Intuitive Shipping
The shipping solution for serious sellers.
Rating
4.9
feedback
482
chart
#515
All reviews
Rating Breakdown
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Oct. 4, 2024
We have chosen to work with Intuitive Shipping on our eCommerce store as we needed to work with actual shipping cost based on product dimensions. Intuitive has made it easy to get up and running. That and their onboarding and support was a pleasure to work with! It has been a breeze to schedule zoom calls and go over details of our set up. I've done three calls, one was an introductory/demo and two calls to review our set up and ensure all was good for launch. I had a question just the other day over email, and support got back quickly and helped to adjust things. You can tell a business cares when it puts in this kind of effort. I love the intimate feel of working with their support, I worked with the same person each time and she recalled my business and set up. Previously I used another rate calculator app that used actual dimensions, that company was good too, however what won me over with Intuitive Shipping (similar price) was the user interface and support. I can import/export information easily. I can customize. And as our shipping needs evolve I can see how their scenario builder will enable us. We also use ShipStation so we appreciate the ease of connecting to that. So, if you are growing or need something more than what Shopify offers, you really should look at Intuitive.
Amazing! Thank you so much for taking time to share this thoughful review. It's great to hear that you've had such an overwhelmingly positive experience with Intuitive Shipping and that you're taking advantage of our Smartboxing system. We know you have a choice and we're happy your chose us! As you've noted, we absolutely care about the success of your business and we're here to help, no matter the issue or question. Please don't hesitate to reach out to us again or book another meeting should the need arise! Thank you for the recommendation! Best regards, Ron Anderson Customer Experience Manager
Oct. 3, 2024
Great App, Great Support, highly recommended.
Thank you! We very much appreciate your recommendation and we hope that you'll reach out to our support team again should you run into any concerns or just have questions about Intuitive Shipping. Best regards, Ron Anderson Customer Experience Manager
Oct. 2, 2024
Intuitive was crucial in rapidly onboarding me during a shipping emergency situation at our company. I had just taken over an account that was experiencing severe shipping discrepancies and had no prior experience with Intuitive. Within a couple of calls and some emails, not only did I solve the shipping emergency, but I streamlined our entire shipping backend process. I am now the Intuitive master at my company and none of this could have been done without the help of the empathetic and talented team at Intuitive. I'm very thankful for the level of service I received at such a crucial time. I would recommend them for any company that needs total control of their shipping logistics.
Thank you for taking time to share this so that others can make an informed decision. We are grateful to have worked with your company for so many years and hope our relationship continunes for many more. We know that your own experience with Intuitive Shipping is a fairly new one, so it's great to hear that you've been able to learn the system quickly yet thoroughly with help from Michael. If you should run into any concerns or just have a simple question, please do not hesitate to reach out. Michael and the rest of our team are here to help whenever it's needed. Best regards, Ron Anderson Customer Experience Manager
Oct. 2, 2024
The Intuitive Shipping app is the literally the Swiss Army Knife of shipping apps! If you’re looking for a new shipping app, look no further as this app – for all intents and purposes – does it all and does it well. And, if it doesn’t, as was our case, Intuitive worked with us to develop the functionality to do what we needed it to do. The UI is straightforward, providing clear options and condition selections to create useful and efficient shipping scenarios. Also, the support from Intuitive is unparalleled. We had an issue recently and the support team was both responsive and persistent. They determinedly helped us both identify the issues and provided guidance to resolve the issue quickly and completely. I can’t say enough good things about Intuitive and its support team. From training to support, this is a professionally run team and a great value to solve your shipping app requirements.
Wow, thank you for sharing this! We appreciate the very kind words about Intuitive Shipping and our support team. We're thrilled to hear that your experience with Intuitive Shipping has been so overwhelming positive, and we're glad to hear you're getting the help you need when it's needed. We hope you'll reach out to our team again should the need arise in the future. Best regards, Ron Anderson Customer Experience Manager
Sept. 10, 2024
We recently had an issue with a delivery charge, Brandon from Intuitive was fantastic, we got a quick reply to our query and a number of supportive emails with loom videos to show us how to resolve our issue. Huge thankyou to Brandon for your support with this, you were very patient and very efficient. The issue has now been resolved much to our relief. Thanks again, Christina at Kenmore Village Florist.
