All reviews

Rating Breakdown

  • 5
    97% (452 ratings)
  • 4
    1% (6 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (2 ratings)
  • 1
    1% (3 ratings)
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5 / 5 Share

June 11, 2020

I can't speak highly enough about this app, it is the BEST because you can customize your shipping by tag, price, location everything!! I searched for hours looking for something like this and I am so glad I found this app, well-done guys at Intuitive Shipping you have truly made a great app! Would definitely recommend this app to everyone.

Using app

Almost 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

June 11, 2020

This app is WONDERFUL! It saved my shipping. I have many variants that would not work with the Shopify native shipping options and others apps too. Then I found Intuitive Shipping and everything I want to setup was possible. And I to add to it, their customer service is exceptional!!! Paul and his team get back to you right away, very clear and solve and questions you have and are SUPER helpful getting everything setup. Best customer service ever! I am a happy customer and have had no issues what so ever with their app, and shipping is just smooth sailing. Mahalo for creating such a great App! Very Grateful!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 26, 2020

This app takes a lot of set up (depending on your needs and our needs were complicated) but Paul was amazing and helped with every step and question. Now the app runs seamlessly, and we only make small changes as needed by season or special circumstance. Paul has also been amazing for the random questions that pop up from time to time. Chat is great feature, emails are answered by the next day, and it is simple enough to set up a video call if needed. Very satisfied with our choice to go with Intuitive Shipping app for our online store.

Using app

9 months

Total reviews

5

Average rating

5.0

5 / 5 Share

May 22, 2020

This is a wonderful app that has the option to create virtually any scenario to achieve your shipping goals. You're able to combine shipping options, add free shipping for the entire order or specific products, charge different rates by distance, and the list goes on. The staff is incredibly kind and helpful, as well and dedicated to helping you achieve exactly what you're looking to do!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 20, 2020

We're a comic book publisher that ships a variety of products that have differing packaging needs. Unfortunately, Shopify's native shipping calculator is inadequate for our needs, so we had to look for a 3rd party app. I'm really glad I stumbled upon this one! I have nothing but great things to say about Intuitive Shipping. If you have complex shipping needs that are outside the scope of Shopify's native shipping calculator, this really is the best app out there. I know because I've tried a few of them. The customizability is vast. You can make it do just about anything imaginable. Its calculations are fast and reliable, even with complex rules. At first glance, getting set up properly can seem daunting, but Intuitive Shipping's support is outstanding. They've always gone the extra mile to help us out, even when we were still in trial mode. I'd like to thank Paul Cann in customer service especially. He's very knowledgeable and he spent a lot of time helping me understand the more advanced features so that I could get our shipping scenarios set up with little fuss. The other day, we had a major issue with our store related to a cart migration that made Intuitive Shipping's billing go haywire. When I explained the situation to Intuitive Shipping, they quickly escalated the issue and the co-founder got in touch with me the very next day to help get everything sorted out. Compared to a lot of other app developers that can sometimes take days to respond, it's refreshing to know that some developers really care. I'm sure we'll be using Intuitive Shipping for years to come. I'm a very happy customer!

Using app

Over 3 years

Total reviews

2

Average rating

4.5

5 / 5 Share

May 15, 2020

If there were 10 stars for this app I would rate them 11. App is extremely flexible and will do almost anything that most businesses will need. Support has been very professional, prompt and extremely helpful.

Using app

27 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 11, 2020

Just wanted to say Paul at Intuitive Shipping has been an amazing support for us whilst we try to get our shop online during the mad panic due to Covid-19. We launched in the space of 3 weeks and he was on hand at all times and responded very quickly every time - Thank you Paul!

Using app

17 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 6, 2020

We misconfigured our shipping settings so I had to reach out to customer service for help. Paul not only found the problem quickly, but he also helped us fix it too. I wish all companies had the customer service Intuitive Shipping has! Thanks again!

