Jotform AI Chatbot ‑ Live Chat for Shopify

Jotform AI Chatbot ‑ Live Chat

Improve customer support with AI livechat and boost your sales
Rating
3.9
Feedback
36
Reviews
Chart
#3,100
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, users appreciate the ease of use, seamless integration, and customization options provided by the app. Many users find it helpful in saving time and providing accurate information to customers. The app is praised for its user-friendly interface and top-notch support. However, on the negative side, some users have reported issues with the chatbot functionality, including inaccuracies in product information, slow response times, and lack of proper support. There are concerns about the chatbot not following instructions, causing confusion, and potentially harming the customer experience. Some users have also faced challenges with the app's speed and performance, impacting their website's load times and search ranking.

Time spent using app
How long merchants keep the app installed.
Less than an hour 14%
Less than a day 6%
Less than a month 36%
Less than a year 42%
More than a year 0%
All reviews
5 / 5 Share
Sept. 16, 2026

Fantastic

Store Using app Total reviews Average rating
Buydominicaonline.com 5 months 2 5.0
5 / 5 Share
July 28, 2026

Easy to use.

Store Using app Total reviews Average rating
Nappy King Australia About 1 year 1 5.0
Developer Reply

Hi Nappy King Australia, Thanks for your feedback. We're happy to hear you're having a smooth experience with the app. If you have any questions, feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We're here to help.

5 / 5 Share
July 28, 2026

Store Using app Total reviews Average rating
Silvermoon 5 months 1 5.0
Developer Reply

Hi Silvermoon, Thanks for the 5-star rating. We're glad you're enjoying our app. If you have any questions or suggestions, feel free to share them with us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

5 / 5 Share
July 2, 2026

Store Using app Total reviews Average rating
سكة تك ستور 20 days 6 5.0
Developer Reply

Hi سكة تك ستور, Thanks for taking the time to leave a review. We appreciate your 5-star rating. If you have any questions, feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

5 / 5 Share
May 20, 2026

Eu gostei muito, ainda estou experimentando mas já me surpreendeu em como é fácil e extremamente eficaz!

Store Using app Total reviews Average rating
Óticas John Vision 2 days 1 5.0
Developer Reply

Hi Óticas John Vision, Thanks for your wonderful review. We're glad you're enjoying the app so far and that it's working well for you. We appreciate you sharing your experience. If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

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