Silver Fox Luxury LLC review for JetPrint: Print On Demand
Dec. 3, 2019
We have three problems with "Jetprint" so far: 1) The sample order we placed on 11/21 is still in production. 2) the TEST ORDER we placed using Shopify's TEST MODE on 11/27 was produced and shipped to our Non-Existent Customer. This after we contacted them to cancel this given that it was purchased while in TEST MODE. Meanwhile our sample, ordered a week before the Test Mode fiasco, is still "in production." 3) After not getting a response from them via email, we called the (415) 800-4813 phone number listed on their website and received neither answer nor option to leave a voicemail. This company has serious issues and should be removed from the Shopify platform.
Hello there, Sorry for the late reply and missing your call here. we've also replied to your mailbox about this one. The charge should be processed by our system automatially here, It's okay, we've got your requests, will arrange the refund for the test order ASAP, and check the status of your sample order immediately. Besides, we've sent a new email to you which contains the latest tracking info from DHL official, please have a check. We promise this misunderstanding won't happen again, will process the refund for you soon.
