Jebbit: Quizzes That Convert
Jebbit: Supercharge Your Shopify Store with Quizzes
Rating
4.7
feedback
88
chart
#1,289
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
5%
-
Less than a month
23%
-
Less than a year
55%
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More than a year
14%
Reviews Summary
Jebbit, a Shopify App for creating quizzes, has received a mix of reviews ranging from 2 to 5 stars. The app's functionality in creating product quizzes is praised for being easy to use and effective, with many users highlighting the helpful and responsive customer service team. Positive themes in the reviews include excellent customer support, quick problem resolution, and user-friendly interface. Users appreciate the personalized assistance, detailed guidance, and the ability to create customized quizzes that enhance customer engagement. However, some negative aspects mentioned include high costs, limited information on transferring quizzes to Shopify websites, and concerns about pricing fairness. Additionally, a few users expressed dissatisfaction with the inflexibility of the service and abrupt actions taken by the support team.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 8, 2023
Our engagement with Jebbit, regrettably, culminates in a 2-star rating, reflecting a journey marked by unmet expectations and inflexible service. Initially, we were drawn to Jebbit for its quiz tool functionality. Although it operated well, the value it added did not align with its high cost, especially considering the lack of significant impact on our conversion rates—a key selling point. Compounding our dissatisfaction was the pricing issue. When we were offered a discounted rate upon expressing our intent to leave, it raised concerns about the fairness of our initial pricing. The final straw, however, was Jebbit's response to our feedback and consideration of other options. Instead of demonstrating flexibility and understanding, Jebbit chose to quickly terminate access to our quizzes. This abrupt action during a critical decision-making phase felt counterintuitive and only solidified our decision to move on. In summary, while Jebbit's quiz tool is functional, the overall experience was marred by high costs and a lack of flexibility. Our recommendation to others in search of a quiz application is to seek options that offer both operational excellence and customer-centric flexibility. Avoid rigid long-term contracts and prioritize solutions that genuinely enhance your sales experience and website engagement without feeling bound to unsatisfactory service.
Aug. 30, 2023
The creation of product quizzes was very easy however the issue lies with actually transferring it onto your shopify website. There is quite limited information online on how to do so. If you are like me and were confused add a custom liquid on your home page then paste your code in there!
Hi there! Thanks so much for this feedback. It looks like our support article on this topic was accidentally hidden this week and we have now made it visible again. You can access it here for ease of implementation. https://knowledge.jebbit.com/en/articles/4602636-embedding-a-jebbit-experience-in-a-shopify-storefront Thank you!
July 4, 2023
Encountered a few issues, and Yaya and the customer service team were so helpful. They even organised to call me, so that we could walk through the issues I was having together and solve them. Thanks so much for the help!
Thank you for your review! Cannot wait to see the ROI form your quiz!
May 26, 2023
Amazing support! Always super helpful and quick to respond to my (hundred) questions. Would recommend them to anyone.
Thank you for writing in! The Jebbit support team really is world class - happy to help whenever you need!
May 18, 2023
Jebbit support is top notch. Adrian was very quick to respond and made the support experience personal. Right on the fly, she created a how-to video for me, personally, to assist me in navigating around the issues I was having. Support is definitely set apart from others I've seen!
Thank you for your kind words! We are so glad to have you in the Jebbit ecosystem!
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