Jotform AI Chatbot ‑ Live Chat
Improve customer support with AI livechat and boost your sales
Rating
4.3
feedback
30
chart
#991
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Dec. 29, 2025
I've purchased on Dec 20th the chatbot because of the Instagram integration. There's a documented feature that the bot stops answering the chat for 24h if someone answers manually. Tis feature doesn't work There's another documentation saying we can filter keyworkds to tell the bot which chat to reply and which not to. This feature also doesn't work. None of the features I paid for works so I've requested a refund on the exact same day I purchased and now I'm being ghosted as well as got my ticket deleted from their system. If I search by ID it says if doesn't exist. I'm not only disappointed by the missing documented feature itself but also by it inefficient support. If a company says it provides service A, and after you purchase "A" can't be provided, the refund should be processed immediately. My recommendation to future users is to be careful. There are features that Jotform say they do, but they don't.
Hi Aecio Sarti Art Gallery, Thanks for sharing your experience and for outlining your concerns so clearly. We understand how frustrating it can be when features don't behave as you expect. To clarify, when we tested the Instagram Agent, everything was working properly as set up. It only responds to messages that contain predefined keywords. Here's a screenshot that shows my test result: http://link.jotform.com/fu5bh1KwUW. Manual reply is also supported and works best through Jotform Inbox, under the Conversations/Live Chat tab. From there, clicking the "Take Over" button pauses the AI so it won't interrupt while you respond manually. We have a guide here: https://www.jotform.com/help/how-to-take-over-chat-in-ai-agent-mobile-app/. Since I was able to replicate the issue when replying directly within Instagram chat, I have opened a ticket and escalated it to our Developers here: https://www.jotform.com/answers/34564951. We'll get back to you here once we have updates about this. If you're still experiencing issues with these features or would like help with your refund, feel free to submit a support ticket through our Help Center from the Contact Us page: https://www.jotform.com/contact/. If you already have an existing ticket and you're unable to access it, share with us the ticket link so we can check. It's highly likely that your ticket was only set to private, so ensure that you're logged in to the same account to access it. UPDATE: We'd like you let you know that the issue with automatic pause after you manually reply to the chat has now been resolved by our Developers. Thanks for your patience and understanding. Give it a try and let us know how it goes.
Dec. 7, 2025
Need support and it lags a lot
Hi BBD GIFTS, Thanks for your feedback. Can you explain a bit more about the issue so we'll get a clear idea of what's happening? You can reach out to us from our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.
Nov. 3, 2025
Unfortunately the Chat Bot will not stick to instructions to only use information in the knowledge bank. I have been training it for 2 months and it has every detail uploaded and is instructed to only use infpormation uploaded. But it still makes up the products' ingredients no matter how much I train it after every answer it gives. I have to switch it off as it is putting us at risk of someone having an allergic reaction. I hope I can get a refund for the 10 months remaining on teh subscription.
Store
Nimbus
Using app
3 months
Hi Nimbus, Thanks for sharing your experience. We'll need to review your current setup so we can assist in resolving the issue. Feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We'll be ready to help once we hear from you. UPDATE: We located your support ticket, and our team has completed the refund you requested. If everything now aligns with what you needed, we'd greatly appreciate it if you could take a moment to update your review here. Thanks for your time and consideration.
Oct. 14, 2025
Sadly, there’s no real support available. We’ve been trying to reach someone since yesterday with no response. The chatbot doesn’t integrate properly with the 17Track app — the tracking link leads to a 404 error (tested in preview, not live). The bot also asks users to contact support too often, even for simple questions that could be fixed with better training. You have to upgrade and pay to train the bot properly, which doesn’t make sense — we should be able to test and refine it first, then pay once we know it performs well. We won’t pay for something without knowing how accurate or helpful it can actually become.
July 9, 2025
Did not work at all, the UI just totally hung in the app and I could not even get it to work. Bad times
Hi Cyclone Pods, Thanks for your feedback. We'd like to inform you that the issue has been resolved. We've also responded to your support ticket here: https://www.jotform.com/answers/28804181. It would mean a lot to us if you could consider updating your review based on this update. If you have any other questions, feel free to let us know from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.