Intuitive Shipping
Control how shipping is calculated and displayed at checkout.
Rating
5.0
feedback
469
chart
#453
All reviews
Review RSS Feed
May 16, 2024
The app has been performing well so far. We did have a few niggles at first, but Chelsey was on hand to help us configure the app as per our needs. Overall great, knowledgeable, friendly customer service and the app is performing great!
Thank you! We very much appreciate you taking some time to share this with others. We're glad to hear that your experience with Intuitive Shipping has been such a positive one and that you've been getting help when it's been needed. We hope that you'll reach out again should the need arise in the future. Chelsey and our entire support team are on hand to help! Best regards, Ron Anderson Customer Experience Manager
May 5, 2024
We’ve been using Intuitive Shipping for good while after switching from Smart Boxing. Intuitive shipping is user friendly & we can’t see enough thanks to the team for their reliable support over the years. They are quick to respond to questions and provide solutions that are very effective. Thank you gentlemen for the convenience of early morning calls and for supporting our business as we evolve. Fr - Old to New Furniture & Decor
Thank you for sharing this! We're happy to hear that Intuitive Shipping has been helping you succeed with shipping and that you've been able to take advantage of our one-on-one appointments whenever you need assistance! Please don't hesitate to reach out again should the need arise. We're here to help! Best regards, Ron Anderson Customer Experience Manager
May 2, 2024
This is our favourite shipping app on the Shopify app store. We selected this app after testing several shipping Shopify apps since 2020. The user interface is simple to configure and is equipped with flexible cost adjustment options. It has been a great experience of using this app for the last 4 years. We have two DHL accounts and Intutitive Shipping seamlessly integrates with both our DHL accounts. It accurately calculates shipping rates, inclusive of all DHL account surcharges and local state taxes for both the DHL accounts and displays the lowest one for the given shipping weight at checkout. We weren't able to integrate both our DHL accounts in other non-DHL shipping apps we tested. The smart boxing feature helps us to select the smallest DHL package size based on the product dimensions. Besides being greener shipping, this also lowers the shipping cost thereby leading to a higher conversion rate. Their customer support is awesome. We areable to immediately book a 30 mins call to troubleshoot any configuration issues and then receive a quick email follow-up.
We very much appreciate you taking some time to share this with others. We know you have a choice. We're very happy that you chose Intuitive Shipping 4 years ago and have continued to work with us and take advantage of carrier rates features like SmartBoxing. Our support team is always here to lend a hand should you run into any concerns or just have a simple question, so please reach out again when the need arises! Best regards, Ron Anderson Customer Experience Manager
April 30, 2024
Intuitive has been a godsend for our small business. We tried dozens of other apps before finding Intuitive. Intuitive is the only shipping app on Shopify App Store that has the capacity to allow us to build the complicated shipping scenarios and rate blending that we require. Not only does Intuitive have dozens of options for customization - they also offer fantastic customer service. Their nearly always available support staff are extremely knowledgable, friendly and dedicated - working right along side us to solve complex issues. Chelsey and Michael, two team members we regularly work with have gone above and beyond to support our business. Their assistance and insight has been invaluable and they are the reasons we have a seamless check out and shipping and boxing process today. They have spent dozens of collective hours with us helping us build out our customizations, even staying overtime and working well beyond the scope of our scheduled call. No other Shopify App offers this level of service and support. For all your shipping needs, Intuitive is the answer.
Amazing! Thank you for taking time to share this thoughtful review and recommendation. We've very happy that you found us and we're glad to hear your experience with Intuitive Shipping has been so overwhelmingly positive. Chelsey, Michael and our entire support team are here to help again whenever the need arises! Best regards, Ron Anderson Customer Experience Manager
April 25, 2024
This app is by far the best I've ever used. When I didn't understand the set up - they walked me through every step. When I needed to make changes over a year later, they again responded almost immediately with the solution. The best part, is that they didn't have to "fix" anything - it was just pointing me to the answer, or clarifying things. Can't recommend this any higher - Simply the Best Shipping solution I've used.
