iPacky | Pick Pack & Fulfill
The reviews are overwhelmingly positive and consistently praise iPacky for improving packing, picking, and fulfillment workflows. Many merchants say it reduces mispicks, packing mistakes, and overall human error, while also making operations faster, more organized, and easier for teams to follow. Reviewers frequently mention useful features such as bin locations, barcode scanning, pick lists, packing slips, inventory tracking, analytics, and integrations with Shopify and other tools like Sendcloud. Several businesses also note that the app is especially helpful for training new staff and adapting to both simple and more complex warehouse workflows. Customer support is one of the strongest recurring positives in the reviews. Users repeatedly describe the support team, especially David, as fast, friendly, knowledgeable, and willing to go above and beyond, including making custom changes or adding features based on merchant needs. The main negatives are relatively minor: a few reviewers mention that the UI/dashboard can feel clunky or less visually polished, and there is sometimes a learning curve during setup. Overall, the feedback suggests that iPacky is highly effective and reliable, with excellent support outweighing the small usability drawbacks.
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iPacky has helped us improve our work flow and decrease mispicks/miships. We have only been using it for a couple weeks - and we are going to fully onboard our process with it. Any time I have had issues, the support team over there has been super responsive.
Thank you! Glad iPacky is already cutting down mispicks and mis-ships after just a couple weeks, that's exactly the kind of impact it's built for. We are excited to see it fully rolled into your workflow, and our team's here whenever you need a hand along the way.
We’ve had such a great experience with iPacky, both in terms of the software itself and the support we’ve received from David. The support is honestly exceptional. Whenever we reach out, we generally receive a response within a few hours, and the replies are always friendly, helpful and thorough. David really goes above and beyond to assist...even taking the time to do his own research when something falls outside the obvious answer, rather than simply sending a generic response. As for iPacky itself, we absolutely love it. It’s clear that a lot of thought has gone into the system and the different settings available, allowing us to adapt it to suit the way our business operates. The dashboard is also incredibly useful for monitoring how efficiently our packers are working and giving us far better visibility over our packing process. Most importantly, since implementing iPacky, our packing error rate has dropped to around 0% of what it was previously (obviously ;)). That has made a massive difference to our business, saving us money on refunds, replacements and the general cost of human packing errors. Overall, iPacky has been incredibly worthwhile for us. It has improved our processes, reduced errors and given us much better oversight of our packing team...all while being backed by fantastic customer support. We genuinely love the system and would absolutely recommend iPacky to other businesses.
Thank you so much for this incredibly detailed and kind review. Cutting your packing error rate close to zero is the outcome we build iPacky for, and it's great to hear the dashboard is giving you real visibility into your team's efficiency too. Thanks for recommending us, it means a lot.
We have been using iPacky for 12 months, and have to recommend it. It was very easy to implement and whenever we have had a question the support has been perfect. The warehouse team have been easy to train using it
Thank you for a full year with iPacky! It's great to hear the warehouse team picked it up quickly. If any questions come up down the line, our support team is always here.
We have been using iPacky for 18 months, and have to recommend it. It was very easy to implement and whenever we have had a question the support has been perfect.
18 months of consistent use is the best kind of feedback, thank you for sharing it.
Usiamo iPacky ormai da tempo e ne siamo davvero soddisfatti. Quello che ci ha colpito di più è quanto abbiano pensato a fondo a tantissime casistiche reali, anche quelle più particolari, che spesso altri strumenti trascurano. E quando serve una mano, il supporto è rapido, competente e sempre disponibile. Consigliato senza esitazioni!
Grazie mille per queste belle parole! Per noi significa molto che abbiate notato quanta attenzione dedichiamo ai casi particolari e agli scenari reali, non solo alle funzioni di base, è esattamente questo il nostro obiettivo. Il nostro team è sempre felice di aiutare quando emerge qualcosa di specifico, e vi ringraziamo per averci consigliato con così tanto entusiasmo.
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