Thank you for sharing this! It's great to hear that Brandon was able to help resolve the issue you were having and that the videos provided were useful. We hope that you'll reach out to us again should the need arise. Brandon and our entire support team are here to help! Best regards, Ron Anderson Customer Experience Manager
Sept. 9, 2024
It's an excellent app, and the customer service is great and fast! I am very grateful to have found this app.
Thank you for taking a few moments to share this! We appreciate your kind words about Intuitive Shipping and our support team and we're happy you found us, too! Please don't hesitate to reach out should you need our help again. Best regards, Ron Anderson Customer Experience Manager
Sept. 2, 2024
This app is amazing! Has everything you could ever need for customising and accurately calculating your live rates at checkout. This includes the ability to add dimensions to each product and variable in order to calculate these shipping weights base don volume and weight. I find a lot of other apps are too limiting for our needs and quite often we would lose money on freight because the live rates were not calculated accurately enough. We really noticed with this app we don't lose out on shipping very often as our rates quoted at checkout are pretty accurate to what we are being charged. It is a lifesaver. As the app is so customisable, it can be a bit mind boggling to use, however, support are always happy to help you work through your requirements to find a solution or a workaround.
Amazing! Thank you for sharing this with others and for the kind words about Intuitive Shipping and our support team. It's great to hear that Intuitive Shipping is providing the accuracy and flexibility you need to succeed with shipping, and that you're getting help from our team when it's needed. We very much appreciate you taking time to provide feedback. We know Intuitive Shipping can do a lot and our team is always here to walk you through any inssues or questions you have. Please don't hesitate to reach out to us again should the need arise. Best regards, Ron Anderson Customer Experience Manager
Aug. 26, 2024
Technical support is super quick and very helpful! I've used them a couple times and they've been clear about how to fix my problems.
We very much appreciate you taking a few moments to share this with others. Thank you! It's great to hear that you've been getting the help you need when you run into an issue. Please be sure to reach out to us again should the need arise, whether it's a issue with something or just a simple question! Best regards, Ron Anderson Customer Experience Manager
Aug. 26, 2024
We have a VERY complex shipping system because some items can be packed with others, while other items have no business being anywhere near them. This app allows a us to make shipping possible without losing money because we were just "guessing" at prices. Now we can pinpoint exactly how much it all is. This app integrates seamlessly with our ShipStation account. The biggest issue is that it doesn't really know which UPS/FedEx accounts are what, so it can be a bit of a guessing game. But the support staff is attentive to your needs and willing to help in anyway they can, short of doing everything for you. Our shipping scenarios are a delicate house a cards, but the staff know how to handle things without damaging all the work I've put into making our shipping scenarios work well.
Thank you for taking time to write this thoughtful review of Intuitive Shipping. We very much appreciate your feedback and we're happy to hear that Intuitive Shipping is managing the complexity with your shipping so effectively. It's great to hear that you're taking advantage of our ShipStation integration. We do appreciate your feedback about the carrier info. This is due to how the information is passed back to us from ShipStation. We will work with their team to see if there is room to improve the integration. Thank you for the kind words about our support team. If you run into an issue or just have a simple question, please don't hesitate to reach out to us again. We're here to help! Best regards, Ron Anderson Customer Experience Manager
Aug. 26, 2024
Good at predicting package sizes. Support is very helpful
Thank you for taking a few moments to share this. We really appreciate it! If you need assistance again in the future, please don't hesitate to reach out to us. Our support team is here to help! Best regards, Ron Anderson Customer Experience Manager
Aug. 23, 2024
We had difficulty upgrading to the new UPS auth2.0 method, and even though it wasn't a problem caused by Intuitive Shipping, Michael, Chelsey, and Brandon went above and beyond for us. Very good support, we highly recommend Intuitive Shipping!
Amazing! Thank you for the recommendation. We appreciate your kind words about our support team and we're happy to hear you got the help you needed with the UPS OAuth 2.0 upgrade. If anything should come up in the future, please don't hesitate to reach out. Brandon, Chelsey, Michael and our entire support team are happy to help any time! Best regards, Ron Anderson Customer Experience Manager
Aug. 23, 2024
Intuitive Shipping is great and easy to use, and whenever I've had trouble, because shipping can get complicated, I've always gotten great support from the team there. They go above and beyond answering not just the questions I show up with, but offering ways to optimize for problems I wasn't even aware I had. Highly recommend.
