All reviews

Rating Breakdown

  • 5
    97% (445 ratings)
  • 4
    2% (7 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (1 ratings)

Reviews with Text

  • 99% (451)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 16, 2021

This app has saved us SO much money in incorrectly calculated shipping costs! It integrates with Printful as well. Their customer service is incredible every single time I've had a question. Despite note being the most tech savvy person, their representatives have made the process easy. Highly reccomend

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 11, 2021

This app is perfect for accurately calculating shipping rates and takes the guesswork out of which boxes to us. Support is also extremely prompt.

Using app

5 months

Total reviews

6

Average rating

5.0

5 / 5 Share

March 24, 2021

Amazing product and support. The app literally does anything you may need for shipping - and the support is super helpful and quick

Using app

About 17 hours

Total reviews

5

Average rating

3.4

5 / 5 Share

March 12, 2021

App has worked great from the start, and customer support is the best I've ever gotten with a Shopify app. Five stars, absolutely.

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 10, 2021

The app has been very useful for our many different shipping scenarios. Their support team was very knowledgable and dedicated to helping us find solutions to our questions! Thank you!

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 5, 2021

Great app! Customizable to your preference and support is always there to help you every step of the way!

Using app

6 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 1, 2021

BEST shipping app with the best support. Setting up shipping methods can be complicated, but their team goes above and beyond to help. Paul was able to guide me through exactly what we needed to set up, and has been extremely patient and responsive every time I reach out to him with a question or issue. 100% recommend.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 24, 2021

This app has provided THE solution to our complex shipping requirements. Once configured, the smartboxing algorithm really improved the delivery service options and rates returned for our customers. It integrates well with our UPS carrier negotiated rates. The support team provided excellent customer support as we worked through all of the configuration and testing.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 3, 2021

Our store (aaronpackaging.com) has complex and specific shipping needs. 1) We have products that we store in one of three different locations in three different States. 2) Each of those products can be purchased individually, or in a prepackaged case. 3) Two of our locations offer customer in-store pick-up. While the other location does NOT. 4) Many of our customers order cases, as well as a variety of additional products individually. Requiring their order be packaged and delivered in several different packages. 5) Some of our customers wish to use their own carrier accounts to pay for shipping, and need that option to be available. So, to put it short.. This app needs to be able to look at the order. Determine which products are prepackaged cases, and which are a loose collection of individual products, figure out the most efficient way to package them all up, then offer accurate shipping options to our customer that include our pre-negotiated rates with UPS, FedEx, as well as offer in-store pick-up, and the option for our customer to use their own carrier account. HOT DOG! This little app does it ALL! Yes, it took a lot of back and forth to set it all up. But their tech help is top-notch. Patient, and clear in their instructions. I am grateful for their continued efforts to support our sites needs. (Updated 11/3/21 to fix grammer)

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 9, 2021

The app works really well and solved our shipping needs. Any problems we had were immediately addressed by support. Recommend.

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 20, 2021

This is a very robust app with a ton of features that we needed. We had special requirements for shipping multiple packages and it checked all the boxes for us. Their friendly support team was very helpful in providing the assistance we needed for our unique situation. Would definitely recommend this.

Using app

7 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 18, 2021

Had an urgent issue and they were able to pinpoint it immediately. Was super helpful. We have very specific shipping needs so any glitch can be hard to find.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 13, 2021

I highly recommend this app and the team that comes along with it. Support and white glove service helped me through my complex shipping rules and it has been running without issue. This is the shipping rate app that does it all.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 5, 2021

Couldn't praise this app more. I ship very large items so it's important for me have a clear and accurate shipping system for myself and customers. Their support has been top notch as well. I highly recommend Intuitive Shipping!

Using app

6 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 4, 2021

Their Support is amazing - They have support hours listed in the app, But then They also have an on call team for when/if things dont work or you need that urgent question answered. A very powerful and Easy to understand app with their support. We were up and running with a very complex Shipping matrix within a few hours. Most of that time was labour in entering. The only recomendation I would have is can you guys make an option to import/export the shipping scenarios so they can be edited in a csv file

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 30, 2020

We had some complex shipping scenarios with some of our brands and needed an app that would provide options above the basic Shopify features. This app does it all, it's perfect! And the customer service has been 5 STAR. I would definitely recommend Intuitive Shipping's APP.

Using app

14 days

Total reviews

6

Average rating

4.8

5 / 5 Share

Dec. 17, 2020

This app works really well and does exactly what I needed it to do. The customer support has been really great as well with prompt, polite and helpful responses. I did experience some issues in the beginning but they were all my errors, you really want to make sure you have all of your weights, dimensions and shipping scenarios perfect before leaving test mode, and run lots and lots of tests! My only complaint would be that when I did have a missing dimension etc, my customer would get an error that told them I do not ship to their address. I wish the error were a little different as the customers found it confusing.

Using app

16 days

Total reviews

27

Average rating

5.0

5 / 5 Share

Dec. 15, 2020

I use this app to run our shipping methods, the setup was a breeze given some of the complex issues of creating rules, etc. The support we got was five star, if we had an issue it was resolved within 24 hrs and we can go on working, these guys know their stuff and most of all are patient and understanding. Thanks again "Team Intuitive"

Store

Goarmy

Using app

About 2 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Nov. 30, 2020

The perfect solution to my immediate need of having free shipping allowed on one product only. Works great!

Using app

23 minutes

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 26, 2020

I used this app as it allowed the flexibility for us to designate our delivery postcodes as we couldn't shop to the whole of the UK to begin with. The app is fantastically flexible and has been a dream to allow us to target the UK regions we support, and ensure that anyone who orders from us is within our shopping zones. Further to that, the support has been fantastic, polite, and extremely helpful. I can't recommend it enough!

Using app

2 months

Total reviews

2

Average rating

5.0