periods are not typically enough to find the success of a platform. Intuitive's solution of allowing unlimited testing time was a game changer.
Thank you for taking a few moments to share this! We're glad you were able to take advantage of our unlimited testing mode period to feel confident with your setup before going live. We're here to help if you have any questions or run into any issues. Best regards, Ron Anderson Customer Experience Manager
May 10, 2022
We LOVE Intuitive Shipping. Our setup is quite complicated and they're able to handle it with ease. I'm able to display different rates for wholesale and retail orders, use multiple accounts and have the correct DIM weight applied whenever applicable. Their customer service is amazing.
Thanks for the love! We're happy to hear Intuitive Shipping can capably handle your complex setup, and that you were able to get the help you needed to get set up. Our support team is always here for you whether you get stuck on something tricky or just have a simple setup question. Best regards, Ron Anderson Customer Experience Manager
May 3, 2022
We used this app to integrate with out wholesale portal and then of course with our normal retail shopping cart as well. We've got different shipping zones including Canada. Along with the great help from their customer service, the app works great!
Thank you for taking a few moments to leave a review! We're glad to hear you were able to get Intuitive Shipping optimized for your shipping requirements, and that our team was able to help you get set up. If you have any questions or need help with anything further, please don't hesitate to reach out to us! Best regards, Ron Anderson Customer Experience Manager
April 22, 2022
Just installed this app and definitely needed a way to create some unique shipping scenarios to ship our products. Nothing but high praises for the customer support, quick response time and help to get this going. Fully recommend them if you help getting your shipping calculations correct.
Thank you for the praise! Our support team very much appreciates this, and we're glad you got the help you needed to get Intuitive Shipping set up and optimized to manage your unique shipping requirements. Please let us know if you require any assistance in the future! Best regards, Ron Anderson Customer Experience Manager