Union Jacked review for JetPrint: Print On Demand
April 11, 2024
The products are always great however it has been brought to my attention by a customer of mine that the shoe size conversion from EU to US is in some instances wrong. For instance my customer purchased a US size 10 and received an EU 47, but in fact it should have been an EU 44. Today is April 11th 2024, the day of your reply. Firstly how would showing you a picture of the item change the fact that your size chart is clearly wrong? In a nut shell Shopify sided with the customer and gave her a full refund and the customer didn’t return the shoes, which means I lost out twice. So replying 4 months later is really a bit of an insult and I have long since removed all of your products from my website.
Hey there, Thank you very much for your review. We're sorry to hear about the issue you encountered with the shoe size conversion. Upon reviewing your order, we found that you purchased a pair of shoes from us on October 30, and they were delivered on November 15. We appreciate you reaching out to us on November 23 to report the sizing discrepancy. In order to assist you further, we kindly ask that you provide us with pictures of the product your customer received. This will allow us to verify the issue and take appropriate action. Unfortunately, we only received the size sheet you provided and not the actual product images. Regarding product size accuracy, we highly recommend including our size information in the product listing or description to ensure customers select the correct size. Please don't hesitate to reach out to us if you require any further assistance. Thanks. Update We can't assess the need for a refund without evidence. Our products are made to the sizes we provide, so we focus on cases where the wrong size was sent. However, since we haven't received the proof you provided, we can't proceed with the refund. We're reaching out now as our new team is addressing past issues. Thanks for your patience.
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