Intuitive Shipping
The shipping solution for serious sellers.
Rating
4.9
feedback
461
chart
#544
All reviews
Rating Breakdown
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Oct. 2, 2023
I've been using this app for years, and I'm very happy with its ability to customize various scenarios that cater to different types of products in my shop efficiently! Additionally, the customer service is very helpful and has resolved my problems every time I've contacted them. Highly recommended!
Thank you for the recommendation! It's great to hear that Intuitive Shipping has been helping you manage your customized shipping, and we hope we can continue to help you for many more years. Please don't hesitate to reach out to us again if the need arises. Best regards, Ron Anderson Customer Experience Manager
Sept. 28, 2023
We have been using the app for about 9 months now and have been thrilled with it. All of our shipping is custom white glove in home delivery and setup. Pricing is complex based on product and customer location. The app is completely customizable to any scenario we can imagine and the support is always prompt and helpful. This has been a wonderful addition to our Shopify store.
We're so happy to hear that your experience with Intuitive Shipping has been so overwhelmingly positive and that our system is able to handle all of your customized shipping requirements. Our support team is always here if you get stuck on something or just have a question, so please reach out when the need arises. Best regards, Ron Anderson Customer Experience Manager
Sept. 13, 2023
Michael was very helpful - I had an issue with shipping and they stayed in touch until it was all sorted. Great job thankyou.
Using app
Over 1 year
Total reviews
1
Average rating
5.0
Thank you for taking time to share this so others can make an informed decision! We appreciate it very much, and we're glad to hear Michael was able to resolve your issue. If you have any other concerns or even just a question about Intuitive Shipping, please don't hesitate to reach out. Best regards, Ron Anderson Customer Experience Manager
Aug. 20, 2023
Great shipping app and awesome support! They are very quick with support and offer a tonne of help with on-boarding and installation. It's a great app that I'd recommend to anyone!
Thank you for the recommendation! It's great to hear that you're getting assistance from our support team when the need arises, and that your experience with Intuitive Shipping has been so positive. We're here to help, so please let us know if you need any further assistance or have any questions. Best regards, Ron Anderson Customer Experience Manager
Aug. 16, 2023
Intuitive Shipping steps in where Shopify's built-in shipping solution leaves off. They take care of things like smartboxing and keeping track of product dimensions, etc. Furthermore, they take care of our complex wholesale rules (scenarios) that apply differently to different customers and based on different spend amounts to different locales. There, so far, hasn't been a tricky shipping scenario that we've thrown at it that it couldn't handle. I think, perhaps, even more important than that, is their really excellent customer service team. Whenever we've had issues (including some that may have been caused by another app that failed to pass correction info along to Intuitive or where Shopify itself may have failed) they were always on the ball with customer service, support and response. They allow you to also book real calls with real people in advance who will (virtually) hold your hand while creating scenarios or troubleshooting problems. We're really happy working with them.
We very much appreciate you taking time to share your experiences with Intuitive Shipping. It's great to hear that our system is helping to manage your shipping complexity so effectively. Thank you for the praise for our support team. We're happy to hear you have taken advantage of our one-on-one support sessions! When shipping rules are complex, it's much more effective to demonstrate or troubleshoot in real time. Please reach out to us any time you have a question or run into a concern. Best regards, Ron Anderson Customer Experience Manager
Aug. 16, 2023
Great support, super quick and helpful. Worked closely with me to get us up and running. Thank you!
Thank you! We appreciate you taking a few moments to share this. We're happy to hear you've been getting speedy assistance when the need arises. If you have any additional questions about Intuitive Shipping or if you run into any concerns, please don't hesitate to reach out to our support team! Best regards, Ron Anderson Customer Experience Manager
Aug. 7, 2023
Amazing app, intuitive to use and does exactly what we need to. Michael was extremely helpful with the setup
Thank you for this! We appreciate you taking some time to share your experiences with Intuitive Shipping, and it's great to hear that it's giving you what you need. Michael and our support team are here for you should you run into any concerns or if you just have a simple question. Best regards, Ron Anderson Customer Experience Manager
Aug. 3, 2023
Excellent customer support. Michael Jones was great! He even gave me the option to schedule a one to one meeting to explain all details on how to set up my shipping rates.
