DTBCustomApparel review for JetPrint: Print On Demand

Hi, We sincerely apologize for the issues you experienced with your recent order from JetPrint. We understand that you ordered four pairs of shoes with the product number 613. Let's address the specific problems you mentioned and provide a solution. Regarding the logo color: The logo was intended to be white, but it appears gray due to the black surface of the shoes. The black background can sometimes show through the white print, creating the gray appearance you noticed. For the issue with the wording on the laces: The shoes and shoelaces are printed separately and then assembled. Normally, we align the letters so they are correct when the shoes face forward. However, your design required the opposite alignment, leading to the reversed text. We have reported this issue to the relevant department to ensure closer inspection during assembly in the future. While we cannot change the logo color due to production constraints, we can offer a solution for the shoelace problem. We are happy to send you a replacement shoe buckle, allowing you to reassemble the laces correctly. Thank you for your understanding and patience. If there's anything else we can do to improve your experience, please let us know.