ergoPouch Chile review for Inventory Planner by Sage
Sept. 17, 2025
I had a very bad experience with their customer service. I needed help reinstalling the app and was ready to pay for the monthly subscription, but I was told that my company was too small for their service. They explained that they had changed their “business model” and are now focusing only on much larger companies. I was advised to contact them again once I reach more than 1 million dollars in annual revenue, and only then they would be happy to help. It was really disappointing to have the door shut in my face like that. They should clearly state these conditions on the App Store so smaller businesses don’t waste their time.
Hi there, Thank you for taking the time to share your experience. I’m truly sorry to hear how disappointing this was for you, and I want to acknowledge the frustration you’ve described. We genuinely appreciate your past business with us, and it’s never our intention to make anyone feel shut out. As Inventory Planner continues to grow, we’ve had to make some difficult decisions around our pricing model. These changes reflect the ongoing investment we’re making in the platform, adding new features, optimising performance, and expanding the support we offer to ensure the best possible experience for our customers. That said, we appreciate this change may have felt disappointing, and we’re truly sorry for any frustration it caused. Your feedback about clearer communication on the App Store has been heard, and we’ll be reviewing how we can make those criteria more visible going forward. Thank you again for your honesty—it helps us improve, and we wish you every success with your business. Kindest regards, Ade Inventory Planner by Sage Team
