Madison Avenue Times review for JetPrint: Print On Demand
Aug. 11, 2019
Currently unsatisfied with this app. I ordered two watches. One arrived defective (metal came apart). I contacted customer support on August 5th. It's August 11 today and i have not heard back. Very disappointed. Will update if things change.
Hello, We sincerely apologize for the inconvenience caused by the defective watch you received and the delay in our response. At JetPrint, we take full responsibility for any product issues that may arise. Rest assured, we have a comprehensive refund policy in place to ensure that your investment is protected, and we also offer a generous 1-year warranty on all our watches. We understand your disappointment and frustration with the situation. Please allow us to rectify this issue promptly. Our newly assembled team is dedicated to addressing any concerns you may have in a timely manner. We are committed to providing you with a high level of customer service and ensuring that you are completely satisfied with your purchase. We appreciate your patience and understanding, and we are determined to make things right for you.
