Shnoopie review for JetPrint: Print On Demand
Jan. 25, 2023
It's been about 3 weeks, and so far my experience has been really bad. I signed up and placed an order, and paid for it. Since then I can't log back into my account to view my orders or dashboard, it keeps forcing me to verify my account, over and over again. I haven't received any receipt email for my order either. No one in customer service has returned my emails. Maybe it's because this problem has now overlapped with Chinese New Year? Hopefully, they come back and can resolve these issues.
Hey there, We apologize for any inconvenience you have experienced. Our investigation reveals that on January 25, 2023, we were in the Chinese New Year period. During this holiday season, our operations, including customer service support, were suspended for 15 days. Unfortunately, this overlap may have affected our ability to address your concerns promptly. Typically, we post holiday notices in the app one month in advance and send emails to inform customers of upcoming holidays. However, it seems there was an oversight on our part, and we take full responsibility for ensuring better communication. We understand your frustration and sincerely apologize for any inconvenience caused. We hope for your understanding and the chance to regain your trust. Please don't hesitate to reach out, and we'll be more than happy to assist you. Thank you.
