Jotform AI Chatbot ‑ Live Chat
The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, users appreciate the effectiveness of the chatbot in interacting with customers, promoting sales, and learning from different scenarios. The app is praised for its seamless integration, customization options, and time-saving features. However, there are significant concerns raised by users regarding the chatbot's performance issues. Some users reported that the bot generates false information, confuses products, provides incorrect prices, and fails to follow provided data. The level of customer support is also a major issue, with complaints about delayed responses, lack of resolution to reported problems, and difficulties in getting refunds for non-functional features. Additionally, there are requests for improvements such as adding a lazy loader feature to enhance page load speed and better integration with other apps like 17Track.
Review RSS feed
I would like to formally express my dissatisfaction with both the chatbot implementation and the level of customer support we have received so far. The bot is currently performing terribly and is actively harming the customer experience on our website. It repeatedly confuses products, provides incorrect prices, invents false minimum order requirements, and gives customers misleading or completely inaccurate information. Instead of helping users, it creates confusion and damages trust in our business. What is even more concerning is that despite reporting these issues multiple times, the support team has not provided any effective resolution. The problems continue to occur, and the bot still ignores the information and rules it was supposed to follow. At this point, the chatbot is introducing serious risks to our sales process and customer communication. We cannot allow customers to receive false pricing, incorrect product details, or fabricated order conditions. We expect an urgent investigation into: why the bot is generating false information, why it fails to follow the provided product and pricing data, why it keeps confusing products, and why previous reports have not been properly addressed. If these issues cannot be resolved quickly, we will be forced to reconsider continuing with this implementation. We need immediate action and a clear explanation of what is being done to fix the system.
Hi AlkoNaWesele.pl, Thanks for your review and for letting us know about this. We know this is important, and our Developers are giving it their full attention. We’ll follow up with any news as soon as we have it and keep you updated through your support ticket. We truly appreciate your patience while we get this resolved. If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We're always here to help. UPDATE: Thanks for your patience while we investigated this issue. Our Developers have reviewed the case and provided a suggested solution in your support ticket that should help resolve the problem. When you have a chance, you can review the latest update in the ticket and let us know the outcome. If you need any further assistance or have additional questions, simply reply to the ticket and we'll be happy to help. If the suggested solution resolves the issue, we would greatly appreciate it if you would consider updating your review to reflect your experience. Your feedback means a lot to us.
Hi CommFront, Thanks for your feedback. We'd like to hear more about your experience. If you can let us know the reason for the 1-star rating, our team will be happy to look into it and help you out. Feel free to reach out and share more information through our Contact Us page at https://www.jotform.com/contact/. We're here to help.
Hi Mansion Playroom, Thanks for using our app and for taking the time to leave a review. If you have any questions or suggestions on how we can make it even better, feel free to let us know through our Contact Us page at https://www.jotform.com/contact/. We're here to help.
You need to add a lazy loader feature, or something similar as it is slowing down my page load speed. After testing in Google Insights, my mobile load speed is 27, and my desktop load speed is 50. And as you may know this is a big factor for Google search results.
Hi Barbecue Parts Depot, Thanks for sharing your experience. Regarding your feedback on the page loading speed, feel free to reach out through our Contact Us page at https://www.jotform.com/contact/ and share more details. We'll be happy to take a closer look and see how we can help. UPDATE: Our development team has implemented performance optimizations to improve the loading speed of Shopify Agents, specifically targeting the concerns you raised about site speed and overall page performance. Can you try it again and let us know whether these improvements have resolved the issue on your store? If the updates have addressed your concerns, we would be grateful if you would consider updating your review to reflect your latest experience with the app. If you have any other questions, let us know and we'll be happy to help.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.