Joovii Shipping

Joovi is a gamechanger!! No nonsense interface that shows us all the shipping rates to choose the best one. And honestly some of the best help we've had from customer service teams before when we were setting up. Gutted we didn't know about this app sooner, would have saved a lot of hassle.

Love the app. So much easier than other interfaces I've used. I love that I can do bulk labels then choose the best rate for each one.

Joovii has made shipping so much easier for our Shopify store. Before this we were using Transdirect and it always felt clunky. We had to switch between windows, manually fill in details and double handle information that was already in Shopify. It worked, but it wasn’t smooth. With Joovii, we can book shipping directly from Shopify in a few clicks. No jumping around, no re-entering data. It feels like it’s actually built for ecommerce rather than bolted on. It’s streamlined our fulfilment process and saved us hours every week.

Disapointed that sendle could not give its users more notice however have been swithed over to another provider swiftly thanks to Joovii support.

junk interface. overly complicated and difficult to use on the phone format. shipping prices are often inflated compared to fulfilling the order in the shopify orders page? does not make sense. also decides not to work every few weeks.

no way to cancel the subscription.... ridiculous

absolutely a disappointing experience. I've had orders sitting for 4 days now waiting to be picked up. Customer service is no help.

$9.95 USD a month? Nope not worth that. Sendle is making enough off of the shipments, asking to pay a monthly fee for an app to use their service in Shopify is just not right. No matter how you try to justify it.

sendle service is very disappointing. I would not recommend it to anyone who cares about their reputation. Our first ever shipment has so far taken over 25 days to be delivered and still no one knows where it is. The customer service is not responsive and it seems the agents do not know what they are doing! I suggest to stay away and do not waste your money on Sendle.

You need this app in your life. If you’re starting out - this is for you! Also, as you grow this app will make things easier and better. Can also be used for B2C and B2B. Highly recommend.

I have been using the app for 4 years and just added the Australia Post integration which works beautifully. Andrew and Bivash are really listening to the feedback they receive and are very prompt in implementing fixes / improvements. Thank you to the Team: I highly recommend this app.

This app is great. It saves me so much time. Customer service is great. Andrew helped me fix a few errors I had made with in hours of me needing help. He also took the time to step me through using the app so it can be even more effective for my needs.

I did experience some basic technical challenges Andrew from customer service was very helpful in dealing with the issue . Very happy with the shipping app which allows me compare pricing between different providers

I am very happy with the APP and especially with the support provided by Andrew, who has been great to work with. The integration with Shopify works seamlessly and I especially love the continuous tracking feedback for me and for my customers. I would highly recommend Sendle for anyone looking for quick and reliable shipping of smaller size parcels (<120cm longest dim) across all Australia and New Zealand.

Editing my 1 star review here and changing it to a 4, a lot of my initial issues were my fault not knowing where things were and with Sendle as a company (not the app itself). That said, there are still quite a few features that I'd love to see and would make this a 5 star app. A few of which are load speeds, being able to see the ordered items from the orders page and being able to switch to drop off instead of pick up within the order itself (instead of having to change the default in the settings).

I am extremely grateful to have had Andrew assist me with all of my questions relating to using Sendle Shipping for my new website. There is customer service and then there is Andrew who is on a whole other level. It is difficult to receive this kind of online support at times but Sendle Shipping has been a breeze.

Excellent service. Andrew helped me out with all my shipping needs and questions. This was a confusing process for me at the start and found their team super helpful to get started.

Thank you so much to Andrew, who helped me right away to get my website back on track very easily today. He was very prompt and easily fixed my problem. I am very grateful for his easy advice and quickly organized my postage on my website. Thank you again for your work Andrew.

So far, so good! I'm also trialing another aggregator app along side Sendle as stand alone so will see how it all pans out.

the worse app, no customer service. do not waste your money. We have emailed few times for help but no response. Sendle should do something or we are moving to another provider.