Super Duper Pajama Kids review for JetPrint: Print On Demand
June 20, 2024
Your customer service Is Poor. The respnse time is extremely slow, and there appears to be little interest in actually learning the issues that need to be solved. There appears to be a canned response to rpblems without investibgation into the actual problem. Your sustem lacks effective personal assistance.
Hi, We sincerely apologize for the inconvenience and frustration this issue has caused you. Upon reviewing your case, we found that you contacted us 4 days ago (UTC+8) regarding orders #1002 and #1004, specifically mentioning that order #1004, placed on May 16, 2024, was not synchronized with your JetPrint account. Our customer service team promptly responded to assist you and explained the necessary steps. After inspecting the situation, we believe the reason the order did not synchronize is because you altered its original attributes. Our product attributes consist of single attributes such as size (XS, S, M, L, XL, etc.). You added the attribute Color to this product and set its value to "Purple and Blue." In your screenshot, your customer purchased "Blue/2XL" clothing from your store. However, because our product has only a single attribute, the SKU for "Blue/2XL" is not available in your account, resulting in the order not synchronizing. We strongly advise against altering product attributes from single to multiple attributes or vice versa, as such changes can disrupt order synchronization. If you still wish to fulfill this order, we recommend locating the same design in your JetPrint account, ensuring it matches the ordered size, and placing a manual order accordingly. Thanks.
