All reviews

Rating Breakdown

  • 5
    97% (451 ratings)
  • 4
    1% (6 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (2 ratings)
  • 1
    1% (3 ratings)
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5 / 5 Share

Nov. 2, 2020

I have a very complicated shipping scenario for my store, among all the shipping apps , only this app can validate my requirement

Using app

About 1 month

Total reviews

2

Average rating

4.5

5 / 5 Share

Oct. 29, 2020

Absolute stunning support by Michael - solved all our issues and challenges quick and smooth. This app is a gem! Overall experience: Simply AMAZING! Thanks again.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 28, 2020

I had an issue with my shipping rates when some of the orders were made. I had setup up several conference calls with Intuitive Shipping Tech Support (Paul) and he was very patient and very helpful with my needs to resolve the issues. Paul is one of the best customer support I have ever had. Also, Intuitive Shipping made it possible for my store to offer a combined shipping rates that Shopify Profile could not provide at this time.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 23, 2020

This app combines the functionality of 2 apps we used before, saving a bit of money but the best part is that we've never been able to calculate shipping rates as accurate as we have with this app. Support is stellar and quick to answer any questions and help out when you have a specific scenario in mind. I'm glad we found you!

Using app

11 months

Total reviews

50

Average rating

4.7

5 / 5 Share

Oct. 22, 2020

I've used this app on two shopify sites, both with very different mailing set-ups. On both occasions the support team in Canada went out of their way to help and make the set-up as painless as possible.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 21, 2020

Just got set up with Intuitive Shipping and the combined shipping works beautifully! Their support team is fantastic, quick to respond, and showed me a better way to calculate shipping. They pretty much led me through the whole process. I recommend them!

Using app

26 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 15, 2020

Really robust shipping tool that helped us create tiered shipping rules across various shipping zones. I was able to easily book and one-on-one customer service call to troubleshoot a minor issue. Would definitely recommend!

Store

Pourtal

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 23, 2020

Very customizable app. Was able to group # of items per shipping container, and automatically charge for a second container if more items were purchased. Able to set different conditions for different product types. Support has been amazing, pre- and post-purchase. Highly recommend

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 18, 2020

Superb customer service — our store ran into a snafu when we hit server capacity on a big sale, and the app team noticed, proactively set us up with a fix, and got in touch with us to explain the situation, all while we were still trying to figure it out ourselves and put out customer fires. Joel has been tremendously helpful with answering our questions and helping us prep for our future sales.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 15, 2020

So far, this app has solved a lot of the shipping issues we were encountering. Our biggest issue to date has been filtering and displaying different types of shipping options for the two types of customers we serve - wholesale and retail. Being able to create scenarios based on customer tags, as well as, per product or collection has enabled us to really dial in the different carriers we offer to each customer base as well as provide much more accurate rates. Paul has been nothing but knowledgable, patient, and most importantly, proactive in making sure the app is configured to our needs. We truly appreciate all his efforts and continued support. Thank you, Paul!!!!

Using app

28 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 10, 2020

I can't believe we didn't get this app earlier! Setting up the scenarios to correctly reflect your desired shipping costs was made so much easier by Paul. He basically hand-held me all the way through until we got it right, his patience was outstanding. Now our store is truly reaping the rewards of this fantastic app and the boss is finally happy. Thanks guys

Using app

2 months

Total reviews

10

Average rating

4.8

5 / 5 Share

Aug. 10, 2020

This app covers a huge variety of possible needs, basing shipping on everything from customer tags, carrier-specific rates, algorithmic packing, etc. As a result, it's necessarily going to have a lot of settings and be a bit confusing. Luckily, the support is very knowledgeable and helpful. I always appreciate it when the person running support can fix the problem AND help me understand how to make changes myself. Intuitive Shipping has this great support (Dan specifically!)

Using app

About 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 7, 2020

This app helped us solve two problems: 1) How to account for two product types (individual books) and case products, and 2) how to create a range of shipping costs that covers the potential shopping cart variations and shipping options. Intuitive Shipping does that and so much more. It can be complex, but the Support Team is AMAZING!!!

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

July 30, 2020

Intuitive Shipping has helped our store easily provide shipping cost, based on a complicated rules-based calculation. This calculation is necessary because we use five separate locations, with slightly different shipping costs, to fulfill our orders. Once it was set up on our store, the dashboard and other features of the app have been easy to maintain as we add new brands and products. And, we have experienced exceptional customer support. Our sincere thanks to the developer.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 29, 2020

This App is a MUST and Customer Support is SUPERIOR! Paul has been extremely helpful setting up all of my crazy shipping scenarios and makes Shipping seem easy. He and the App take all of the headaches out of Shipping. I couldn't exist without this App! It helps me Ship items from home, other locations, plus (2) POD Companies (even though one of the PODs isn't integrated with their API – it's still possible!) Don't hesitate to download this App and make shipping easy!

Using app

Over 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

July 9, 2020

This is the only shipping app you need. We tried them all. This is hands down the BEST and most CUSTOMIZABLE. Great support team to for easy answers. Highly recommend!

Using app

10 months

Total reviews

12

Average rating

3.9

5 / 5 Share

July 7, 2020

Great app which allowed us to set up complex shipping scenarios. The support is very helpful and kind. We are very pleased to use this unique solution.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 2, 2020

Their support system is very good, which is important because the learning curve for me was longer than I had anticipated. But I stuck with it and their shipping app is working perfectly.

Using app

26 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 29, 2020

Intuitive Shipping was amazing to work with and very responsive to any issues that came up during set-up. We had complex needs and logic that went beyond what any other app could support, especially related to multi-location inventory, and Joel and his team were able to work with us to provide exactly what we needed. Shopify's delivery logic is flawed and only works with a limited number of locations - with Intuitive Shipping and Zapiet Pickup & Delivery we were able to create a much better experience for our customers.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 11, 2020

I can't speak highly enough about this app, it is the BEST because you can customize your shipping by tag, price, location everything!! I searched for hours looking for something like this and I am so glad I found this app, well-done guys at Intuitive Shipping you have truly made a great app! Would definitely recommend this app to everyone.

Using app

Almost 2 years

Total reviews

6

Average rating

5.0