Helicity Designs review for JetPrint: Print On Demand
Jan. 20, 2019
I have had multiple products not arrive to my customers. I am sick of having to refund items cause of this company's incompetence. I'm losing money solely due to this app. Also, it takes forever to get a reply from them, and when they email you back, chrome flags their emails/files as being harmful. I'm over it.
Hey there, We sincerely apologize for the inconvenience you've experienced regarding your orders not reaching your customers. Ensuring timely delivery is our responsibility, and we have implemented a comprehensive refund policy to mitigate any financial losses you may incur due to this issue. Rest assured, our newly assembled team is dedicated to addressing and resolving any problems you encounter promptly. We understand the importance of timely assistance and are committed to improving our response times to better serve you. Regarding the matter of emails being flagged as harmful by certain providers, we understand your concerns. However, please note that this can be a result of individual email service providers' spam filters. We assure you that our emails and attachments are free from harmful content. We recommend checking your spam folder and marking our emails as safe to ensure you receive future communications without any interruptions. We genuinely value your feedback and would like to extend our apologies once again for the inconvenience caused. If given the opportunity, we would be grateful to continue serving you.
