Intuitive Shipping
The shipping solution for serious sellers.
Rating
4.9
feedback
461
chart
#544
All reviews
Rating Breakdown
Review RSS Feed
March 16, 2022
Best shipping app available for setting shipping rules based on product tags. Great customer service as well!
We really appreciate that you took time out of your day to share this! We're happy to hear our condition system is helping you achieve success with your shipping strategy. Our support team is here if you run into any concerns or if you have any questions at all about Intuitive Shipping. Best regards, Ron Anderson Customer Experience Manager
March 16, 2022
We have been using Intuitive Shipping for awhile now. It has been vital the success of our business. The app can be a tad confusing, but the customer support is excellent! They respond promptly and get right to the heart of any problem. They will then offer to fix it themselves or assist you in fixing the issue. So far our experience with Intuitive Shipping has been excellent and we can't recommend this app more highly.
Thank you for taking a few moments to share your experiences with Intuitive Shipping so others can make an informed decision. We're very happy to hear our team was able to help you get things set up and running! Your feedback on complexity is appreciated. Shipping as a whole can be extremely complex and confusing. We've built our app to handle just about any situation you can throw at it. To help you feel confident in your setup and ensure your shipping success, our support team is here if you have any questions or run into any other challenges as your shipping needs evolve. Best regards, Ron Anderson Customer Experience Manager
March 10, 2022
I have a small business in rural Canada. Setting up and understanding shipping scenarios on Shopify can be daunting. I don't have a whizz in-house that can figure this stuff out for me. Intuitive Shipping has been amazing. I can talk to a real person- who understands my business, get specific information for my region, and can help me step by step to set it up. For me the "white gloves option" to build it for me saved hours of sleep and worry. It did cost a bit but was worth it to ensure it was done 100% correctly. I would highly recommend. If in doubt, sign up with them.
Thank you for taking time out of your day to share your experiences with Intuitive Shipping. This means a lot to our entire team! We're happy you were able to take advantage of our white glove service, and that it's given you the peace of mind we intended. Our white glove specialists won't rest until they've got everything set up just the way you need it. We're here to help you whenever you run into a new challenge, or even if you just have a question about Intuitive Shipping. Best regards, Ron Anderson Customer Experience Manager
March 9, 2022
This is the best app out there for presenting shipping rates to customers if you have lots of products and different shipping scenarios. It also integrates with Shipstation for rates, if you use that. Customer service is phenomenal!
Wow, thank you for this! It's great to hear you're taking advantage of our ShipStation integration. If you have any questions or run into any concerns, our team is here to help! Best regards, Ron Anderson Customer Experience Manager
March 2, 2022
This app does exactly what we need to display specific shipping services and rates based on what's in a customer's cart. The technical support team helped us really dial it in and tweak it for our exact situation and demand. They were also quick with communication and solved a lot of issues I ran into while I was setting up pretty complicated scenarios.
Our team very much appreciates this, thank you! We're glad you were able to get the help you needed to get your setup just right. Please don't hesitate to contact our support team if you have any questions or run into and challenges. Best regards, Ron Anderson Customer Experience Manager
Feb. 23, 2022
I just installed this and so far so good. I will say this has been the easiest app for me to set-up on my own. Shipping is calculating properly and I am thankful for that because shipping has been a pain!
Thanks for taking a few moments to share this. We know that shipping can be complex, and that every store has unique requirements, so it's great to hear this feedback about our ease-of-use. If you do run into any challenges, or if you have questions about Intuitive Shipping, please don't hesitate to reach out to our support team. We're here to help! Best regards, Ron Anderson Customer Experience Manager
Feb. 23, 2022
Since switching to Shopify, Intuitive Shipping has been invaluable to us. The app gives us the flexibility to provide almost any scenario to our customers. Their customer service team has been very helpful and patient as well, before, during, and after the setup process.
We really appreciate this! Thank you for the kind words about our support team. We love helping merchants succeed at shipping, so we're glad to hear Intuitive Shipping can handle your shipping strategy, no matter how complex. Our team is here to help whenever you have a question or a concern. Best regards, Ron Anderson Customer Experience Manager
Feb. 17, 2022
Excellent customer service, the team is very helpful and responds quickly to any modifications we need.
Thank you for sharing this! We're happy to hear you're getting the help you need. Our team is here for you if you have any other questions or if you run into any challenges with your setup. Best regards, Ron Anderson Customer Experience Manager
Feb. 17, 2022
Paul and his team offered amazing on-boarding support. Can't give a high-enough rating for this. It has solved a lot of problems on our site. We were struggling with shipping on our site for years, and Intuitive Shipping's very modern app easily solved the problems. I'll give this 11 stars out of 10!!
This is amazing! Thank you so much for taking a few moments to share this. We're so happy to hear that you no longer have to struggle with this part of your business after such a long time. We take pride in knowing our ship! If you run into any issues or have questions about Intuitive Shipping, Paul and our entire support team are here when you need us! Best regards, Ron Anderson Customer Experience Manager
Feb. 11, 2022
the best customer service anywhere! and we keep him busy with lots of additions to our shipping and we do it without fear because Paul is a superhero in the digital shipping world!!
Wow, thank you for sharing this! Shipping can be complex, and it's great to hear that whenever your shipping needs evolve, you have confidence that we can keep up with the changes. Our entire team appreciates the love. And thank you for keeping Paul on his toes! We think he's super too. Best regards, Ron Anderson Customer Experience Manager
Feb. 6, 2022
A very efficient shipping app. Helped my store to present a very customizable shipping options. Their support is very responsive and quick to resolve. They were very prompt to get on call to resolve/guide me in building conditions. If you store needs customized shipping, go with Intuitive Shipping.
