Maison Baum review for Inventory Planner Forecasting
May 23, 2023
The app itself is helpful, but I've never seen slower support. After our trial phase I wanted to sign up as paying customer and could not log in due to a technical issue being redirected constantly to the "end of trial" phase page. No replies whatsoever from the support. Not what you expect from such an app.
Hi Maison, Thank you for your feedback, I'm really pleased you find the app useful and you're looking to migrate from your trial to use the app as a paid-up customer. Regarding the slow response times, due to your location, you were connected with one of our representatives in the UK. Looking at your conversation history your last message was late in the evening our time so she had finished work for the day. Since then we've reached out a few times, but have heard nothing back. Off the back of this review, my colleague has reached out again, hoping to make contact. Hopefully we can connect with you as we'd love to welcome you as a customer and see you grow and thrive on Inventory Planner. Tom (Inventory Planner by Sage)
Inventory Planner by Sage: Boost Sales & Reduce Stockouts