We really appreciate you taking some time to share this so others can make an informed decision. It's great to hear you're getting the support you need and that you've been able to take advantage of our one-on-one support option. Michael and our support team are here to help if you have any questions or run into any concerns. Best regards, Ron Anderson Customer Experience Manager
Aug. 3, 2023
This is the best shipping app, period. This is the best support you will ever get, period. Plus they’re in Canada. Shout out to Paul for the best service ever. We have complex shipping needs. Multi-box, domestic & international, free shipping, oversize items, beyond destination charges, complex variants, markups and discounts and Intuitive handles them all easily. This app is saving us so much time on oversized shipping quotes now. It blows my mind that Shopify is so bad at shipping. Don’t even waste anytime with Shopify shipping, you can’t even add product dimensions! I have no doubt Shopify will buy Intuitive at some point for a lot of money and they deserve it. They have made a great app and company. It will take you time to setup all your product dimensions if you haven’t yet. Pay for the awesome white glove service to setup all your shipping scenarios fast. Trust me, Paul’s service is worth the price. I asked Paul so many questions that I started to annoy myself. He answered them all and continues to do so whenever we need anything. Only suggestion for improvement would be to create a warning in the admin that indicates there are products with no dimensions. Mainly an issue for big product catalogs and no fault of Intuitive but we missed a few dimensions on variants and customers couldn’t check out. The app does have backup rates you can setup, but on oversize items you might eat some serious cost before you realize your mistake. Run through the product spreadsheet 5 or 6 times to make sure you didn’t miss anything and make sure to add Intuitive dimensions as part of your new product process before launching new products. Stop looking, you’ve found the only shipping app you need. Great app, fantastic people, A+ from us!
Thank you for this fantastic and thoughtful review. We are so happy to hear that Intuitive Shipping is handling all of your complex shipping needs effectively. It's amazing to hear that you got the most out of our white glove configuration service and that Paul was able to get you set up and on your way. Paul and the rest of our team are happy to answer any questions you have, so don't be shy! We appreciate your feedback on our product dimension and packing algorithm features. Our team is always looking for ways to improve Intuitive Shipping and we consider any feature requests and suggestions we receive for future updates. In fact the app is what it is today because of feedback from merchants like you, so if there is anything else you would like to see, let us know! Best regards, Ron Anderson Customer Experience Manager
July 20, 2023
I've been using Intuitive Shipping for several years now. It works very well for us. Support has always been quick and helpful. Highly recommended!
Thank you for this review and for your recommendation! We're happy that Intuitive Shipping has played a role in your shipping success these past few years, and we look forward to working with you for many more! We're always here to help whenever the need arises, so please don't hesitate to reach out to our team. Best regards, Ron Anderson Customer Experience Manager
July 19, 2023
Super powerful app, can and probably will do anything when it comes to shipping. I've used quite a few shipping apps now for complex requirements and I wish I started here. Given its capability there is a learning curve, but the moment I felt I needed some assistance I reached-out and had my solution sorted same day. Outstanding support! Definitely recommend.
Thank you for this! We appreciate you taking time to share your experiences with Intuitive Shipping, and we're happy they have been overwhelmingly positive. We know that shipping can be complex. Intuitive Shipping can do a lot and we're glad that you're getting the quick help you require when the need arises. If you do run into any issues or have any questions at all, please reach out to our team. We're here to help! Best regards, Ron Anderson Customer Experience Manager
July 11, 2023
Intuitive shipping stands by it's name... INTUITIVE! We are fairly new to the platform and are just scratching the surface. So far it has accomplished are need to determine shipping rates based on postal codes and radius. The support team is very knowledgeable about the app and are available most of the time.
We very much appreciate you taking time to share your experiences with Intuitive Shipping so far. It's great to hear you're getting the most out of our location-based and distance-based ship features and that our team is there to help when the need arises. We are happy to lend a hand when called upon, so please don't hesitate to reach out if you have a question or run into an issue. We're here to help! Best regards, Ron Anderson Customer Experience Manager
June 29, 2023
We have had a fantastic experience onboarding this application into our store. After searching for an app that could effectively accommodate the shipping rules we needed to install (especially for the warmer months), we landed on Intuitive Shipping. Their strong reviews initially roped us in to give them a try, but the support from their team (S/O to Michael & Paul) from the very start kept us hooked. It has been great. From the simple fixes to the more complex requests, they were timely and responsive and have helped ensure that this will be an app we will use for the foreseeable future. I'd like to say we have it all sorted, but I'm sure I will be dropping into their inbox again soon
We're happy you found us! And it's great to hear that the support you're receiving is living up to the hype! Michael, Paul and the rest of our team are here to help with anything you need, so please don't be shy about dropping into our inbox. Best regards, Ron Anderson Customer Experience Manager
June 16, 2023
The folks at Intuitive are always very quick to answer my support tickets with helpful and thorough instructions to solve the problem. Our store is grateful!
