Egoist Underwear review for Judge.me Product Reviews App
Jan. 5, 2025
The app is overly complicated to the point where I couldn’t set it up myself. The tutorial and help sections contain expired links, and the person assisting me ended up messing up my store theme. They couldn’t fix the carousel or the star ratings on the product page either. This has been the worst Shopify app experience I’ve ever had. It’s frustrating how such a simple concept could be executed so poorly and made unnecessarily complex. I wasted three hours on this and got nowhere.
We’re very sorry to hear about your experience and truly understand how frustrating it must have been. Your feedback is invaluable to us, and we’ve carefully reviewed the situation to address the issues you encountered. We’d love the opportunity to welcome you back and clarify the miscommunications regarding the customization of the carousel and Google reviews. Our goal is to simplify the process and ensure the app works seamlessly for you. We’ve already reached out to you via email with detailed instructions and a proposed solution. If you’re open to giving us another chance, we’re here to assist and make sure the app meets your expectations.
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