Jebbit: Quizzes That Convert for Shopify

Jebbit: Quizzes That Convert

Jebbit: Supercharge Your Shopify Store with Quizzes

Rating

4.8

feedback

89

Reviews

chart

#1,243

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    1%
  • Less than a month
    17%
  • Less than a year
    51%
  • More than a year
    27%

Reviews Summary

Jebbit, a Shopify App, has received a mix of positive and negative reviews from ecommerce merchants. On the positive side, users appreciate the app's ease of use in creating product quizzes, the exceptional customer support provided by the team, and the personalized assistance offered, including video tutorials and one-on-one guidance. The app is praised for its functionality, aesthetics, and the ability to enhance the image of businesses. However, some users have raised concerns about the high cost of the app, limited information on transferring quizzes to Shopify websites, and issues with pricing and flexibility. Despite the positive aspects, the negative reviews highlight the importance of cost-effectiveness, operational excellence, and customer-centric flexibility in choosing a quiz application for ecommerce stores.

Highlights

Ease of use in creating product quizzes and personalized assistance
Exceptional customer support and personalized guidance
High cost and pricing concerns
Limited information on transferring quizzes to Shopify websites
Importance of cost-effectiveness and customer-centric flexibility

Rating Breakdown

  • 5
    91% (81 ratings)
  • 4
    4% (4 ratings)
  • 3
    1% (1 ratings)
  • 2
    2% (2 ratings)
  • 1
    1% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 30, 2025

I was using Typeform but the features I needed (like a button) were locked behind an inaccessible paywall. I am so pleased with Jebbit—it does everything I need it to while being aesthetically pleasing and free, to boot. Really glad I found it. It improves the image of my business. Also, support is amazing. They sent along a whole video tutorial for me. Very helpful as a visual learner.

Using app

--

Total reviews

13

Average rating

4.9

2 / 5 Share

Dec. 8, 2023

Our engagement with Jebbit, regrettably, culminates in a 2-star rating, reflecting a journey marked by unmet expectations and inflexible service. Initially, we were drawn to Jebbit for its quiz tool functionality. Although it operated well, the value it added did not align with its high cost, especially considering the lack of significant impact on our conversion rates—a key selling point. Compounding our dissatisfaction was the pricing issue. When we were offered a discounted rate upon expressing our intent to leave, it raised concerns about the fairness of our initial pricing. The final straw, however, was Jebbit's response to our feedback and consideration of other options. Instead of demonstrating flexibility and understanding, Jebbit chose to quickly terminate access to our quizzes. This abrupt action during a critical decision-making phase felt counterintuitive and only solidified our decision to move on. In summary, while Jebbit's quiz tool is functional, the overall experience was marred by high costs and a lack of flexibility. Our recommendation to others in search of a quiz application is to seek options that offer both operational excellence and customer-centric flexibility. Avoid rigid long-term contracts and prioritize solutions that genuinely enhance your sales experience and website engagement without feeling bound to unsatisfactory service.

Using app

Almost 3 years

Total reviews

1

Average rating

2.0

Developer Reply

Hi there, Thanks so much for writing in and our apologies that your experience did not elicit 5 stars. Unfortunately your customer success manager was not able to establish the connection with you that provides the best opportunities for recommendations and optimizations to help you meet your goals. We would be more than happy to revisit and open these conversations back up should you be interested in the future. We completely understand your need to find a solution that better fits your business. We always strive to make sure that our customers are satisfied and work to find solutions when something is not working. We are sincerely sorry that you are walking away having not felt that. We wish you nothing but success with your business in the future!

3 / 5 Share

Aug. 30, 2023

The creation of product quizzes was very easy however the issue lies with actually transferring it onto your shopify website. There is quite limited information online on how to do so. If you are like me and were confused add a custom liquid on your home page then paste your code in there!

Using app

4 months

Total reviews

1

Average rating

3.0

Developer Reply

Hi there! Thanks so much for this feedback. It looks like our support article on this topic was accidentally hidden this week and we have now made it visible again. You can access it here for ease of implementation. https://knowledge.jebbit.com/en/articles/4602636-embedding-a-jebbit-experience-in-a-shopify-storefront Thank you!

5 / 5 Share

July 4, 2023

Encountered a few issues, and Yaya and the customer service team were so helpful. They even organised to call me, so that we could walk through the issues I was having together and solve them. Thanks so much for the help!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! Cannot wait to see the ROI form your quiz!

5 / 5 Share

May 26, 2023

Amazing support! Always super helpful and quick to respond to my (hundred) questions. Would recommend them to anyone.

Using app

10 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for writing in! The Jebbit support team really is world class - happy to help whenever you need!

All reviews

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