Intuitive Shipping
The shipping solution for serious sellers.
Rating
4.9
feedback
461
chart
#544
All reviews
Rating Breakdown
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Dec. 19, 2022
Always answers within a reasonable amount of time and here to resolve any issue that may arise. (Which is mostly some setting in shopify)
Thank you for your review! We appreciate you taking some time out of your day to share this, and we're happy to hear our support team is helping you through any issues that come up. If you do have any questions about Intuitive Shipping or if you run into any issues in the future, we're here to help! Best regards, Ron Anderson Customer Experience Manager
Dec. 19, 2022
Really great app. Easy to use and full of features. Support is fantastic and answer all questions in good time. Our business in the UK is a little complicated and we have time and day based requirements that this app handles well. Would certainly recommend.
We really appreciate you taking some time to share you experiences with Intuitive Shipping, and we're happy to hear you're getting the support you need to manage your complex shipping setup effectively. Thank you so much for the recommendation! Best regards, Ron Anderson Customer Experience Manager
Dec. 12, 2022
Game changer! This app addressed all of my frustrations with Shopify shipping and the customer service is unparalleled! Signed up for the 1/2 hour one-on-one introduction which was extremely helpful and was amazed how quickly I got a response to my questions when setting up the app. Really impressed with the app and the support. Thank you, Intuitive Shipping!
Amazing! Thank you for this. We're so happy to hear you got the most out of our one-on-one demos and that you're getting any additional support you need in a timely fashion. If you do have any concerns or questions down the road, please don't hesitate to reach out to our support team. We're here to help! Best regards, Ron Anderson Customer Experience Manager
Dec. 9, 2022
This app is super practical and straight forward to set up. Their team is very helpful and quick to respond. Their articles are also super helpful.
Thank you for sharing this and helping others to make an informed decision. We know that shipping can be complex and that Intuitive Shipping can handle a lot of different requirements, so it's great to hear that you've loving our user-friendly interface. We're happy to hear you're taking advantage of our help center and its in-depth, step-by-step articles. If you do have any questions about the app or if you get stuck on something, know that our team is here to help! Best regards, Ron Anderson Customer Experience Manager
Dec. 9, 2022
We have been using Intuitive Shipping for a number of years now. Their interface and rule set up is as complex or simple as you need it to be, it's always great to have the option. In addition to their great product is their support team. They really care about helping you every step of the way. Their responses are timely and thorough which is exactly what we want in a service. If you need a shipping app, consider Intuitive Shipping!
Thank you for sharing this! We know that every business has different shipping needs, and we're confident Intuitive Shipping can handle just about anything you can think of. We're happy to hear our support team has been so helpful through the setup process. We'll continue to be here if you run into any concerns or even if you just have a question about the app. Thank you so much for the recommendation! Best regards, Ron Anderson Customer Experience Manager
Dec. 7, 2022
First of all I want to start by saying that this app does exactly what it promises to do, if you ship items in multiple boxes and need to plan the shipping rates accordingly then this the app for you, with dimensions, etc. Secondly, they have an unlimited free trial in 'test mode'. You can take as long as you need to set everything up without worrying about your trial expiring - your trial only kicks in once you actually activate everything. I don't think you'll find this anywhere else. Lastly, the customer support is simply unbelievable. Whenever I had a question setting up the app, within minutes I would get at reply with details. If I had to follow up, once again a reply within minutes. Huge shoutout to both Dylan and Paul!
Wow, thank you for this amazing review! We're so pleased to hear your experience with Intuitive Shipping has been overwhelmingly positive so far and that you're taking advantage of our accurate dimensional shipping features. Thank you mentioning our unlimited testing mode option. We want to make sure you are fully confident with your decision before going live, and that you don't feel pressured to complete something that has such an immediate impact on your business. And of course we're thrilled to hear that you're getting the support you need when you need it. Dylan, Paul and the rest of our team are here whenever you have a question about Intuitive Shipping or run into an issue. Best regards, Ron Anderson Customer Experience Manager
Nov. 18, 2022
The customer service was amazing. Everyone I spoke to was so helpful and patient with me. I highly recommend them!
Thank you for the recommendation! It's great to hear you're getting the help you need from our team. We're here if you have any other questions or if you run into any concerns. Best regards, Ron Anderson Customer Experience Manager
Nov. 17, 2022
My company just launched a new version of our ecommerce site on Shopify and Intuitive Shipping is one of the apps we chose. The support has been stellar and the app works really well allowing us to set up our own unique shipping rules. We are also using ship station and it works beautifully for pulling in live rates to the site. Love this app!
Thanks for sharing this! We're happy to hear you're taking advantage of our ShipStation integration, and that you're getting the help you need from our support team. We know you have a choice, so thank you for choosing Intuitive Shipping! Best regards, Ron Anderson Customer Experience Manager
Nov. 5, 2022
We have been using this app for some time now and it has been a real lifesaver. We ship a lot of products that have restrictions and cannot be shipped by air, no problem, we only have to add a tag to the product and it will restrict the shipping choices to the allowed method. We aren't using true cubic shipping but we have set up scenarios where we tag products that are light but bulky so that it calculates the shipping using different package sizes thereby returning a more accurate shipping charge. In short, its very versatile and has allowed us to stop loosing money on bulky items without having to pad weights. I also really like the fact that it is easy to troubleshoot errors because you can see any instance where no rate was returned and see the reason for the error (missing product weight, invalid zip code, etc.) The support has also been very good.
