Jotform AI Chatbot ‑ Live Chat
Improve customer support with AI livechat and boost your sales
Rating
3.9
feedback
32
chart
#648
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
16%
-
Less than a day
3%
-
Less than a month
41%
-
Less than a year
34%
-
More than a year
0%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the effectiveness of the AI chatbot in interacting with customers, promoting sales, and providing accurate information. Users appreciate the seamless integration with Shopify, the customization options, and the user-friendly interface. On the other hand, negative feedback revolves around issues such as slow page load speed, lack of support responsiveness, and features not working as expected, leading to requests for refunds. Some users also mentioned difficulties in training the chatbot to adhere to specific instructions, impacting the accuracy of responses and posing risks to customers with allergies.
Highlights
Review RSS Feed
All reviews
May 20, 2026
I would like to formally express my dissatisfaction with both the chatbot implementation and the level of customer support we have received so far. The bot is currently performing terribly and is actively harming the customer experience on our website. It repeatedly confuses products, provides incorrect prices, invents false minimum order requirements, and gives customers misleading or completely inaccurate information. Instead of helping users, it creates confusion and damages trust in our business. What is even more concerning is that despite reporting these issues multiple times, the support team has not provided any effective resolution. The problems continue to occur, and the bot still ignores the information and rules it was supposed to follow. At this point, the chatbot is introducing serious risks to our sales process and customer communication. We cannot allow customers to receive false pricing, incorrect product details, or fabricated order conditions. We expect an urgent investigation into: why the bot is generating false information, why it fails to follow the provided product and pricing data, why it keeps confusing products, and why previous reports have not been properly addressed. If these issues cannot be resolved quickly, we will be forced to reconsider continuing with this implementation. We need immediate action and a clear explanation of what is being done to fix the system.
Using app
11 months
Total reviews
1
Average rating
1.0
Hi AlkoNaWesele.pl, Thanks for your review and for letting us know about this. We know this is important, and our Developers are giving it their full attention. We’ll follow up with any news as soon as we have it and keep you updated through your support ticket. We truly appreciate your patience while we get this resolved. If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We're always here to help.
May 18, 2026
Hi CommFront, Thanks for leaving a review. We'd like to hear more about your experience. If you can let us know the reason for the 1-star rating, our team will be happy to look into it and help you out. Feel free to reach out and share more info through our Contact Us page at https://www.jotform.com/contact/. We're here to assist.
April 16, 2026
Hi Mansion Playroom, Thanks for using our app and for taking the time to leave a review. If you have any questions or suggestions on how we can make it even better, feel free to let us know through our Contact Us page at https://www.jotform.com/contact/. We're here to help.
April 16, 2026
You need to add a lazy loader feature, or something similar as it is slowing down my page load speed. After testing in Google Insights, my mobile load speed is 27, and my desktop load speed is 50. And as you may know this is a big factor for Google search results.
Hi Barbecue Parts Depot, Thanks for sharing your experience. Regarding your feedback on the page loading speed, feel free to reach out through our Contact Us page at https://www.jotform.com/contact/ and share more details. We'll be happy to take a closer look and see how we can help.
March 2, 2026
I was getting tired of trying Chat ai agents having tested many. This one actually works amazingly well . I tested it with many scenarios questions and even got angry with it it to test its response. It learns very well and outshines its competitors . More importantly it interacts with the customers very well and promotes sales . AAA
Hi Paul Parker Creative Artist, Thanks for sharing your wonderful feedback. We're glad to hear that Jotform AI Chatbot app is working well for you and helping with customer interactions and sales. If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
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