My Happy Flo review for Judge.me Product Reviews App
April 18, 2024
I'm editing my review because we keep running into the same issue over and over of our comments disappearing from our product page every 2-3 days and it happens during the most inconvenient time when we have higher traffic coming to the site off of viral Tik Tok videos. I've requested the team have the rep that knows how to fix this leave a note on our account so that other reps that get our ticket know how to fix quickly. This issue has made us consider switching to another review app.
Hi there, Thank you for your feedback and sorry to hear that the reviews disappeared during the most inconvenient time. Reviews play an important role in upselling a product so that shouldn't have happened. As for the root cause of the issue, as we haven't had an official integration with the page builder you're using, the API/custom code they used to display our widgets can be a bit unstable, but that can be fixed with a few lines of code. We have noted this internally and also shared with you the fix. Hope it helps!
Judge.me: Product reviews & star ratings with photos & video