highway555.store review for JetPrint: Print On Demand
Aug. 5, 2024
At this point I would not recommend. Hi, I have redone the Hoodies, Codes as follows 8m5pcq7l , c5d7ldnc All these products were done on your app, and are listed in My Products with codes 7o7j46s4 & h8ob4c43 These are for an event so do what you can and refund me for what you can”t I need them for the 20/8/24 From: Lisa from JetPrint Print On Demand Sent: Monday, August 5, 2024 12:26 PM To: Brian Easton Subject: Re: I received this email, Hi here, for order O_240802_00544, we have n... No, we see that your design, but we noticed that these two sku(sku: 7o7j46s4_002、sku: h8ob4c43_007）don't have design, only have mockup, please send your design to us. We're here to help Reply directly to this email or through our Messenger ________________________________________ Powered by Intercom I designed in you APP and you are going to make me miss my deadline
Hello, We apologize for the inconvenience caused. We need to explain to you about your order. All times mentioned are UTC+8. On August 2, 2024, 9 products were ordered, including 3 hats, 3 polo shirts, 2 hoodies, and 1 dress. On August 3, our customer service contacted you regarding the missing design drawings for this order. Since we couldn't locate the design drawings, we are unable to proceed with production as planned. You replied on August 3, stating that all designs are available in our app. Due to August 4 being a holiday, we informed you on August 5 about the missing hoodie design. On August 5, you redesigned the hoodie. We found one of the design drawings in the redesigned system, but noticed a slight difference in the shoulder design, and you informed us that you need to receive it by August 20. On August 6, we informed you that we found one design and proceeded with production, but we still couldn't locate the other one. Therefore, on the same day, we sent you a message informing you that if we didn't receive a reply within 24 hours, we would refund the item without the design. The issue this time arose due to a bug in the production system that prevented us from finding the hoodie design. We sincerely apologize for the inconvenience caused. As a gesture of goodwill for this order, we will upgrade your shipping to fast shipping at no additional cost. Additionally, we recommend choosing fast shipping for urgent orders in the future. Lastly, we wish your event great success. Thank you.