We appreciate you taking the time to share your experiences with Intuitive Shipping, and we're glad to hear you're getting the help you need. Thank you! Our team is always ready to help if you have questions or run into any issues. Please don't hesitate to reach out. Best regards, Ron Anderson Customer Experience Manager
June 15, 2023
This review is for Michael Janes (Sr. Customer Success Representative). I enjoyed dealing with Micheal. He was quick at responding to my support ticket and he took the time to explain everything to me (step by step) with some great recommendations. Thank you Michael for being so helpful and I hope to deal with you again in the future.
Amazing to hear you're getting the high level of support you require and deserve to get Intuitive Shipping running the way it needs to. Michael and the rest of our support team are here for you should the need arise in the future. Please don't hesitate to reach out to us! Best regards, Ron Anderson Customer Experience Manager
June 15, 2023
Every time I reach out to customer service they are able to help me solve my problem in just a few clicks. I'm not super tech savvy, and while this app is super easy to use, we had a few products that required some help to calculate properly because of the way we needed to pack them. They were super helpful and FAST.
Thank you! We appreciate the love. It's great to hear that our team has been able to give you the support you need and the confidence that more complex aspects of your setup are taken care of. If you run into any concerns or just have a question, we're here to help! Best regards, Ron Anderson Customer Experience Manager
June 13, 2023
Great app and amazing customer service! Greg helped me set it up the right way and when ups made changes, he helped me with testing and setting up the new account. Super responsive, helpful, nice and knowledgeable.
Thank you for taking a few moments to share this! It's great to hear that Greg was able to help get you set up and running. Greg and our entire support team are here to help you if you have any questions about Intuitive Shipping or if you run into any issues. Best regards, Ron Anderson Customer Experience Manager
June 12, 2023
We reached out to Intuitive when we realized that Shopify's shipping feature wouldn't cut it for the complicated shipping scenarios of our B2B website. We are among the early adopters of Shopify B2B and Intuitive did not have an out-of-the-box solution for our percentage-based shipping tiers. However, Intuitive's team worked very closely with our web developer to ensure their app works on our checkout page. Their work ensured that we could launch our website with confidence. The app itself has several conditional rules that would fit the needs of most businesses. Their customer service is extremely responsive and follows through to make sure the solution is implemented. Thanks, Intuitive team!
It's great to hear our team was able to work with you on a solution to this B2B problem, and that things are working the way you need them to, and we're happy to hear you've been getting help you need quickly. If any new issues arise or you just have a question about Intuitive Shipping, please don't hesitate to reach out to our support team! Best regards, Ron Anderson Customer Experience Manager
June 8, 2023
Stop looking... you found it. This is hands-down the BEST shipping rates app that has ever been created, backed by the best support staff on the planet. Believe me... I've tried them ALL Intuitive Shipping can handle even the most complex scenarios across most every carrier out there. Need Dangerous goods fees applied to by air shipping methods , but regular shipping via ground? No Problem Shipping to Hawaii, but need ground methods omitted when DG items added to cart? No Problem Need a rate for every method offered from 3 carriers? No Problem Need special rates for certain customers? No problem Need to block shipping to Fraud accounts? Need Free shipping offered for certain stipulations? No problem Need to block certain items from shipping to certain areas? No Problem Need a flat fee for certain items but live rates for others? No Problem You can rename shipping methods You can pull negotiated rates from each of your carrier accounts, OR you can pull all rates from your Shipstation account - which makes life easier! You can review every quote from every draft or Web cart - (WOW) "How Accurate are the rates?" : you can upload all of your packaging sizes, and specify each of your items dimensions. This allows the app to return the most accurate rates on the fly. Sound Complicated? It's really easy to use. Don't feel like setting it up yourself? They offer a "White Glove Setup" service that sounds more expensive than it is, and it's worth every penny. They don't just set up, they also help maintain- I can't say enough good things about their support staff; they are the nicest bunch of people you can interact with, and it makes you feel good about supporting their business... and they're quick! Install this app, mark this off your 'to-do' list, and prepare to be amazed. Six out of five stars Paul for president!
Wow... this left our team speechless. Thank you so much for the love! We appreciate you taking the time to share this, and we're beyond thrilled that your experiences with Intuitive Shipping have been so overwhelmingly positive. Paul and the support team are always here if you need help. We'd nominate Paul, too, but we don't want to lose him! Best regards, Ron Anderson Customer Experience Manager
June 1, 2023
Our company has fairly complex shipping rules and this app made it possible! I have probably worn out this support staff with all of my inquiries over the last few years but they are so helpful and quick to respond! I've never received this level of support in any part of my professional and personal life. Would recommend to anyone!
Thank you! We very much appreciate the kind words and your recommendation. Keep sending in those inquiries when you need to. Our team is always here to help and ready for the challenge! Best regards, Ron Anderson Customer Experience Manager