Jotform AI Chatbot ‑ Live Chat
The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, users appreciate the ease of use, seamless integration, and customization options provided by the app. The AI chat features are praised for being helpful to customers and saving time for the merchants. The support team behind the app is also commended for their responsiveness and assistance in resolving issues. However, there are significant negative aspects highlighted in some reviews. Users have reported issues with the chatbot functionality, including inaccurate information, confusion with products, and failure to follow provided data. Some users have experienced slow page load speeds due to the app, impacting their website performance. Additionally, there are complaints about inefficient customer support, delays in issue resolution, and difficulties in getting refunds for non-functioning features. Overall, while the app offers valuable AI chat features and ease of use, there are concerns regarding functionality, support, and performance.
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Easy to use.
Hi Nappy King Australia, Thanks for your feedback. We're happy to hear you're having a smooth experience with the app. If you have any questions, feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We're here to help.
Hi Silvermoon, Thanks for the 5-star rating. We're glad you're enjoying our app. If you have any questions or suggestions, feel free to share them with us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Hi سكة تك ستور, Thanks for taking the time to leave a review. We appreciate your 5-star rating. If you have any questions, feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Eu gostei muito, ainda estou experimentando mas já me surpreendeu em como é fácil e extremamente eficaz!
I would like to formally express my dissatisfaction with both the chatbot implementation and the level of customer support we have received so far. The bot is currently performing terribly and is actively harming the customer experience on our website. It repeatedly confuses products, provides incorrect prices, invents false minimum order requirements, and gives customers misleading or completely inaccurate information. Instead of helping users, it creates confusion and damages trust in our business. What is even more concerning is that despite reporting these issues multiple times, the support team has not provided any effective resolution. The problems continue to occur, and the bot still ignores the information and rules it was supposed to follow. At this point, the chatbot is introducing serious risks to our sales process and customer communication. We cannot allow customers to receive false pricing, incorrect product details, or fabricated order conditions. We expect an urgent investigation into: why the bot is generating false information, why it fails to follow the provided product and pricing data, why it keeps confusing products, and why previous reports have not been properly addressed. If these issues cannot be resolved quickly, we will be forced to reconsider continuing with this implementation. We need immediate action and a clear explanation of what is being done to fix the system.
Hi AlkoNaWesele.pl, Thanks for your review and for letting us know about this. We know this is important, and our Developers are giving it their full attention. We’ll follow up with any news as soon as we have it and keep you updated through your support ticket. We truly appreciate your patience while we get this resolved. If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We're always here to help. UPDATE: Thanks for your patience while we investigated this issue. Our Developers have reviewed the case and provided a suggested solution in your support ticket that should help resolve the problem. When you have a chance, you can review the latest update in the ticket and let us know the outcome. If you need any further assistance or have additional questions, simply reply to the ticket and we'll be happy to help. If the suggested solution resolves the issue, we would greatly appreciate it if you would consider updating your review to reflect your experience. Your feedback means a lot to us.
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