Ai Web Accessibility ADA WCAG
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Does the job very well and exceptional support from the team
This app makes accessibility compliance simple and effective .The accessibility tools integrate seamlessly with our theme and work exactly as expected.
A reliable solution for improving accessibility and creating a better experience for all customers.
This app provides powerful accessibility tools without affecting store performance.The AI-generated alt text and accessibility fixes are incredibly helpful.We especially appreciate the detailed compliance scans and real-time insights.A reliable solution for creating a more inclusive shopping experience.
Terrible app. Can't get the widget to work. The support is bots, which can't really help. The bot tell you the support staff is not available and ask for your email, and then the bot get back to you via email. There are no documentations or videos to explain about the set up. I also have Alt Text credit (300), but when I try to use them I get an error that I don't have credit. Very unprofessional. I would give it zero stars if I could.
Why We Have Exiled the "Isonomy" App We recently made the decision to remove the Isonomy accessibility widget from our storefront. We believe our customers deserve to know why: A Principled Stand: This app was originally a free tool designed to help disabled individuals and protect small store owners. Following a recent buyout, the "spirit of service" was traded for a pay-to-play scheme. Documentation that was once public is now gate-kept behind forced sales meetings and Calendly invites. Predatory Pricing & Ghost Users: The pricing model shifted overnight from free to a monthly fee plus nearly a dollar per user. We immediately noticed impossible spikes in "widget users"—claiming 700 people were using the tool during periods where our site traffic didn't even come close to those numbers. We refuse to participate in a system that appears to inflate data to justify exploitative billing. Broken Development: Despite marketing "new features" like custom triggers, the software is fundamentally flawed. Even when setting a custom trigger, the original icon remains un-hidable—rendering the customization useless. We believe this reflects a move toward incompetent, outsourced development driven by executive greed rather than user experience. Privacy & Ethics: We suspect these "Free ADA Audits" and tracking widgets may serve as fronts to monitor sites for non-compliance, potentially creating a database for future litigation. We will not allow our site to be a part of that ecosystem. WAR for the ADA: We are choosing human connection over predatory code. We can see right through these tactics, and we choose to exile them from our business.
Hi there, Thank you for taking the time to share your feedback. We take all reviews seriously, and we'd like to address a few points for clarity. In regards to pricing – Isonomy has always had a very generous free tier, and our pricing is very clearly outlined before installation. We have not had a "buyout" – our team is still the same, and our mission to make accessibility affordable for Shopify merchants has not changed. In regards to widget user counts – these are very accurately tracked based on unique visitors who have interacted with the accessibility widget on your storefront. We would be happy to take the time to explain to you how this data is collected and verified. We have no reason to inflate these numbers – we are trying to build trust, not break it. In regards to the custom trigger feature – we appreciate this technical feedback and would have loved the chance to work through this issue with you. Our support team is always available and will respond within hours. The idea that we are using audits to build litigation databases is simply not true. We are a software company and are dedicated to helping merchants achieve compliance – full stop. We are sorry that we were not given the chance to work through these issues before this review. Our door is always open if you would like to reconnect. Best regards, The Isonomy Team
I had a display issue at first, but support fixed it within hours. The accessibility tools look clean and professional.
Toller Support, sehr schnell und hilfreich.
Vielen Dank für Ihr tolles Feedback! 🙏 Es freut uns sehr, dass unser Support schnell und hilfreich für Sie war. Wir schätzen Ihre Unterstützung wirklich sehr! 🌟
Laiba, Abdul, Fatima were very helpful and the app is wonderfully priced!
Thank you for your wonderful feedback! 🙏 We're glad to hear that Laiba, Abdul, and Fatima were able to assist you, and we’re happy you find the app well-priced. Your support truly means a lot! 🌟
very great service from Tehreem Mumtaz . very fast and very good!!! reccomended app for everyone!!!
Thank you for your wonderful feedback! 🌟 We're glad Tehreem was able to provide you with fast and great support. Your recommendation means a lot to us! 🙌
Great App and good support by Lauren
Thank you for the great feedback! 😊 We're glad you’re enjoying the app, and happy to hear Lauren was able to support you well. We're always here if you need anything! 🙌
"Accessibility Statement copy provided" is not true. They do not provide such copy.
Sorry to hear that. Please reach out to our live chat support — they’ll assist you in setting up the accessibility statement.
Nimra was very helpful with setting this up. She even did a live google meet with me which no app ever does. Very excited to have this on my store.
Thank you so much for your amazing feedback! 🌟 We're thrilled to hear that Nimra provided such hands-on support — including a live Google Meet!
Lauren, Thanks for the support and all the detailed guidance on how to implement and access the App
Thank you for your kind words! We're so glad Lauren was able to provide the detailed support you needed. Your appreciation means a lot, and we're here whenever you need further assistance! 😊 😍
Working with March was such a relief as a non-technical client. She explained everything so clearly and made sure I was comfortable with every step. The whole team has been fantastic, but March really stands out with her dedication and kindness. Thank you!
Thank you for your kind and thoughtful review! We're so glad to hear that March made your experience smooth and stress-free. She truly cares about each client’s comfort and success, and we’re lucky to have her on our team. We appreciate your trust in us and are always here whenever you need support! 😊
Irfan was very helpful and quickly walked me through the issue I was having. Great program and great support.
Thank you for the lovely feedback! 😊
Lauren was very helpful in setting up the app and guiding me throughout the journey. Definitely recommend this app for store optimization.
Thank you for the lovely feedback! 😊 We’re so glad to hear that Lauren was able to guide you throughout the process. 🚀 Your recommendation means the world to us! 🌟 Wishing you continued success with your store optimization. ✨
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