Parker Clay review for Inventory Planner Forecasting
Dec. 20, 2022
Held hostage on a 12 month contract with Brightpearl on this Inventory Planner app, was paying about $300/month and they jacked it up over $600/month and required us to sign a 12 month contract. All this during our busiest time of year here in Q4, and threatened to shut down our account if we didn't renew even with asking to push the renewal to January 2023. Software isn't bad, but the service and sales tactics are the worst I have ever expierenced with a software company. Be warned and Brightpearl/Sage, really disappointed in the way you treated us on this and gave us no other option. -Ian, Co-Founder & CEO To Further my response in response to your response Tom, you are actually making it worse by responding the way you have. There was no "free access through December" we have still been paying monthly at our more reasonable rate of $300/month, and you told us about our price increase right at the Q4 window, and still to this date havent given us a great answer into your complicated formula as to how you increased our price the way you did. We were told if we didn't sign a new contract in December that you would revoke our access to the software, so please don't try to and manipulate the way this all happened. Hand's down one of the worst experiences we have had with software, and your response is making it worse. My recommendation, just be honest and authentic with something like, "Sage bought BrightPearl, BrightPearl bought IP, and someone made a poor business decision to hold businesses hostage in their busiest time of year since they would have no other option, happy holidays"
Hi Parker, Thank you for your feedback, I'm sorry to hear that it's not more glowing however. To give you a view from our perspective, we advised you that we were changing our pricing structure and gave you the option of getting in 'under the wire' before the new model came into effect, but unfortunately we didn't hear from you and the date passed. pricing model offered lower pricing if done by date. You expressed concern about ensuring you had Inventory Planner over Black Friday and Cyber Monday as it is your busiest time, and we were sympathetic to your situation so gave you free access through December so you could focus on your Sales. Moving to December, you were reluctant to sign a new contract starting this side of January so we agreed for to you to sign a new one beginning next year, which brings us up to date. I feel we've been fair and supportive which is why we were caught off-guard by your review. We would love to discuss it in more detail, so please reach out and we can get a call scheduled. Thank you, Tom (Inventory Planner)
Inventory Planner by Sage: Boost Sales & Reduce Stockouts