delizianaturally review for Judge.me Product Reviews App
Feb. 2, 2025
Was using the app on the free version, everything was fine. Then I wanted some extra features so I upgraded and paid the $15USD. i wanted to stop paying the $15 and revert to the previous version but the snakes do not allow you to do this. You have to cancel the App altogether. I find this deceptive and unethical. Shopify do better!
Thank you for your review. We’re sorry for the frustration you faced while managing the plans. To clarify, you don’t need to cancel the app to go back to the free version. The plan can be downgraded directly from the Plan page at any time. That said, we appreciate your feedback and are working with our team to improve the upgrade/downgrade process. Our team lead has reached out to assist and ensure the charge is refunded. If you have any further questions, we’re happy to help!
Judge.me: Product reviews & star ratings with photos & video