Thank you very much for the recommendation! We appreciate the kind words about Intuitive Shipping and our support team. We love to help and we want to make sure everyething is working optimally, so it's great to hear that our team was able to help with your overall setup as well as the issues you were most concerned with. Please dont hesitate to reach out to us again if needed! Best regards, Ron Anderson Customer Experience Manager
Aug. 21, 2024
It's one thing to have an app that does exactly what you want in a straightforward way. It's another for it to do so without downtime or unreliability scares. It's a unicorn if it does both of the above and answers technical support emails quickly and concisely. When you come across an app like Intuitive Shipping, it raises the bar for everyone else. To put it plainly, Intuitive has saved us a lot of time.
Wow, thank you so much for the love and for taking time to share this so that others can make an informed decision about Intuitive Shipping. We take great pride in our technology and the level of support we provide, so it's great to hear that your experience with Intuitive Shipping has been such an overwhelmingly positive one. We know you have a choice and we're very happy you chose us! If you need our assistance again, whether it's an issue or a simple question, we're here to help! Best regards, Ron Anderson Customer Experience Manager
Aug. 15, 2024
Amazing app, incredible customer service
Thank you for taking a few moments to share this! We appreciate your feedback and we hope that you'll reach out to our support team again should the need arise. Best regards, Ron Anderson Customer Experience Manager
Aug. 8, 2024
Like many companies we have a complex catalog with bundles and multiple products being packed together or ones that can only be packaged alone. We found this app to work well and create very accurate shipping rates to capture more sales and make it more affordable for the customer. It took some tuning for it to be integrated but nothing that the average person can't handle! If we had questions the team at Intuitive Shipping was very responsive and helpful. Clear communication from a company is key. We will continue to use this service!
Thank you for sharing this so others can make an informed decision. We're happy to hear that Intuitive Shipping is capabily handling the complexity with your shipping and that you're taking advantage of our product and packaging settings. It's great to hear that you're getting help when it's needed. We appreciate the kind words about our support team! Please don't hesitate to reach out again should the need arise. Best regards, Ron Anderson Customer Experience Manager
Aug. 7, 2024
Intuitive shipping support has always been easy to access, their fast support gives clear, detailed information that makes problem solving a piece of cake.
Thank you for the kind words! We appreciate you taking a few moments to share your experiences with Intuitive Shipping. It's great to hear that you're always getting the help you need when it's needed. If something should come up, please don't hesitate to reach out to us again! Best regards, Ron Anderson Customer Experience Manager
Aug. 1, 2024
The app truly lives up to its name with an intuitive, easy-to-navigate interface. Customer support is top-notch. The support team is always responsive and eager to help. Their quick response times and thorough solutions have been invaluable. I highly recommend this app.
Thank you for the recommendation! We appreciate the praise and kind words about Intuitive Shipping and our support team. We're so happy to hear that your experience with Intuitive Shipping has been such a postive one and we hope that you will reach out to us again should the need arise. Best regards, Ron Anderson Customer Experience Manager
July 29, 2024
This is a very good app; it satisfied all our needs. Five stars to app and five stars to the support team too!! Professional, fast and friendly!
Thank you so much for the kind words about Intuitive Shipping and our support team. It's great to hear that Intuitive Shipping is helping you succeed with shipping. If you have any more questions or have any concerns, please don't hesitate to reach out. We're here to help! Best regards, Ron Anderson Customer Experience Manager
July 26, 2024
Great personal help with setup and runs trouble free. On the few instances where I have contacted support I have gotten fast, personal responses from them with solutions - not excuses. Our site can process hundreds of orders a week and this app has been rock solid.
It's great to hear that Intuitive Shipping is helping you manage your shipping requirements so effectively and that you're getting the help you need when it's required. Thank you for taking time to share this so others can make an informed decision. Please don't hesitate to reach out again should the need arise. We're here to help! Best regards, Ron Anderson Customer Experience Manager
July 25, 2024
A ton of features and very helpful support. If their app can do it (which is basically everything) they will help you set it up or troubleshoot it.
Thank you for taking a few moments to share this! We appreciate the positive feedback and we're happy to hear that your experience with Intuitive Shipping has been such a positive one. Our team is here to help whenever you need assistance or just have a question. Best regards, Ron Anderson Customer Experience Manager