Thank you! We're thrilled to hear Intuitive Shipping is helping you take control of the shipping experience at checkout, and we appreciate your positive feedback on our live, one-on-one support. Please reach out to our support team any time you have questions or need assistance! Best regards, Ron Anderson Customer Experience Manager
Feb. 3, 2022
Really good app that helps us with our shipping needs. Plus the technical support is brilliant - very knowledgeable and ultra responsive. Highly recommended.
We're really happy to hear Intuitive Shipping is helping you succeed with shipping. Thanks for taking a few moments to share this! Our support team is always here if you get stuck with anything or have questions. Best regards, Ron Anderson Customer Experience Manager
Jan. 25, 2022
This app was exactly what I needed to support my shipping requirements. Support helped me quickly and easily and I was up and running with a few hours.
Thank you for your review! We're glad to hear Intuitive Shipping is helping you execute your shipping strategy. If you have any more questions or need assistance with your setup, please let us know! Best regards, Ron Anderson Customer Experience Manager
Jan. 17, 2022
I handcraft and sell dog beds and because the beds are large, all of my orders ship out via DIM weight which Shopify does not support. I found Intuitive Shipping as solution and I could not be happier. I am a total neophyte so I needed a lot of help setting up the app. I was lucky enough to connect with one of their representatives named Paul and he is amazing! He went out of his way to make sure that everything was working properly. He clearly should be wearing a cape to work because he's a superhero in my book!
We appreciate this so much. Thank you! We take pride in not only being able to help solve a problem, but in helping you learn and feel confident with our app as well. We're happy to hear that Intuitive Shipping is doing what you need to help your shipping strategy succeed, and that whatever help you need, you're receiving it. We're here for you if you have any more questions or run into any concerns. Best regards, Ron Anderson Customer Experience Manager P.S. We think Paul is amazing too!
Jan. 17, 2022
This will make is so easy and i must say it is easy to use and understand great hope to see this work on POS
Thank you so much for taking time to share this! If we can assist you or answer any questions you might have, please reach out to our support team. We're here to help! When using Intuitive Shipping with Shopify POS, if you're using POS Lite, it doesn't support shipping options, so it won't interact with our system. If you're using POS Pro, orders that require shipping will pull shipping rates from our system as they do for online checkout. Best regards, Ron Anderson Customer Experience Manager
Jan. 6, 2022
This app has let us set up worldwide posting with several carriers, there are a lot of shipping scenarios available and it is easy to use. The support has been great too, any queries or questions resolved straight away. Great App and partner for our website.
Our team has thoroughly enjoyed working with you! We look forward to a continued partnership, and to helping you whenever the need arises. Thank you for taking a few moments to share your Intuitive Shipping experiences with others. It is very much appreciated! Best regards, Ron Anderson Customer Experience Manager
Dec. 25, 2021
This is a great app that delivers on everything it promises with a great team that's always ready to help.
Thank you for taking a few moments to share this! It's great to hear that Intuitive Shipping is helping you succeed with shipping. Please us know if you have any questions! Best regards, Ron Anderson Customer Experience Manager
Dec. 10, 2021
I've downloaded and uninstalled so many shipping apps before finding the holy grail which fit my exact business needs. My business is conducted locally however it is divided into many districts and suburbs which all have their own delivery time slots provided by local logistics company. Intuitive Shipping has saved me a lot of headaches and more time on my business. PROS: conditions to fit all types of scenarios (locally or internationally), many options within options, AND/OR conditions (not all apps support OR functions), simplistic and easy to navigate UI and MOST IMPORTANTLY, the app operates within the default flows of Shopify. Many other apps have the delivery options conducted at CART page which can ruin the overall flow, theme, and feeling of the purchasing experience - this app follows the default Shopify flow which consumers are used to with no surprises. Their support is also extremely quick, friendly and helpful. Their team quickly solved a problem I was facing within a few hours - it was within their off-hours but responded once they opened. CONS: A bit of a steep learning curve to fully learn its massive capabilities - the FAQ and help guide is sufficient but wished for more YouTube tutorials from their channel for folow-throughs.
Thank you so much for this! We're elated to hear Intuitive Shipping is exactly what you needed to turn the shipping experience on your store into a positive one. We do appreciate your all of feedback, including your comments about learning the software. We will be adding more video tutorials soon. In the meantime, we do offer free onboarding sessions with our support team to provide businesses with advice on the best way to configure the app based on different shipping requirements. These can be scheduled right from the app's Get Started page any time after installing Intuitive Shipping. If you do need any help in the future, our team is here for you! Best regards, Ron Anderson Customer Experience Manager
Dec. 3, 2021
Excellent App. It takes care of all our complicated shipping scenarios and conditions. Also, support is awesome, they helped us with the setup and all issues that we had always promptly.
Thank you for sharing this! It means a lot to our entire team, and it helps other merchants make an informed decision. It always amazes us how complex and diverse shipping strategies can be. We're always up to the challenge. And we're always here to lend a hand if you're not sure about something. Best regards, Ron Anderson Customer Experience Manager
Dec. 2, 2021
I'm using the app to set different packages based on product quantity and it is simply amazing. I had the first help to configure it properly and Michael Janes was just perfect. It's easy to use and I was insecure to do it by myself, so this help was what I needed. Their customer support is excellent!
We're so happy to hear you've been able to get the help you need to get you started! Michael and the rest of our team are here to help whenever you get stuck or just have a question about Intuitive Shipping. Thank you for taking a moment to write this. It is very much appreciated! Best regards, Ron Anderson Customer Experience Manager