Canvas by Numbers review for Jotform AI Chatbot & Live Chat

Oct. 14, 2025

Sadly, there’s no real support available. We’ve been trying to reach someone since yesterday with no response. The chatbot doesn’t integrate properly with the 17Track app — the tracking link leads to a 404 error (tested in preview, not live). The bot also asks users to contact support too often, even for simple questions that could be fixed with better training. You have to upgrade and pay to train the bot properly, which doesn’t make sense — we should be able to test and refine it first, then pay once we know it performs well. We won’t pay for something without knowing how accurate or helpful it can actually become.