Using app

Over 1 year

Total reviews

16

Average rating

4.5

5 / 5 Share

May 4, 2020

BEST SHIPPING QUOTE APP ON SHOPIFY. We had a number of scenarios to achieve with our store regarding shipping quotes. One being the need to send 2 boxes in one order, since our products have 2 boxes per order. Intuitive accounted for this with the additional box as well as helped with setting up all the scenarios we need for our situation. This app is fully solid and saved us! The support is also amazing and top notch. I would strongly recommend this app over any other shipping quote or boxing geometry type shipping app. Intuitive Shipping has everything you'd need.

Using app

About 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 29, 2020

We have been using this app for about a year now. We have some very specific needs for shipping rate calculations. This app allows us to set those detailed adjustments to work automatically, and that has been very useful. At first, all of the options were a little daunting. But the developer has always been responsive and helpful. Once we got things dialed in, it did exactly what we needed. Denny Austin All American Sharpener

Using app

About 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 28, 2020

I installed the app and the team helped me configure my little semi-complex setup exactly how I wanted it. The app has so many configuration options I'm amazed! Very helpful having the Livechat to discuss the requirements also.

Using app

7 days

Total reviews

7

Average rating

4.9

5 / 5 Share

April 17, 2020

Excellent app flexibility and support from Paul. We used it primarily for configuring our postage map with 3PLs by time and postcode (whilst keeping a simple customer experience). Thanks!

Store

Bother

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 15, 2020

Fulfillment is complicated even if you are a small business. Intuitive shipping makes it simple to implement your ideal mix of options that are easy for your customer to understand. To boot the support they goes beyond just their app. They help you get what need working. I am a VC helping my wife get her store up and running and it is long time since I was a hacker (when I ran part of the database development at Oracle) and I have to say this is a fine piece of engineering. Worth every penny.

Store

Seeti

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 15, 2020

Their app worked better for us than the standard settings in Shopify, by far. Their support is incredible. They went above and beyond to make sure the app worked as we needed it to, even following up with me on a Saturday. The app works perfectly and sold me on the features and settings, but their support OVER SOLD ME. Highly, highly recommend this app!

Using app

5 days

Total reviews

12

Average rating

5.0

5 / 5 Share

April 9, 2020

I would give this app ten stars if I could. Superb and timely support which has provided for the fining-tuning and enhancement my store's shipping process. A relief to have and a pleasure to use. I second the previous review: Thank you, Paul!!

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 8, 2020

I really appreciate the one-on-one support that Intuitive Shipping offers. Sometimes documentation doesn't get the job done. You need to ask questions of a person. That's especially true when you're dealing with shipping (so complicated) and an option-rich app like this one. Thanks, Paul!

Store

Venue

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 8, 2020

This app is awesome. The customer service that comes along with it is even better. I highly suggest this app for special shipping scenarios!

Using app

Over 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

April 7, 2020

We spent a lot of time looking for a shipping app that would fit our needs and Intuitive is the crown jewel. The back end allows you to create endless shipping scenarios for all of your logistical desires. In addition, their support team is what makes this app worth getting. Any question I have, they answer at least within 24 hours or sooner and they offer phone 1:1 support whenever you need it. Best shipping app on the market!

Using app

Almost 4 years

Total reviews

5

Average rating

5.0

5 / 5 Share

April 6, 2020

This product and the support are unreal...Joel and his team have done nothing less during these trying times than offer the greatest customer service I have ever seen. Thank you! Highly recommended!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 28, 2020

Intuitive Shipping is a powerful shipping app that covers all bases. It can be a bit overwhelming at first glance but allows you to come up with some complicated and advanced shipping scenarios to better service your customer needs in different parts of the world. It also allows you to integrate some key shipping services/providers and can assist in displaying more info in the shipping method selection screen at the checkout - like delivery estimates! The team is super helpful and quick to assist if needed. They're also receptive to ideas or suggestions! Highly recommended app, it's solved all of our shipping problems and allowed us to streamline everything into the one app and offer a better experience to our customers.

Using app

About 1 year

Total reviews

7

Average rating

5.0