Wow, thank you for the recommendation! We know you have a choice and we're very happy you chose Intuitive Shipping. We appreciate your feedback, especially your comments on returning to the system after an extended period. One of the benefits of Intuitive Shipping is that you can set it and forget it. But we know shipping needs can change and evolve over time. When that happens, our team's priority is to make sure you feel confident and comfortable making changes that maintain or enhance, not disrupt, your business. It's great to hear that that's been your experience. Please don't hesitate to reach out again if you need to make further changes, or even if you just have a simple question. Best regards, Ron Anderson Customer Experience Manager
April 25, 2024
Intuitive Shipping has an incredible amount of functionality, which means it's a powerful tool and suitable for all business types, but it also means it can be a bit overwhelming to navigate if you're not savvy with shipping apps. I contacted their customer support before using the app to see if they could help navigate this, and they literally took us through step by step to get shipping configured for 68 stores, and were even able to jump in and configure most things for us. They took all the stress out of getting shipping sorted for us, which made launching our website infinitely easier. The customer service can not be faulted, they were patient and friendly and very very responsive. They're quick to resolve any technical issues, and they are helpful with troubleshooting configuration issues as well. Highly recommend!
We very much appreciate the recommendation and high praise - thank you! It's great to hear that our team was so helpful with all of your setups and that it gave you the confidence to get up and running. We appreciate your feedback on Intuitive Shipping. Our system can handle just about any situation you can throw at it, and we know there can be challenges learning a new system. That's why our team is so committed to walking you through any questions or concerns that come up. Please don't hesitate to reach out to us again should the need arise. Best regards, Ron Anderson Customer Experience Manager
April 25, 2024
We've been using this app for months, and it does deliver. And whenever we run into something trying to improve the user-experience, i.e. adding new scenarios, etc. the tech team is quick to respond and super helpful. Kudos!
Amazing! Thank you for taking time to share this. We're glad to hear Intuitive Shipping is having such a positive impact and that you're getting the help you need when it's needed. We know Intuitive Shipping can do a lot, so our team is always here to walk you through setup changes and technical issues if they come up. Please reach out again when you need us! Best regards, Ron Anderson Customer Experience Manager
April 18, 2024
I really appreciate the support team of this app. Any time I have had an issue, they have been prompt to figure it out with me.
Thank you for taking a few moments to share this! Our team appreciates the kind words. Please don't hesitate to reach out should the need arise. Best regards, Ron Anderson Customer Experience Manager
April 16, 2024
The team at Intuitive have been extremely helpful in getting us up and running with our complicated shipping scenarios. They were always available to help answer our (many) questions and even followed up with us multiple times to make sure everything was running smoothly. We've only been using the app for a month or so but have had zero issues with integrating it into our Shopify checkout. Would definitely recommend.
We very much appreciate your recommendation! It's great to hear that Intuitive Shipping is helping you manage your shipping requirements so effectively and that you're able to get the support you need when it's needed. Our team is always here to help, so please don't hesitate to reach out to us! Best regards, Ron Anderson Customer Experience Manager
April 16, 2024
Super supportive team, app works perfectly for our store with all sorts of twists and turns in how we calculate shipping. Highly recommended app if you need custom shipping rates for your operation.
Thank you for the recommendation! We're happy to hear that Intuitive Shipping is helping you manage the complexity with your shipping requirements. Please be sure to reach out to our support team again if you have a question or run into an issue. Best regards, Ron Anderson Customer Experience Manager
April 9, 2024
I can't say enough good things about this app and the team behind it. I'm using it on two completely different high-volume sites that have very complicated shipping scenarios (several). This app handles it all. And does it well. Even better than the app is the support team behind it. Quick to help, and incredibly knowledgeable. I don't fully understand how they make it all work, but knowing they're there is a relief. I highly recommend this app based on my experiences over the past few years. And the customer service is the best I've experienced. When an app makes me look good to my clients, it's a win for everyone.
Thank you for the recommendation! We appreciate you taking a few moments to share your experiences with Intuitive Shipping so others can make an informed decision. It's great to hear you're getting outstanding support from our team and that our system is handling your shipping setup so effectively. Our team is always here to help, so please don't hesitate to reach out to us whenever the need arises. Best regards, Ron Anderson Customer Experience Manager
April 5, 2024
The app offer robust features allow for customization that perfectly aligns with my business requirements. Whether it's setting up complex shipping rules or configuring rates, Intuitive Shipping offers unparalleled flexibility and reliability. What truly sets Intuitive Shipping apart, however, is their exceptional customer support. From the moment I reached out with a question, I was met with nothing short of professionalism and dedication. Their support team is incredibly knowledgeable and goes above and beyond to ensure that all my questions are not only answered but also thoroughly understood. They take the time to provide personalized assistance, walking me through any challenges I encounter and offering valuable insights to optimize my shipping strategies. It's evident that they genuinely care about their customers' success and are committed to fostering long-term partnerships.
