Modkat review for Inventory Planner by Sage
July 9, 2025
Stuck Paying for a Product We Can’t Use We’ve been with Inventory Planner since before Sage acquired them—back when the platform was lean, reliable, and backed by great customer support. After the acquisition, our subscription cost was increased threefold. In early 2025, after renewing our annual subscription, we transitioned to a 3PL that Inventory Planner had no integration with. Despite reaching out promptly to explain the situation and explore solutions, support offered nothing viable. As a result, we could no longer use the software. We requested a refund for the remainder of the contract, but they refused. We’re now stuck having paid for eight months of a product we can’t use. Support acknowledged the issue but hid behind policy instead of making any good-faith effort to help. If your business values fairness, transparency, and customer service, we strongly recommend looking elsewhere.
Hi there, Thanks for sharing your experience—I'm sorry to hear things haven’t gone as hoped. We understand how disruptive a platform change can be, especially when it affects your ability to use Inventory Planner as intended. When your team transitioned to a non-native connection, our support team outlined several options, including a referral to a trusted partner who builds custom integrations and our Early Access ACSV feature. ACSV (Advanced CSV) allows you to connect Inventory Planner to virtually any tech stack, even if we don’t have a native integration—by syncing your data through a flexible, customizable file format. Although your business was not interested in these suggested solutions, we believe ACSV continues to present a promising option moving ahead. We do our best to be transparent about what’s possible and what’s covered under our terms—and while we weren’t able to offer a refund, we’re still here to support you in making the most of your subscription. Please feel free to reach out to your Account Manager if you'd like to reconnect. Kindest regards, Ade Inventory Planner by Sage Team
