IHannahfashions review for JetPrint: Print On Demand
Sept. 29, 2022
STAY AWAY FROM THIS COMPANY!!!!!! I placed an order O_220802_00408 over two months ago. The app shows the order is still in production!? I sent a message to Jennifer to inquire about my order she said she had to check with shipping. Still no word. I said ok over a month went by still no information on my order which is still showing its production. So I reach back out to Jennifer to see why my order is still showing it is in production. She informed me that it had shipped out and apologized. Said she would refund the money I paid for the order that never came. And send out a new order O_220829_00575 me since the first one never showed up. I said ok waited a month and the same thing happen again, a month later my order is showing that order is still in production. AND I NEVER RECEIVED A REFUND. JENNIFER LIED TO ME. so to this day I have not received a refund or received my product. STAY AWAY FROM THIS COMPANY!!!!!
Hey there, We apologize for the inconvenience caused by the delays and miscommunication regarding your orders. Regarding your first order (O_220802_00408), we regret to inform you that it was unfortunately lost during overseas transportation. As for your second order (O_220829_00575), it indeed entered production, but unfortunately, there was a lapse in our logistics system, resulting in the order not being packaged and shipped out as intended. Rest assured, we are taking immediate action to rectify these issues internally, and Jennifer has been reprimanded accordingly. Additionally, we are initiating the refund process for your order. Please reach out to our customer service team with your relevant information so that we can expedite the refund for you promptly. We understand your frustration and sincerely apologize for any inconvenience caused. Should you have any further concerns or questions, please don't hesitate to contact us. We hope for the opportunity to regain your trust and serve you better in the future. Thanks.
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