Altenew review for Inventory Planner by Sage
Jan. 28, 2025
We have used Inventory Planner for years and were big fans of the tool. It has helped us with inventory forecasting in the past. Over the last few months, we have had significant challenges with Inventory Planner API with Shopify, and our data has been intermittently been syncing in Inventory Planner. For example, our last sync was Jan 13, 2025. This syncing issue has repeatedly happened over the last quarter of 2024 into 2025. This has disrupted our analysis and forecast planning. We believe the Inventory Planner is working on a solution on updating their API to Shopify, but its not clear to us when this will be fixed and help our team with. We would love to keep working with Inventory Planner if they can provide a stable API with Shopify.
Hi there, Thank you for your feedback and for being a long-time user of Inventory Planner. We understand how frustrating sync issues can be, and we really appreciate your patience while we worked on a solution. The issue was caused by Shopify moving to a new system, GraphQL, and no longer supporting the old system (REST API) that our connector was built on. This change made it harder for us to resolve the issue quickly, but we’ve since put in a fix, and the sync is now working reliably. If you have any questions or need more help, our support team is always here for you! Kindest regards, Ade Inventory Planner by Sage Team