Thank you for sharing this thoughtful and detailed review, and for helping others with similar shipping requirements make an informed decision. We know you have a choice, and we're happy to hear that Intuitive Shipping is giving you everything you need to manage your complex shipping requirements and save you money. Our support team is always here if you need help with anything, so please don't hesitate to reach out. Best regards, Ron Anderson Customer Experience Manager
Nov. 4, 2022
Amazing Support, great app and works without problems! I moved from their other app to this newer version and support worked with daily to get everything moved over correctly. Thank you so much.
Thank you for sharing this. We're glad to hear you have been successfully migrated to Intuitive Shipping. We hope you take advantage of Intuitive Shippings more robust and complete feature set. If you have any questions, or if you run into any concerns, please reach out to our support team for assistance. We're here to help make your transition is as smooth and seamless as possible. Best regards, Ron Anderson Customer Experience Manager
Nov. 2, 2022
Intuitive Shipping has been an absolute game changer for us when it comes wot shipping rate calculation while also make the lives of our fulfillment team easier by virtual packing each and every order into its respective box. Highly recommend them! Service is also incredible, I've never not had them respond within just a few hours on supports inquiries. 10 out of 10!
Thank you so much for this! We're so happy to hear that your experience with Intuitive Shipping has been so overwhelmingly positive, and that you are getting the full benefit of our SmartBoxing™ packing system. Our team is always here if you run into any concerns or if you just have a question. Best regards, Ron Anderson Customer Experience Manager
Oct. 19, 2022
This app is the ONLY solution to calculated carrier rates matching the rates paid by the customer through Shipstation I have found that works. Support is top notch and they cover virtually every use case you could possibly want. Amazing!
Wow, thank you for this! We're so happy to hear you're taking advantage of our integration, and that everything is working as expected. We're here to help if you do run into any concerns, or if you just have a question. Best regards, Ron Anderson Customer Experience Manager
Oct. 13, 2022
The service this company provides is top notch, I'm very impressed by how knowledgeable and prompt their service team is. This app handles all our complex shipping requirements.
Our team takes immense pride in making sure you're completely satisfied with Intuitive Shipping, so it's great to hear that your experience thus far has been so positive. We're glad that we're able to handle the level of complexity that you need, and we're here if you get stuck or have any questions at any time. Best regards, Ron Anderson Customer Experience Manager
Oct. 12, 2022
Love this app! Searched and tested several shipping apps and this one is the best by far. The support is amazing! Have 4 Shopify stores and each one is getting this app installed.
Thank you for taking a few moments to share this. We really appreciate it! We know you have a choice, and we're glad you were able to do your due diligence to make sure it was the right one. We look forward to working with you on each of your stores. Best regards, Ron Anderson Customer Experience Manager
Oct. 11, 2022
Talk about stellar customer service. From onboarding to setup and troubleshooting, the team at Intuitive Shipping is on it. Any questions we've had while setting up our new shipping rates were answered quickly and thoroughly. We're quite pleased with how robust the app is and the customization it allows us that shopify does not. Thank you for your entire teams help!
Thank you!! We're so happy to hear your experience with Intuitive Shipping has been so overwhelmingly positive, and that you're taking advantage of of all the customization features. If you need us for any additional questions or concerns, our team is here to help! Best regards, Ron Anderson Customer Experience Manager
Oct. 9, 2022
Shipping is complicated for stores with lots of products, lots of packaging and global shipping. Intuitive helps make sure that what your customers are paying for shipping lines up with the actual costs your store pays to ship their packages. The setup is involved and took us a while to setup, but the support from Intuitive has been absolutely first rate. They helped us get it up and running and to help us sort out any issues along the way. Truly, the support could not have been better.
We're so happy to hear you've been getting the support you needed to get Intuitive Shipping set up confidently and correctly. Thank you for sharing this so that others with similar shipping complexity can make an informed decision. Best regards, Ron Anderson Customer Experience Manager
Oct. 4, 2022
I have to say the customer support on this app is a 10/10. Very responsive and very helpful. What is nice is the app gives us the ability to add a line of text for each shipping option to let the customer know the time frame for delivery.
Thank you for the high praise! It's great to hear you're taking advantage of the custom description feature in Intuitive Shipping. We agree, it's a great way to keep customers informed and set their expectations for shipping. If we can assist with anything else, please don't hesitate to reach out to our support team. We're here to help! Best regards, Ron Anderson Customer Experience Manager
Sept. 26, 2022
Incredible support. Ran into a problem due to the very large amount of collections in our store. They helped me fix the issue. The app is very easy to use and set up once you spend a bit of time to understand how it works. It's fast and flexible to obtain shipping rates for any type of business.
Thank you for taking a few moments to share your experiences with Intuitive Shipping. We know you have a choice, and we're glad to hear your experience has been such a positive one. If we can provide any further assistance, or if you have any other questions, please don't hesitate to reach out to our support team. Best regards, Ron Anderson Customer Experience Manager
Sept. 8, 2022
An incredibly comprehensive app that deals with shipping and carriage pricing options. Thankfully backed up by a responsive and helpful team that get you setup and running with minimal headache. Only had a couple of minor questions since setup, but again, quick and responsive support received each time.
Thank you for sharing your experience with Intuitive Shipping. We're happy to hear it's been such a positive one, and that you're getting the support you need when you have questions. Please don't hesitate to reach out if you require any further assistance. We're here to help! Best regards, Ron Anderson Customer Experience Manager
Sept. 7, 2022
Perfect app for Shipping. Very rich in features. Highly customisable. Perfect and prompt support by Dylan. Thank you
We appreciate you sharing this, and we're glad you got the support you needed from Dylan. If you have any other questions or concerns, please don't hesitate to reach out to our support team. Best regards, Ron Anderson Customer Experience Manager