All reviews

Rating Breakdown

  • 5
    97% (457 ratings)
  • 4
    1% (7 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (1 ratings)

Reviews with Text

  • 99% (462)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 27, 2021

Great app and great customer support. I like the companies that always work on improving their services and meet their client's needs. Thank you!

Using app

5 months

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for the awesome review! We're happy to hear you're loving the app. Our support team appreciates the kind words, too. We're here to help whenever you need assistance! Best regards, Ron Anderson | Customer Experience Manager

5 / 5 Share

Aug. 19, 2021

Intuitive offers a lot of customizations for our shipping needs. We can easily change carriers that we quote, setup rates for specific products, put restrictions on products that have to go certain shipping methods, and easily setup rates for different countries. The team is quick to respond to questions as well. It would be nice to be able to copy setups from one store to another, or upload pricing by weight range, but we tested many different solutions and Intuitive was the best!

Store

iFixit

Using app

About 2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 9, 2021

Love this app! And the staff is incredibly helpful. Ive had many questions, and each one is answered quickly, correctly, and with ease. Highly recommend this to anyone and everyone looking for a solid Shipping app, and a very helpful support team!

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 5, 2021

Fantastic app, fantastic team and support! We have complex rules that Intuitive is able to handle. I've been through many of the other available apps and this is the best one out there. Kudos to the team and highly recommended!

Using app

11 months

Total reviews

6

Average rating

5.0

5 / 5 Share

July 26, 2021

The customer service is absolutely amazing. We are a furniture store that sells online and in-store. We change our shipping scenarios multiple times and every time they are super helpful and ensure that we are happy with our end result. I have had multiple conversions with them on how to do various shipping scenarios and they always give us in-depth detail with pictures on how to achieve what we want. I can't say enough great things about them. If you are unsure, use them! They are super personable, nice, and helpful.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 21, 2024

EDIT: Following up on our review after 6 years, and Intuitive Shipping is still serving our needs well. There have been many improvements since we started using the app, and Intuitive Shipping has kept up even as our shipping rules have gotten more complicated. And their support team is still as helpful as ever. I highly, HIGHLY recommend this app! ORIGINAL REVIEW: Dang, is this ever a powerful app! We're a wholesale company and have extremely complicated shipping requirements, having to deal with 1) multiple piece shipping, 2) dimensional rates, 3) multiple carriers, 4) shipping promotions, 5) different shipping rules for different products, and numerous other intricacies. Previously we were using an app that was several times as expensive, and still didn't cover all of our requirements. Intuitive Shipping has replaced this app with ease, at a lower price with much better results. Oh, and their support is absolutely fantastic! Fast response times with detailed answers, and consistent followups on issues that needed to be looked at by their development team. All in all, you can't go wring if you choose Intuitive Shipping for your shipping needs. Two thumbs up!

Using app

About 3 years

Total reviews

6

Average rating

4.7

5 / 5 Share

July 19, 2021

I have used Intuitive Shipping app for several year and their support is the best. Most of our products ship First Class mail but we had several the require special shipping needs and Intuitive Shipping can meed out needs. Thank you, Claudia HomeSewingDepot.com

Using app

Over 3 years

Total reviews

3

Average rating

3.7

5 / 5 Share

July 16, 2021

What really distinguishes this app from others its the exceptional technical support. This team is truly invested in helping customers to get the best possible experience and to troubleshoot any emerging issues. We've never come across a more effective or responsive team.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 1, 2021

Helped me get a free shipping rate for non-wholesale customers for a promo over a holiday weekend. I was able to get what i needed quickly and without much friction.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

May 24, 2021

The most flexible shipping app I've found to handle any scenario you can throw at it. Takes a little upfront design work to get up and running but the Support team is amazing and always helpful.

Using app

2 months

Total reviews

4

Average rating

4.3

5 / 5 Share

May 14, 2021

This is the best shipping app on Shopify by far. It can handle any sort of weird scenario we throw at it. We were using Boxify but it would time out with large quantities. The support team (Paul and Michael) are phenomenal. I'm able to get things answered quickly and efficiently. They are probably the best developers I've ever worked with.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

April 22, 2021

Fabulous product and even better customer service. The Intuitive Shipping team made setup easy with a personal video chat and continue to assist me through email and video chat with any questions I have. The best Shopify app experience I've had yet.

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

April 16, 2021

This app has saved us SO much money in incorrectly calculated shipping costs! It integrates with Printful as well. Their customer service is incredible every single time I've had a question. Despite note being the most tech savvy person, their representatives have made the process easy. Highly reccomend

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 11, 2021

This app is perfect for accurately calculating shipping rates and takes the guesswork out of which boxes to us. Support is also extremely prompt.

Using app

5 months

Total reviews

6

Average rating

5.0

5 / 5 Share

March 24, 2021

Amazing product and support. The app literally does anything you may need for shipping - and the support is super helpful and quick

Using app

About 17 hours

Total reviews

5

Average rating

3.4

5 / 5 Share

March 12, 2021

App has worked great from the start, and customer support is the best I've ever gotten with a Shopify app. Five stars, absolutely.

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 10, 2021

The app has been very useful for our many different shipping scenarios. Their support team was very knowledgable and dedicated to helping us find solutions to our questions! Thank you!

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 5, 2021

Great app! Customizable to your preference and support is always there to help you every step of the way!

Using app

6 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 1, 2021

BEST shipping app with the best support. Setting up shipping methods can be complicated, but their team goes above and beyond to help. Paul was able to guide me through exactly what we needed to set up, and has been extremely patient and responsive every time I reach out to him with a question or issue. 100% recommend.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 24, 2021

This app has provided THE solution to our complex shipping requirements. Once configured, the smartboxing algorithm really improved the delivery service options and rates returned for our customers. It integrates well with our UPS carrier negotiated rates. The support team provided excellent customer support as we worked through all of the configuration and testing.

Using app

About 1 year

Total reviews

1

Average rating

5.0