Thank you for taking time to leave this thoughtful review. We appreciate the very kind words about our support team, and it's so great to hear that Intuitive Shipping is capably handling all of the complexity with your shipping setup. If you have any further questions or run into any issues, please reach out. We're here to help! Best regards, Ron Anderson Customer Experience Manager
April 4, 2024
We love this app. We also have been extremely pleased with Chelsey Soper. She has been great with helping to get us set up and add different scenarios. It is a breath of fresh air to build rapport with someone in a company versus having to explain things over and over.
Thank you for taking a few moments to share this with others! It's great to hear that you've been getting the help you need from Chelsey, and that your experience with Intuitive Shipping has been so positive. Please don't hesitate to reach out should you need our help again! Best regards, Ron Anderson Customer Experience Manager
March 28, 2024
The intuitive shipping app is amazing! Their support team is really great as well. Thank you for all the assistance.
Thank you! We're so happy to hear your experience with Intuitive Shipping has been so positive and that you're getting help when it's needed. Our support team is always here whenever you have a question or run into an issue. Please don't hesitate to contact us again! Best regards, Ron Anderson Customer Experience Manager
March 28, 2024
Great customer support. Quick to reply and help us navigate questions which required customized support. Highly recommend!
Thank you for the recommendation! We're very happy to hear that you're getting the support you need when it's needed. If you have any more questions or run into any challenges, please don't hesitate to reach out. We're here to help! Best regards, Ron Anderson Customer Experience Manager
March 28, 2024
So far, Intuitive Shipping really delivers. I'm extremely pleased with how responsive / knowledgeable the customer service team is (thanks Paul!). We went from test mode to live today and had a little issue with rate blending that Paul solved in a heartbeat. The app is robust and does what it says, with a user-friendly interface. I cannot say I'm looking forward to launching markets and multi-currency but I know there's a team to assist me in the process, and that alone is a win! Thanks again.
Amazing! Thank you so much for sharing this. Our entire team appreciates your kind words. We're happy to hear that Intuitive Shipping is capably handling the complexity with your shipping requirements and that Paul has been there to help you overcome any challenges. Paul and our support team are here to help should the need arise again. Best regards, Ron Anderson Customer Experience Manager
March 27, 2024
The app has provided flexibility we did not have before, and which does not come natively in Shopify. The support team is very helpful. Michael in particular has taken on my specific account and become intimately familiar with our requirements. He been a tremendous help translating those requirements into the Intuitive platform.
We very much appreciate you taking time to share this. It's great to hear that Intuitive Shipping is having such a positive impact, and that Michael has been there to walk you through the setup process. Michael and our entire support team are here whenever help is needed or just to answer questions you might have. Please don't hesitate to reach out! Best regards, Ron Anderson Customer Experience Manager
March 23, 2024
Absolutely love this company, their employees, and their customer service. They can help me figure out any shipping issue and I so appreciate them!
Wow, thank you!!! We love helping! Our team's top priority is to ensure you have the best possible experience with Intuitive Shipping, and it sounds like that's been the case so far. We know you have a choice and we're very happy you chose us! Please don't hesitate to reach out to our support team should you need us again. We're here to help! Best regards, Ron Anderson Customer Experience Manager
March 21, 2024
Worth every penny if you deal with unusual shipping scenarios, Paul was extremely helpful getting us set up how we needed, going above and beyond to make sure we didn't make any compromises.
Thank you for this! It's great to hear that Intuitive Shipping is managing the complexity with your shipping so effectively and that you're getting support from our team when it's needed. Paul and the rest of our team are always here to help should the need arise. Please don't hesitate to contact us! Best regards, Ron Anderson Customer Experience Manager
March 21, 2024
The app works perfectly for our complex shipping needs. It was very easy to setup and configure shipping settings and the support team was incredibly responsive to the questions that I had
We're very happy that Intuitive Shipping is helping you manage the complexity with your shipping and it's great to hear that you're getting the help you need when you need it. Thank you for taking a few moments to share this with others! Please don't hesitate to reach out to our team if you get stuck on something or just have a question about Intuitive Shipping. Best regards, Ron Anderson Customer Experience Manager